Lijun hotel

In 2007, with the rapid development of tobacco industry in our city, according to the work arrangement of leaders, with the support and help of colleagues, we insisted on separating books, did things in a down-to-earth manner and successfully completed various tasks. The work of the past year is now reported as follows:

1. Innovative service mode. In accordance with the requirements of innovative work, combined with their own work practice, actively carry out customer visits and conversations. Through interviews and conversations, I became more familiar with the names of customers, business locations and network distribution, and put forward suggestions to improve services to the leaders in time, effectively optimizing the delivery time, route and home delivery.

2. Improve service quality. As a service staff, it is our delivery staff's eternal goal to strive to improve service quality, pay attention to service attitude and do everything possible to satisfy customers. In every delivery process, I carry a diary with me and record every customer's situation in just a few minutes of delivery. Take the initiative to guide customer sales for many times, be a good customer consultant, publicize corporate brands, and relieve customers' specific difficulties. At the same time, insist on not being late or leaving early, abide by national laws and regulations and the company's labor discipline, and achieve safe production and civilized operation.

3. Reduce work costs. Under the unified scheduling of the leaders, I delivered the consignment documents according to the sales department. I checked carefully, filled in and delivered the corresponding documents and statements correctly, kept the relevant records and documents, delivered the goods carefully, and dealt with every customer patiently.

2007 is a year of rapid development of Binzhou tobacco. During this year, all the work was carried out in an orderly and step-by-step manner. As an ordinary deliveryman of Binzhou Tobacco, I witnessed and experienced various changes in Binzhou's development and felt the harmonious atmosphere of the enterprise. Personally, I think this year's work is more substantial, meaningful and challenging. With the care and help of leaders and comrades at all levels, I have successfully completed various tasks, and my personal ability has also been greatly improved. The work of the past year is summarized as follows:

First, strengthen study and strive to improve personal quality and sense of responsibility.

With the rapid development of the tobacco industry, the job requirements of various positions are constantly changing. Although I am an ordinary delivery man, I have obviously felt the pressure, and I feel that I may be eliminated if I don't study. Over the past year, I have always regarded persistence in learning as the primary criterion to test my personal ability and quality, and "study, study and study again" as my motto, and consciously formed the good habit of "being diligent in learning and thinking". I was greatly encouraged by the success of The 17th National Congress of the Communist Party of China. At work, I persisted in studying political theory knowledge, improved my ideological consciousness, established a correct outlook on life, world outlook and values, strictly abided by the company's work rules and regulations, and successfully completed my work tasks. Adhere to everything from me and seek truth from facts. In line with the principle of being meticulous and sticking to one's post, actively do one's job and be ready to accept the inspection and assessment of the leaders at any time.

Second, based on their own duties, do a good job every day and do everything well.

In terms of work, I am conscientious, diligent and self-denying, stick to my post, work first, obey the arrangement of the leader, and conscientiously complete every task assigned by the leader; Learn business knowledge from colleagues with an open mind, pay attention to unity and cooperation with colleagues, and get along well with colleagues; Work hard and actively, and complete your tasks on time and with good quality. My work is briefly described as follows:

Third, be honest and do things in a down-to-earth manner

In terms of self-construction, "being honest and doing things in a down-to-earth manner" is the purpose guiding my work. I always pay attention to the accumulation and perfection of my business knowledge and professional knowledge, strive to arm myself with constantly updated knowledge theory, constantly adapt to every problem encountered in my work in new ways and concepts, and truly keep pace with the times. Strive to improve their self-cultivation and improve their quality construction.

Many of our colleagues are very grateful and expressed their small thanks for their services. They all smiled and politely refused to send bottles of water and drinks. "This is the duty of our tobacco people. You're welcome. Your satisfaction is our pursuit. " They said that in their hearts, in the hearts of all tobacco people, "two supremacy" is their belief and "two maintenance" is their oath. When they choose the oath, they choose the dedication, and they have no regrets.

Plan:

First, improve ideological understanding and enhance diligent consciousness. The delivery post is the hardest work among the "five members". It is sweaty in summer and muddy in winter. When the road conditions are bad, it has to be a "starter". However, you can choose your career, but you can't choose your professional responsibility. Therefore, it is necessary to cultivate the hard-working consciousness of delivery staff. First, we should educate every deliveryman to love his post, work hard and be willing to contribute to his post; The second is to advocate the spirit of hard struggle; Third, we should have a sense of accomplishment and understand that the development of an enterprise is closely related to our own efforts. Only in this way can everyone consciously face difficulties, overcome difficulties, meet challenges and form a good sense of diligence.

Second, study hard to improve the professional awareness of the delivery staff. The deliveryman is at the forefront of cigarette marketing, closely linked with the market and customers, and must have a strong sense of business. To put it simply, it is to master the brand, origin and characteristics of all kinds of cigarettes, know the business location and scale of each customer like the back of your hand, and know the mileage and road conditions of each line like the back of your hand. At a deeper level, it is necessary to cultivate the deliveryman's ability to analyze, observe and synthesize the market, turn himself into a storer and analyst of market information, upload and publish effective information timely and accurately, and achieve the ability to assist account managers to control the market. At the same time, it is also necessary to train the deliveryman on the knowledge of distinguishing genuine and fake cigarettes, genuine and fake money, vehicles and traffic safety, so that they can calmly face all kinds of problems in the distribution process.

Respectable and lovely tobacco deliveryman and tobacco man working in the front line of tobacco, like "angels", deliver the company's most sincere and enthusiastic service to our cigarette retailers to our thousands of households in time and accurately, closely link the company with our cigarette retailers, and silently dedicate their youth to the further harmonious development of our enterprise and zero relationship.

Third, pay attention to education and cultivate the overall awareness of midwives. Although the delivery staff is the same working mode and method every day, because their face-to-face contact with customers is the direct communication channel between enterprises and customers, his every move is directly related to the reputation of enterprises, customers' understanding of enterprises, and the integrity and loyalty of consumers and customers to enterprises. If there is negligence, customers will think that this is not a personal problem, but a management problem of the enterprise, which directly affects the corporate image. Therefore, it is necessary to strengthen the education of distributors, so that each distributor can realize his responsibilities from the heart, consciously perform his duties, fully embody the values of "national interests first, consumer interests first" in his work, stand on the overall situation of the industry and enterprises, look at his work, and raise the overall situation consciousness to a new height.

Fourth, firmly establish a sense of responsibility and consciously practice the "two supremacy". The purpose of Bengbu tobacco enterprise's "reality" cultural thought strengthens Ma Jian's "two interests first" industrial values and enterprise values consciousness with "reality" as the core, and earnestly performs his duties with a strong sense of ownership, subjective initiative and creativity, laying a solid foundation for his own thoughts. Ma Jian very much agrees with the incisive words of Jiang Chengkang, Director of the National Bureau: "Responsibility is a quality, a pursuit and a spiritual realm. The whole industry should further establish a sense of responsibility, establish a responsible image in society, and be truly responsible to the country and consumers. Responsibility is specific, and different positions have different responsibilities. For the national bureau and the head office, it is necessary to be responsible to the central government, to the society, and to the development of the industry, so as to realize the sacred responsibility of being responsible to the country and to the consumers. " In a sense, responsibility is a quality, a pursuit and a spiritual realm. When it comes to responsibility, we should take the power in our hands as a lofty responsibility, be conscientious, work hard, be responsible for the country, consumers, retail customers and ourselves. Ma Jian always insists on "being realistic, pragmatic and solid" in his work, and always believes, relies on and respects retailers. This is an ideological leap and spiritual sublimation based on the practice of enterprise values with "reality" as the essential ideological basis and motivation in the reform and development of enterprises, and also marks the progress and call of the times.

Fan Lijun said: "In the eyes of many people, the daily work process of the deliveryman is the same, but in my opinion, the daily work is a new starting point and a new challenge. I want to make good use of every day, serve customers well and be responsible for customers. "

I am the window of tobacco service, the display of corporate image and the link between retailers. The standard of my work is to satisfy every retailer. Quality service is my daily oath. In order to promote the development of tobacco, create success for * *, and smile for every consumer, I will greet every tomorrow with hard work and sweat.

I haven't come up with a simple case for a whole year. Ideologically, I always cherish the existing jobs and environment, and take it as my responsibility to make due contributions to urban management. In my work, I work diligently, obey the arrangement of the leader, take the initiative to work, and take the principle of hard work and finish the work on time with good quality and quantity to ensure the perfection of the work; Earnestly accumulate work experience on your own and pay attention to the perfection of professional theoretical knowledge in order to improve your professional level. I am well aware that the correct attitude, meticulous work and patience of employees are the guarantee of the efficiency and quality of business work, while the stability of employees' working environment and good use of industry experience are the only rules for business not to lose money. In the future work, I will, as always, adhere to the above working principles and strive to make my due contribution to the construction of the city and the development of the industry.

Free literature network

Looking back on my work in 2007, I experienced three stages of job changes. In the first quarter, I worked in a tobacco hotel, and in the second and third quarters, I was seconded to a branch in September 2007. During this period, I got the guidance and help from leaders at all levels. No matter which post I was in, I successfully completed all the tasks of my post. Over the past year, my thinking and working ability have been improved from the grass-roots to the organs. My work in 2007 is summarized as follows. 1. Study hard and improve your personal quality. 2007 is a year of deepening and restructuring of China's tobacco industry reform. Tobacco production and management have developed steadily. As a worker in a tobacco enterprise, we must keep up with the requirements of the times in thought, knowledge and action, otherwise we will be eliminated. In order to be a qualified tobacco man, I keep telling myself, "study, study, study again", and consciously cultivate diligent study and diligent study. First of all, seriously study Deng Xiaoping Theory and Theory of Three Represents, arm your mind with Theory of Three Represents, establish a correct outlook on life, world outlook and values in your work, and give full play to party member's exemplary and leading role. Second, while studying political thoughts and theories, we should also pay attention to learning business theoretical knowledge, legal knowledge and scientific and technological knowledge to meet the needs of business work as soon as possible. In March this year, I was assigned to work in a branch company. Because my work involves some relevant laws and regulations, I can do my job well. To this end, I used my off-duty and spare time to master the monopoly law, economic law and other relevant laws and regulations as soon as possible, and quickly adapted to the work. Third, actively participate in the work style construction activities of "seeking truth from facts and working hard" organized by the municipal bureau (sub-bureau), and earnestly embody the spirit of "loving and working hard" in practical work; In practical work, regardless of personal gains and losses, always keep in mind party member's advanced nature, so that his thoughts have been sublimated, his personal qualities have been purified, and his work enthusiasm is also very full. Second, honestly, do things in a down-to-earth manner and do my job in a down-to-earth manner. In 2007, my job was adjusted twice, and I had to face many new faces and new jobs every time. In order to be familiar with people and things around me as much as possible, I should first pay attention to correcting my shortcomings in my work. Strive to be honest and polite to others, respect old comrades, solicit opinions and instructions, unite comrades, strive to be not afraid of hardship and fatigue, overcome lazy thoughts, abide by the rules and regulations of enterprises, and do all the work assigned by leaders in a down-to-earth manner. In March this year, I was organized to work in a branch company; During this period, I worked as a supervisor, inspector and office worker. Every time I do a job, in addition to seriously learning my own business knowledge, "being honest and doing things in a down-to-earth manner" is the purpose of guiding me to do a good job. Although I am very bitter and tired, I can overcome difficulties, work hard, love my work, obey the leadership, be patient when dealing with merchants, and strictly abide by the "six disciplines" of monopoly staff. Efforts have been made for honest management. After I was seconded to the branch in September, I was able to work with ease because I had been exposed to some work before. Over the past six months, I have been able to finish whatever the leaders assigned me. Most of Corey's work is trivial, so he established the "three service concepts" in his work, taking small things as big things, taking everything seriously and doing every job well to guide the work. Usually, the section chief has higher requirements for our work. Therefore, we have basically achieved satisfaction in all aspects of our work. Before the winter of this year, due to the high concern of the bureau leaders for the lives of employees, our section chief led us to have a thorough and detailed understanding of residential buildings, office buildings, power supply, water supply and heating. With the first-hand information, we have formulated relevant management regulations, and at the same time, we have reformed some aging pipes and replaced the water and electricity meters of the staff residential buildings. All aspects of the management system has been improved and standardized. To do this job, because the concept of "service" is clear, employees don't care if they work overtime at ordinary times, and they are not afraid to go to the door. Sometimes during the break, employees find problems that I need to solve. I can personally go to my house to ask about the situation, contact the maintenance department and solve them in time. I did my duty. In addition, in terms of vehicle management, according to the arrangement of the section chief, we will assist the old comrades in the department, improve the files of vehicle management, and establish "one car and one file". At the end of the year, it was well received by the superior security department. Then, in the daily reception work, we should pay attention to details, look for loopholes in links, actively understand the living habits of visitors, think about the image of tobacco in our hearts, and strive to improve service quality and work efficiency, so as to successfully complete each reception service. Third, the shortcomings and the direction of future efforts Looking back on my overall work in the past year, I deeply feel that although many things have been done in the work of the organs, especially in the work, there are still many problems: First, there is still a gap from the high standards of the work of the organs, and the standards need to be improved in the future work. Complete all work with high quality; Second, in doing a good job in various services, we must establish a sense of advance; We should have the spirit of pioneering and innovation, and strive to make new progress in all work. We should constantly study new problems; Third, we should strengthen the study of business theory knowledge, improve personal quality and improve our working ability. In 2008, I will seriously study the spirit of the report made by the director at the tobacco work conference at the beginning of the year, carry forward the spirit of seeking truth from facts, constantly study the new situation, new features and new problems in my work, creatively carry out my work around the standardization and institutionalization of office work, constantly improve my working methods and improve my work efficiency, and take the opportunity of maintaining the advanced education activities in party member to further strengthen my political theory study. Strive to correct the shortcomings in 2007 and carry forward the spirit of keeping pace with the times, pioneering and innovating, unity and cooperation. Strive to solve all kinds of contradictions in the work, on the basis of the "three service concepts", strive to make "real" and "detailed" work in their posts and make their due contributions to the development of the industry.

The above is for reference only! ! !