Job responsibilities of the front office manager

Job responsibilities of hotel front office manager

1. Be responsible for the overall work of the front office and be responsible to the general manager.

2. Responsible for the management and training of staff quality, work efficiency and service level.

3. Be responsible for the financial budget of the department, and have an important responsibility for the work planning and supervision of the department.

4. Work planning

(1) is responsible for planning the work of this department;

(two) to formulate the financial budget of the department;

(3) Preside over departmental business meetings and conduct business communication;

(4) Issue work indicators and tasks to subordinates and guide their work;

(5) Responsible for business contact and communication with the hotel management system;

(6) Coordinate and correct the contradictions and deviations between departments.

5. Work inspection

(1) Check the appearance, manners and work quality of the employees of all departments at the reception desk, and check whether the facilities at the reception desk are orderly, neat and beautiful;

(2) Check the appearance, appearance, manners and working procedures of the greeters and bellmen in the lobby and in front of the door, whether they are considerate, warm and polite to the guests, and whether they cherish their luggage;

(3) check the room reservation, understand and master the room status;

(4) Check whether the voice and intonation of the telephone operator are clear, soft and polite, whether the service is thoughtful and whether the working equipment is cherished;

(5) Check whether the staff provide thoughtful and meticulous service for the guests, whether the things assigned by the guests are completed, and whether they can help the guests solve difficult problems;

(6) Check whether other personnel, such as employees who report and report the reception plan, are conscientious and ensure the quality and quantity.

6. Daily homework

(1) Attend ministerial meetings and business meetings. Regular meetings, etc. , put forward work problems, suggestions, work plans, etc. , and ask the director to make a decision;

(2) Review the work reports, work logs and statements of subordinate departments;

(3) To formulate and implement training plans and conduct ideological education and on-the-job training for subordinate employees;

(4) Responsible for the supervision and command of "VIPs" farewell in front of the door;

(5) Pay special attention to the safety and health management of this department;

(6) Report to the General Manager and the Director of Customer Service.