Basic concepts of hotel product quality standards

What is a hotel product? A hotel product is an ensemble composed of several different departments. It includes consumer interests and various services, that is, tangible and measurable goods sold or rented to customers and intangible or inconveniently measurable goods. This intangible "goods" is different from tangible substances. The goods are combined to form the hotel's products. For example: the building and its construction structure and comfortable living equipment; time; space, scenery and environment; specific products, such as catering, bars, guest rooms, etc.; various services, such as reception, courtesy and atmosphere, and therefore the consumption of hotel customers It's direct. It is different from other consumption. Other forms of consumption are to spend money on shopping and then consume, while hotel consumption is to create a beautiful, comfortable and convenient environment. Customers spend in such an environment, and hotel customers provide various direct and indirect services. The quality of hotel products is completely tested through people, especially through the experience of customers staying in the hotel. Therefore, the quality of the hotel's products plays a decisive role in whether the hotel is welcomed by customers, wins the trust of customers, and gets praise from customers. Quality Standards for Hotel Products The quality standards for intangible services, another major part of hotel products, mainly depend on their service efficiency and effectiveness. Service efficiency is to make intangible services tangible and is a guaranteed condition for providing high-quality services. Service effectiveness is the ultimate requirement of intangible service quality standards and the fundamental factor in winning guest satisfaction. Another part of the hotel product - physical equipment and facilities must meet certain standards. /hotel/international