Overview of smart hotels

Smart hotels are intelligent internal management: the internal management here refers to the hotel’s internal operational data processing and personnel management. For example, daily business data within the hotel, financial data analysis, employee salary and cost accounting, employee reward system accounting, etc. Today's intelligent internal hotel management is often reflected in the processing capabilities of the hotel management system software platform.

Smart hotel is the intelligence of customer service management: customer service management here refers to the management of all services that guests can enjoy during their stay in the hotel. Using a guest room control system such as Shenzhen Houhe, when a guest makes a reservation on the Internet or by phone, the hotel will complete the scheduled reservation of the room through the remote reservation system, and prepare for the guest's special preferences in a timely manner, waiting for the guest's arrival. Arrival; when the guest arrives, he only needs to show his ID card in the hotel lobby to check into the hotel's reserved room immediately; when he comes to the guest room door, he can use his ID card or pre-membership card to open the electronic door lock; open the guest room door. At this time, the corridor light in the room corridor automatically lights up. The guest inserts the card into the power switch. According to the guest's check-in time, the room selects the corresponding soft night scene mode in a timely manner because it is evening. The bedside lamp lights up and the small table The lights turned on, the TV turned on automatically, and soft music played in the background. The guests happily enjoyed the bath, then lightly touched the touch switch on the bedside to select the sleep mode. The night light in the corridor turned on, and other lights were turned off along with the guests; The pleasant check-in time is over. The guest comes to the lobby and swipes his membership card, and the fee is automatically deducted from the card. The guest signed his name on the bill and walked out of the hotel.

Smart hotel is the hotel’s intelligent promotion to the outside world: this means that in addition to printing traditional advertisements, doing TV advertisements, and media promotions, the hotel has established its own website and promoted itself through the Internet. The advertisements have reached all the locations needed for hotel advertisements around the world, thus establishing a self-promotion and wide-ranging Internet advertising intelligent channel for itself. Every time a guest who wants to check in opens a certain web page and sees the interior decoration of the hotel, he is very satisfied. He happily enters the reservation information on the hotel website, pays the hotel’s diamond membership fee through online banking, and chooses a membership card number he likes. The hotel has received information from the front desk that a distinguished guest has ordered a diamond membership card through Internet payment. Next, waiting for guests is the hotel's personal service.