Book the big bed room of Hanting Hotel in Meituan, and confirm the check-in twice. What should I do if the hotel changes the standard room privately on the grounds that it is full?

If you booked the big bed room of Hanting Hotel in Meituan and confirmed it twice, but the hotel privately changed the room type to a standard room on the grounds that it was full, you can take the following measures:

1. Negotiate with the hotel: First, you can contact the hotel room service department to explain your situation and ask for a big bed room. If the hotel has available room types, they may agree to your request.

2. Complain about the hotel: If the hotel refuses to change back to the big bed room, you can complain to the hotel management and ask them to give a solution. You can ask the hotel to provide you with appropriate compensation, such as upgrading the room type, providing free breakfast or other discounts.

3. Complain to Meituan: If you can't negotiate with the hotel, you can complain to Meituan. On the order page of Meituan, you can choose "Apply for after-sales" and fill in relevant information. Meituan will coordinate with the hotel to solve your problem.

4. Complain to the consumer association: If the above methods have not solved the problem, you can complain to the local consumer association. Consumers' associations can give you advice to help safeguard your consumers' rights and interests.

Either way, you need to keep relevant order information and communication records for subsequent processing.