Hotel accounting practice report

20XX1October X, I arrived at XXX Hotel with an excited heart. It was an accident for me who had never left home. After all, this internship is my first time to enter the society. Facing the Twin Towers, I don't know whether I am happy or sad. The nobles in the lobby are gorgeous, which I have never seen before. This is my first internship in a hotel. I don't know what challenges I will face. Let's talk about the harvest of this year in detail:

First, the initial harvest

I remember that after a week of short-term training in the personnel department, we basically mastered the basic situation of the hotel and what we should know, and then we were assigned to various positions, and I was assigned to the Chinese food department. After I got familiar with the general situation of this department, I began to learn from the master. Some theoretical knowledge learned from school books will really be applied to practice, but I believe that as long as we take it seriously, we will certainly get unexpected gains!

The first time I was a guest, it was a wedding reception. At that time, I was really timid and didn't dare to ask the guests' requirements. Later, the master and supervisor said that they must put down their "fear" and take the initiative to do it. The most important thing is "diligence"! Diligence and quick thinking are enough. Later, every time a guest came to dinner, I would take the initiative to meet him, with warm and thoughtful service and the most sincere smile, which made me more confident! It is inevitable that you will encounter such troubles when you practice in a hotel, and all kinds of guests will encounter them. The key is to see how I treat them. I think, as long as I use a sincere and enterprising heart, no matter what kind of bumps I encounter, I will cross them!

I still remember that the hotel organized a keynote speech contest "I love Hongshengyuan". I have always been afraid to express my feelings. I was afraid to confess after a simple self-introduction. Later, with everyone's encouragement, I signed up for the contest. I was really nervous at that time, but when I saw my classmates shouting for me, I got up the courage to carry the speech through! At that time, I didn't care about the result, because at that moment, I felt that I had defeated myself and finally took the first step. That's my own stage. No matter what difficulties I encounter in the future, I will not be afraid, because I believe in myself!

Second, a comprehensive study of Chinese restaurants.

In China Restaurant Year, people had extensive contacts. I have known my parents, went to school, met teachers and classmates since I was born. Now I have met colleagues, leaders and familiar guests in xxx Hotel. With the deepening of contact, I feel that there are more strangers than people I know, and it is impossible not to deal with strangers. People live in the interpersonal circle of this world. Therefore, I have gradually realized that to be a good hotel, there are several things that must be achieved: first, good quality, a certain cultural foundation, certain work experience and careful work. Second, be diligent, organized and clear-headed. The third is to have certain management ability. The fourth is to be competent and deeply loved by leaders and guests. If you can really do the above, I think you may be an excellent junior manager. You can't express yourself too much because you live in society. In fact, as long as you treat everyone or everything around you with a warm and sincere heart, you can have a clear conscience.

There are many things to learn in a hotel, such as table manners, dealing with guests, and how to face the different requirements of guests as a five-star waiter. In Chinese restaurants, you know this knowledge better than other departments. When we make tables for our guests, watch them sit down, say some polite words and toast, we will learn a little bit. What is more important is the communication between people, which is called "being a man", and you should know how to respect people. When I first arrived at the hotel, my classmates had the most contact, followed by department managers and supervisors. There is a book called "Don't just do what I tell you, please do what needs to be done", which gives the answer to some extent: people who can meet the ultimate expectations of leaders often have better career development prospects. Nowadays, there are many introverted people, and most of their focus in their work is just to try their best to complete anything given to them by the leaders. In fact, after staying in the hotel for such a long time, I feel that we should not only complete what the leader has given us, but also take the initiative to consider the problem from the perspective of the leader, which not only solves the problems that the leader thinks, but also actively helps the leader think of good answers or solutions. Therefore, in order to truly gain a foothold in society, we must learn to be proactive. In the process of internship, watching those passive people be looked down upon by the leaders, just like some activities organized and promoted in hotels or some large enterprises, besides actively responding and calling, it is more important to combine practice and implement them immediately, while some people have no independent consciousness and do what they say, so such people will never get the attention of the leaders and have little promise. When you have some questions, if you want to have good opinions, you can take the initiative to ask them. Don't take it to heart, you just don't know how to seize the opportunity, and you will be in a small position. There is also the need to pay attention to things, just like in a hotel, you can't say too much in front of every leader or colleague, which will also degrade your value. Be careful in everything. Maybe this is the way to be a man, that is, to hone yourself. In the busy work of Chinese restaurants, leaders take their spare time at noon from time to time to arrange training for us. At first, the training content was about the service details. Later, some new dishes and promotion programs were produced in different quarters and months, and we were given detailed training. Sometimes the cooked dishes are shown and tasted for free, so that we can be more familiar with the methods and tastes of these dishes, and we can sell them to our guests as waiters. From beginning to end, the leaders are constantly changing, because the Chinese food department of Hongshengyuan Hotel belongs to Guangdong Taoyuan Yanming Management Company, and we have also mastered a lot of knowledge of interpersonal communication. In each period of training, from the initial gfd training, to the training of table setting skills, to the procedures and action norms of serving food, as well as the practice and naming of dishes, to some norms of selling and asking for drinks, and different norms in different time periods, the service quality is improved. As interns, we constantly combine book knowledge with practice in order to be more perfect. In some rest or spare time, we are studying the contents of books well to make our work and study correct, and at the same time, we can enhance our knowledge and understanding more widely.

Third, the corporate culture of the hotel

Every employee has his own birthday. In order to enrich employees' leisure time, the hotel holds birthday parties every quarter. When each of us has a birthday, we will send greeting cards and birthday gifts from the hotel leaders to make us feel the warmth of "home". Moreover, the top leaders of the hotel sometimes attend birthday parties and play games with us. It was really fun! I remember the hotel organized a trip to Hengdian. He took us out to travel, took a funny DV, and left a good memory. At the same time, it also explains a business philosophy of the hotel: "If you want to retain business, you must first retain employees. If you want to retain employees, you must pay attention to their amateur cultural life." These activities may be a performance, and employees will be very happy. "Happiness comes first!" Whether in summer or winter, the hotel will send some daily necessities, and some new year's goods and condolences during the Chinese New Year. This is the embodiment of the care and love of the leaders, and we also deeply feel the warmth sent by the leaders. On the occasion of the Spring Festival, the hotel also held a Spring Festival Friendship Association. All the students in our class took an active part in this activity. We rehearsed the program in our spare time, which was praised and praised by the hotel leaders until we performed on stage.

A year passed quietly. From the beginning, I contacted the human resources department of the hotel, and then I became familiar with various departments and contacted all aspects. However, after a year of study, we feel that we have grown up and learned more experience. Anyway, we always believe in ourselves: "We are always the best!" " "At the same time, learn to be grateful and remember everyone around you who cares about you!

When we are resting and other departments of the hotel are busy, we are also assigned to other departments for human support, such as making beds in guest rooms, serving Chinese food and learning western food, which makes us exposed to more and more new things. I have been to the western food and guest rooms of Chinese food. Although it is only a short day, I have learned how to make beds in guest rooms and western food, and have some simple communication with foreigners, perhaps a little communication and contact, so that we can know better. Therefore, we must understand what we are facing. No matter what, we must be strong. We should learn to prove ourselves to be a strong person with our own efforts. We shouldn't add so much pressure and burden to others. We must solve our own problems first, and try to sum up the following journeys we have gone through before, so as to lay the foundation for future development. In the future work, we should continue to give play to our own advantages and strengths, constantly create miracles and create our own world. Internship is not a process of experiencing life, but a process of comprehensive contact with society. When I came to xx Hotel, I set foot on the strangeness and frustrations that I had never set foot on, and learned how to face the so-called difficulties. I overcame myself, learned to challenge myself, and strengthened my confidence. The year of internship in a hotel will be the deepest and most precious memory in my mind. I will seize this opportunity and strive to realize my life ideal!