First mate of star-rated hotel

Hello, I have a friend in the same situation as you. At present, he is going to enter a local 5-star hotel and work at the grassroots level. As far as the post is concerned, first of all, the reception in the front desk is more suitable to start with, and you can reach the most guests. Understanding the types and needs of guests, as well as information of individuals or groups, such as check-in and check-out time, is the most direct position to understand satisfaction. Then go to the front desk, where you can master the guests' occupancy habits and service needs, which is the position that best reflects the hotel's income-generating and management capabilities. Then there is room service, mainly to grasp the specific living habits of guests, which facilities and services are particularly needed or most easily consumed, which is more suitable for accurate estimation and full understanding of details. Finally, there are restaurants or other types of waiters. This position can relieve the primary check-in service, and the overall situation of other types of value-added projects is mainly reflected in the quality and quantity of dishes, foreign cars, banquets, business handling, meeting liaison and hosting. If possible, it is best to transfer to a management position, such as lobby manager or floor supervisor, on the basis of trying the above positions. This kind of position can best understand the overall operation and personnel management of the hotel, which is very useful for you to take charge of the hotel in the future. I hope it helps you.