Hotel management knowledge?

Hotel management knowledge "Six Regular Management Methods"

1. Regular classification: all items are divided into two categories, one is no longer used and the other is still used; One is to use it immediately, and the other is to use it later, so as to make the work more detailed. For example, frozen food can be thawed in advance through classification.

2. Regular sorting: Get rid of the things that are no longer used, and reduce the things that need to be used to a lower level and put them in order to avoid the problems of insufficient or excessive procurement, overstock and deterioration. For example, it is not necessary to invest too much manpower and material resources to control the mess phenomenon, and the small service can also save a considerable amount of water and electricity.

3. Always clean: always clean to keep the environment clean and tidy. We should do the four steps of cleaning: procedure, responsibility, inspection and goal. To achieve the effect that what guests see in the hotel must be clean and hygienic.

4. Regular maintenance: maintenance of classification, sorting and cleaning. That is to say, good ideas and advanced management should be constantly grasped, which is by no means a one-off event. Only by maintaining them frequently and attentively can classification, sorting and cleaning form a virtuous circle in our daily work, bringing unexpected and multiplier effects.

5. Normalization: Normalizing human behavior. Procedural and standardized service and daily work can improve work efficiency, improve service quality and advocate energy saving and consumption reduction.

6. Regular education: through critical education, all employees can form the above good habits, and through supervision and education, the concept of "Six Regular" can be integrated into each employee's mind and daily work, so that each employee can know how to do his own work well and create a good and positive environment and atmosphere for the hotel.

A hotel manager should have the following three management skills:

① Technical skills. As far as the hotel is concerned, it is indispensable to have the professional technology and skills needed for this hotel and this position and to achieve effective cooperation in modern enterprises. Not only industrial enterprises need technical skills, but also other industries need technical skills, which is also very important for hotels.

② conceptual skills. That is, the ability to form ideas, which means that a manager can think abstractly and has the ability to form ideas; Have a certain level of management theory, be able to apply management ideas and solve practical problems; But also has the ability of analysis, judgment and decision-making.

③ humanistic skills. The ability to deal with interpersonal relationships. It refers to the ability to cooperate with people, including contacting the same level internally, understanding the activities of subordinates, inspiring and inducing the enthusiasm of subordinates, and contacting and coordinating with relevant organizations and personnel externally.