Traditional Culture Encyclopedia - Hotel reservation - How much does it cost to reissue the lost room card?
How much does it cost to reissue the lost room card?
How to lose your room card:
1, you can reissue another one. Please ask the hotel front desk to explain the situation. Under normal circumstances, you have to compensate the store for ordering the room card. Different star-rated hotels have different regulations on the loss of room cards. Some five-star hotels do not charge compensation fees, some four-star hotels charge 50 yuan handling fees, and the rest business hotels require 30- 100. The hotel's compensation for the loss of the room card is clearly stipulated in the check-in notice, and the staff usually reminds customers to pay attention to protecting the room card.
2. Check the customer's name, birthday and room number with the hotel service desk. It would be better if the customer could take out his ID card and help him open the door after verifying his identity. If the customer doesn't have his ID card, in order to be responsible for the customer, you can ask about the items in his room before opening the door and then help him open the door.
3. When dealing with the guest's lost room card, the front desk directly tells the guest that if it is lost or can't be found temporarily, you can reissue a room card first and deduct the 20 yuan room card fee. If you find it within one week, you can check out the card fee. On the premise of deducting the 20 yuan card fee, no guest will be unwilling to pay compensation, and the card fee can be refunded within one week, so there is no reason for the guest not to deduct the card fee from the front desk.
Legal basis:
civil law
Article 584
If one party fails to perform its contractual obligations or fails to perform its contractual obligations in conformity with the agreement, thus causing losses to the other party, the amount of damages shall be equivalent to the losses caused by the breach of contract, including the benefits that can be obtained after the performance of the contract; However, it shall not exceed the losses that the breaching party foresaw or should have foreseen when concluding the contract.
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