What preparations should a receptionist make before a day's work?

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Receptionist

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Front desk reception is one of the positions in modern enterprises, which is usually mainly responsible for customer visit and registration, telephone transfer and other affairs. Reception at the front desk can be divided into two types: sales-oriented and service-oriented, which require fluency in standard Mandarin, strong language expression ability, good communication, affinity and strong sense of confidentiality.

Basic information

Chinese name: front desk reception

Responsibilities: Customer visit and registration.

Main categories: sales type, service type,

Workflow: morning shift

operating duty

1. Obey the work arrangement of the reception manager and director.

2. Special circumstances must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4. Do a good job of collecting and filing guest information, and check the relevant information.

5. Receive the guests, deal with the difficulties and requirements of the guests in the hotel in time, and provide necessary assistance for the corresponding services.

Provide inquiry service, but remember not to tell others the guest information casually.

Print various business reports.

Pay attention to all kinds of publicity activities of the hotel.

Pet-name ruby promote guest rooms and hotel facilities and services.

Attend the reception staff's regular meeting, solve problems in time, and carry forward the sense of ownership and responsibility.