Speech on the five permanent members of hotel service industry

The "Five-Permanent Management Law" is an advanced management model generally respected by the catering industry, and it is also an effective means to strengthen the hygiene awareness of catering enterprises, improve the hygiene management level, promote the self-discipline of employees, and eliminate the hidden dangers of catering hygiene and safety. Since the introduction of catering management in 2000, it has been greatly welcomed by catering enterprises with its unique management method, and has been promoted in the catering industry throughout the country and achieved results.

On April 20 10/0, the Health Supervision Office of Xincheng District organized the leaders of schools, kindergartens and government canteens in their respective jurisdictions to conduct "five permanent management training" and formally implemented the "five permanent management" of collective canteens. After the training, the leaders who participated in the training said that the "five-routine method" management model made them feel refreshed and opened up a new way for them to maintain a good environment in the canteen. They will actively implement the "five-norm" management in their own units and strive to achieve good results. Hotel Management Law (1) (2007-05-27 13:42:05) Label: Hotel Management

Wuchang management law

The five permanent members require top managers to make their own commitments to every employee in the organization. There should also be a P5 mentor in the organization to guide the whole organization to implement P5 activities step by step. If you are determined to become a permanent lecturer in your organization, the following steps can help you succeed:

The first step: get the commitment from the top and get ready.

You must first introduce these five permanent ideas to the top management of your organization. In addition, like any other quality plan, it is useless for top managers to give only verbal consent. He must make a comprehensive commitment; He should not just verbally announce the start of the implementation of the P5 activities in the promotion activities. Instead, resources should be provided for improvement activities and training activities. Then, you should be mentally prepared.

Step 2: Draw up the promotion activities of the P5.

The first thing to draw up the publicity activities is to draw up the timetable of the publicity activities of the five permanent members. Generally speaking, this plan can be divided into the following ten main activities:

1. Get the commitment from the top management, evaluate the current situation and make the implementation plan.

2. Establish a seminar for P5 promoters. At this time, it should be based on the P5 audit worksheet given in appendix 1. Identify key activities. In the first implementation stage, there is one thing to be done by selecting one of the five permanent members.

3. The first five days-regular organization (such as throwing away unnecessary things).

4. Everyone's daily P5 activities.

5. The second five-day period-regular rectification (such as naming everything and fixing its position).

6. The third five days-frequent cleaning (such as general cleaning).

7. The fourth five days-general specifications (for example, visual interference management and transparency management).

8. The fifth P5 day-self-discipline (for example, conducting its own P5 audit activities).

9. Awarding awards to the departments or groups that have performed best in the implementation of the five permanent activities.

10. Review the above promotion activities and make plans for the next P5 campaign.

Step 3: Five permanent trainings.

The five permanent activities are to eliminate waste in the organization and carry out continuous improvement activities in the organization. When you first started P5 activities, you seemed to have a lot of activities to do. However, when you persist in carrying out activities, you will find that there are always many new problems to be solved. Although you only consider and solve one problem at a time, these problems can still be solved.

In the activities of the five permanent members, it is necessary to train personnel to formulate and implement their own plans. The progress made by one person alone, always relying on the help of others, is not real progress. For example, it is important for everyone to know how to use computers to draw pictures, even if this kind of work is not part of their job responsibilities. Everyone also needs to learn maintenance skills. Strangely, the more problems you can solve, the more problems you can find. At department-wide or company-wide meetings, activities to announce performance improvement also belong to the category of training. This kind of activity is not only an encouragement, but also an exchange of ideas and information at this kind of meeting is exactly what you need to maintain people's spirit.

Step 4: Take notes.

photograph

Photographs are a good way to record. The photo can be a panoramic view of the whole workshop, or a panoramic view of some parts and places. These photos can be used to show the important stages of the implementation of the activities of the five permanent members. This photo can be used not only for internal reference, but also for external experts. At the same time, the progress made can also be made public at the P5 meeting of the whole organization. The photo 1- 10 illustrates a company's action to carry out the "five permanent activities".

videotape

At present, video has been used as a labor-saving tool to solve problems and convince viewers. Some companies find it very encouraging and useful to record the situation before and during the five-day event. The video before Wuchang Day can effectively explain the existing problems. Videos during the five legal days can illustrate the differences before and after the improvement work is completed. It is of great significance if we can use video for information feedback at the end of May Day. But it is more important to introduce the relevant background and relevant personnel when recording. In addition, the explanation is very clear. If necessary, the person who explains the video content can also make some supplementary explanations when playing back the video. Experience has proved that recording and explaining the activities of the five permanent members can add a lot of fun to Japan.

Step 5: Evaluate

Some things need people to pay constant attention to the details of their routines every day, so it is easy for us to establish the activities of the five permanent members. At the same time, because the personal work looks small (even if the personal work is accumulated, it will have a great impact), it is easy to imagine that you will often put off the work you want to finish. Everyone is very busy, so it is difficult for everyone to consciously take the activities of the P5 as a part of their daily life. In the workplace, it is necessary to determine the evaluation methods and other similar practices of the activities of the five permanent members, so that everyone will be able to understand what is happening and find problems, which may develop into serious and complex problems. In essence: you need to design some ways so that everyone can compete in a friendly and not too nervous way. Your assessment tool is the key to achieving this goal. The simplest evaluation method is to use the P5 audit worksheet as your evaluation standard.

Step 6: Summarize

The five permanent members include regular organization, rectification, honesty, standardization and self-discipline. The five permanent members are the key to achieving a comprehensive quality environment.

The activities of the P5 need to be evaluated in detail. The P5 audit worksheet is a basic assessment framework, which you can use to assess P5 issues in your workplace.

The activities of the office are as important as those of the five permanent members in the factory. Besides. The five permanent activities in the office need more careful care. "Being single is the best" activity is a powerful tool to reduce waste and ensure the efficiency of the office environment.

P5 is useful because it is the basis of other quality improvement plans. The purpose of the five permanent members can be classified according to the following factors: safety, efficiency, quality and minimizing failure.

The five steps to implement P5 activities are to gain the commitment of top managers. Draw up plans to promote the five permanent members, keep records and train and educate them. The implementation plan given at the end of this chapter allows you to regard it as the first P5 cycle of your company within six months.

To sum up, Wuchang is a simple, easy and efficient visual management tool with auditing standards, openness, fairness and notarization. It can make all employees work efficiently, directly save energy and directly reduce the cost of enterprises. , so that enterprises can quickly achieve:

Safety: accidents are minimized or even "zero"

Hygiene: Hygiene has no dead ends and is spotless, effectively preventing the spread of bacteria.

Quality: customer satisfaction 100%

Efficiency: All employees can take out and put back the required items, documents and tools within 30 seconds.

Photo: Establishing five-star enterprise standards

We often take our eyes off things we don't want to see, and the five permanent members can help us think and deal with things, which can reflect our attitude and behavior like a mirror. The following are some common characteristics in an organization:

★ Bad interpersonal relationship

★ The working environment is dirty and messy.

Everyone looks depressed.

★ Very high absenteeism rate

★ Employees don't care about their work.

★ Employees do not put forward their own suggestions for improving the process.

★ Quality control circle activities have come to a standstill.

★ There are many defective products and many customer complaints.

The P5 can effectively solve the above problems, thus helping everyone in the organization to live a better life. If you implement P5 at home first, you will see the benefits it brings. After gaining experience from home and realizing its usefulness, you can start to implement P5 in the workplace, and you will benefit from an improved working environment. The five permanent members can also be a good foundation for quality control circle activities. Many times, when members of the quality control circle get together, there is no ready-made discussion agenda. The P5 can provide a good framework for improving the work. The object of the five permanent members is the root of the problem, such as regular organization, rectification, honesty, standardization and self-discipline in work.

The five permanent members can also be the basis for other quality improvements. For example, when implementing the ISO9000 quality system, many consultants will advise their customers to rent a truck and transport all the garbage before the compliance audit begins. Discarded documents and materials everywhere will always arouse the doubts of auditors. And auditors always insist on seeing it with their own eyes before they believe it. If the audited company can leave a clean and tidy image for the auditors, they have no reason to doubt that the ISO9000 quality management system implemented by the company is invalid. The implementation of the five permanent activities can bring great benefits to the company. A company that implements the "Five Permanent Activities" can improve quality, productivity, reduce costs, ensure on-time delivery, ensure the personal safety of employees and maintain high morale of employees. As Dr. Deming pointed out: "Managers should create an environment that employees like and are proud of their working environment." "But what kind of environment is this? It is an environment under the management of the five permanent members! That's why y kondo (1971deming prize winner) pointed out: "in Japan, top managers have made P5 their first priority management project. 」

The P5 can also convey people's ideas:

Traditional concept: mission → goal → habit → action → culture.

The concept of the five permanent members: action → habit → goal → mission.

The "Five Permanent Management Law" originated in Japan is a new quality management method that embodies this concept. Its main realization form is to put forward requirements for every employee's daily behavior, advocate them to start from small things, and strive to make every employee develop the habit of "paying attention to everything", call on them to do every detail, encourage everyone to work together in Qi Xin to create an environment with excellent quality.

The meaning of five permanent management

The name of Wuchang Management Law comes from five different Japanese words. Because the first letter of its Roman spelling is the letter "S", it is also called "5S" management method. Their meanings are as follows:

Seiri: Clearly and strictly separate the necessary things from the unnecessary things in the workplace, and resolutely clean up the unnecessary things.

Seiton wants to keep all the articles in the workplace in a clean and orderly state, and make necessary identification, which requires littering, chaotic articles, unable to find what he is looking for and other disorderly phenomena. Be completely eliminated.

Seiso doesn't need garbage and pollution. Always keep the working environment and equipment clean.

Seiketsu develops good habits that can be maintained for a long time, and can implement the above three activities, supplemented by certain supervision and inspection measures.

Self-discipline (shitshke) is to improve the quality of employees and establish a civilized and positive spirit, such as respecting others, caring for public property, obeying rules and having a strong sense of time.

The ultimate goal is to improve people's quality. The internal implementation of the Five Permanent Management Law mainly refers to cultivating employees' habits from the above five aspects, strengthening employees' concept of civilized work, and making the environment of each place and the behavior of each employee meet the specific requirements of the Five Permanent Principles.

The meaning of the five-routine method: the five-routine method is an effective technology to create and maintain a good working environment, including regular organization, regular rectification, regular cleaning, regular standardization and regular self-discipline. It comes from five Japanese characters headed by "S", also called 5S. 1s ————— Definition of regular organization: judge the required items and non-required items, and define the required items in five regular ways:

The five-routine method is an effective technology to create and maintain a good working environment, including regular organization, regular rectification, regular cleaning, regular standardization and regular self-discipline. It comes from five Japanese characters headed by "S", also called 5S.

1s-continuous organization

Definition: judge necessities and non-necessities and reduce the number of necessities to a minimum, and clean up non-necessities.

Objective: To make room for flexible use and prevent misuse.

Exercise:

1. Conduct a comprehensive inspection of the workplace.

2. Establish criteria for judging whether it is necessary.

3. Remove unnecessary items.

4. Investigate the use frequency of the required items and decide the daily dosage.

5. Classified management according to the frequency of use of items.

2S- Conventional Rectification

Definition; The articles used shall be located, quantified and clearly marked as required.

Goal: Don't waste time and find what you are looking for in 30 seconds.

Exercise:

1. Overall plan (mark and locate) the available positions and shelves.

2. Goods shall be placed neatly in the planned place (placing method).

3. Mark all projects (the key point of visual management)

Four steps to realize rectification

1, current situation analysis

2. Classification of articles

3. Storage method

4. Implement the storage principle.

3S-Always keep clean

Definition: Clean up the mess in all areas of the workplace, keep the environment, articles, instruments and equipment clean, and prevent pollution.

Objective: The environment is clean and bright, and the items taken out can be used normally.

working methods

1. Establish a clean responsibility area.

2, cleaning essentials

Comprehensively clean the workplace, including floors, walls, ceilings, countertops, shelves and other places.

◆ Pay attention to cleaning hidden places, make cleaning easier, and try to put items on high places.

◆ After each use, instruments and equipment should be cleaned and oiled for protection.

◆ Damaged items should be cleaned up.

◆ Conduct regular cleaning activities.

3. Perform personal cleaning duties.

Remember: cleaning is not simple cleaning, but doing it with your heart.

4 s constant specification

Definition: Persist in the previous 3S activities continuously and repeatedly. In other words, it is to form the habit of persistence, supplemented by certain supervision measures.

Objective: To maintain the results through institutionalization.

working methods

1, earnestly implement the previous 3S work.

2, civilized responsibility area, partition to carry out the responsible person.

3. Visual management and transparency.

4. Formulate inspection methods and standards.

5. Maintain 5S awareness. Keep going to work for one minute and five seconds, five minutes and five seconds before leaving work, and never forget five seconds.

☆ Remember: what matters is not prominence, but persistence and persistence.

Constant specification technology

Visual management

Improve transparency

lay down criteria (for)

5S-self-discipline

Definition: Everyone is required to act according to the regulations and form good habits.

Objective: To change the "hostage" and form the habit of standardized and earnest work.

working methods

1, continue to push the first 4S into habituation.

2. Formulate relevant rules and regulations on * * *.

3. Perseverance: Insist on applying the five-norm method every day and make it a part of daily work.

4. Strengthen the management of five-routine method: one week every quarter is "5S Strengthening Week", which is included in the quality inspection.

Five minutes before work, five minutes routine

☆ Organization: Throw away unnecessary things and put them back in the warehouse.

☆ Rectification: Put all used documents, tools, instruments and personal belongings in proper places.

☆ Cleaning: Wipe your used tools, articles, instruments and worktops, and clean the floor.

☆ Specification: fix the labels that may fall off, check whether the whole product meets the specification, and correct the nonconformities in time.

☆ Self-discipline: Today's work is finished today: check whether the work on duty is completed, check the condition and cleanliness of clothes, and prepare for tomorrow's work.

The actual effect of the five-index method

▲ Provide a clean, safe and organized working environment.

▲ Improve work efficiency

▲ Improve the quality of employees.

▲ Ensure quality.

▲ Create a good unit image.

Five conventional codes of law

Work is often organized.

Rectify every day.

The environment is always clean

Things are often standardized.

Everyone is often self-disciplined

Steps to implement the five-routine law

Organization: Set up a 5S implementation team and make an activity plan.

Rules: Organize the formulation of 5S specifications and audit standards.

Training: publicize 5S basic knowledge and various 5S specifications.

Implementation: Fully implement all 5S specifications and self-audit.

Supervision: organize inspection and mutual evaluation.