Managers of state-owned hotel chains usually change years in Yi Long.

Managers of state-owned hotel chains usually change once a year. Be fully responsible for the operation and management of the hotel, and lead the staff of all departments to complete the planned objectives of the hotel. Make the budget and final accounts of the hotel around the profit targets and tasks issued by the company, and strictly control the operating costs and expenses. Responsible for the establishment, training and management of the hotel team, and improve the service quality and staff quality of the whole hotel.

Responsibilities of chain hotel manager

Fully responsible for the maintenance of software and hardware facilities, environmental sanitation and fire safety, the improvement of member service quality, and the maintenance of outreach relations. Handle emergencies in the business site in time, maintain and create good order in the clubhouse, properly handle customer complaints about environmental sanitation and service direction, and hand over other customer complaints to the sales department.

Record the customer complaint handling process in detail, analyze the specific reasons, improve the existing work, pay regular visits to members, enhance the satisfaction of members and brand image, and be responsible for the application of store operation related processes, including but not limited to policy application, expense application, purchase application and seal application.