How professional is the hotel industry?

1, fully understand the significance of quality service and cultivate a good sense of service.

"Customer first" is embodied in the service work of employees, forming a sense of service. In customer service, employees should take customers as the core, take meeting customers' needs as the standard, and always be ready to provide quality service for customers. We should provide services according to the specifications, pay attention to the guests' manners, observe their expressions, analyze their service needs, and meet their potential needs in time. Remember, every time a guest calls, it's not trouble, but an opportunity to serve you. We should be good at seizing this opportunity, providing services that satisfy our guests and forming a good sense of service.

Two, a correct view of service and cleaning work, to be enterprising.

Service and cleaning are indispensable and important tasks for hotels. Some employees have incorrect ideas and views on this. They think that service work is to serve people. "People sit and I stand, people eat and I watch, and people play and I do." It is believed that all day cleaning, handling mops, rags, dishes, etc. Cleaning is regarded as trivial and boring repetitive work, which affects the quality of service. Waiters must realize that service is the essence of hotel work, and engaging in service and cleaning in hotels is only the difference of social division of labor, and there is no distinction between high and low. I work as a waiter and cleaner in a hotel, and I am also a customer when I go to consumption places outside the workplace. As the saying goes, everyone is for me and I am for everyone. Service and cleaning work is a highly knowledgeable and professional work with high requirements. Employees should not only have certain knowledge and skills, but also have psychological knowledge and language ability, as well as business knowledge and operational skills. Otherwise, it will offend the guests intentionally or unintentionally, fail to meet the multi-level needs of the guests quickly and efficiently, and cause customer dissatisfaction. Therefore, service is a very knowledgeable and professional job. The same is true of cleaning work. It includes not only cleanliness, but also equipment maintenance, so that hotel equipment can be used correctly, depreciated reasonably, the service life of equipment can be prolonged, costs can be reduced and benefits can be increased. Explain that cleaning staff is very important.

Hotel service, like other jobs, is a socialized, knowledgeable and professional job. Recognizing this, our employees have no reason to despise their work. Being happy and dedicated is the correct working attitude.

Third, service work can meet various needs.

On the one hand, there is a certain income to meet basic needs, on the other hand, there is a foundation for high-level development. Dealing with customers and colleagues, accumulating work experience, cultivating interpersonal relationships, broadening horizons, enriching knowledge and increasing talents have laid a foundation for future development, so hotel service is a job worth cherishing.

Fourth, be strict with yourself and strive to do a good job in service.

Hotel staff should have a strong sense of responsibility. As an employee and a member of the hotel, in his post, he not only represents himself, but also represents the hotel and its quality and image. The hotel cannot be damaged because of me. Let the guests praise the hotel through my excellent service.

2. According to the hotel's service procedures, norms and standards, and according to the needs of guests, provide services proactively, positively, enthusiastically, patiently, thoughtfully and efficiently. (1) Serve customers, pay attention to manners and observe professional ethics. (2) handle problems flexibly. If you can't handle it yourself, you should report it to the next higher level leader for handling. We should realize that hotel services are no small matter, and some seemingly unimportant things may be very important to our guests and may affect their evaluation of our hotel. So we must take a serious attitude and do everything well.

3. The service of the hotel is accomplished through the cooperation between departments. Employees should strengthen cooperation. When a guest asks for service, don't push the guest because of something that doesn't belong to him. Colleagues should respect each other, get along well, help each other, cooperate with each other and unite and cooperate.

4. Abide by the rules and regulations of the hotel and the rules and regulations of the store, ensure the normal operation of the hotel and guarantee the quality service.

5. Love, do, and specialize in one line. First of all, we should adhere to on-the-job learning, study the characteristics of various customers, summarize the service rules, learn from the experience of other employees and improve the service level. Secondly, we should persist in amateur study, constantly learn theories to enrich ourselves and improve our professional level. Lay a foundation for yourself to develop to a higher level.

6. Maintain the image of the hotel consciously. You should know that the reputation of the tree is eternal, and you should know the truth of the hotel service product "I0- 1=0". We should establish and spread the good image of the hotel through our own words and deeds, and take establishing and maintaining the image of the hotel as the basic principle of serving the guests.