Five work plans for lobby managers

Work plan is an important official document widely used in administrative activities, and it is also a highlight of applied writing. When agencies, groups, enterprises and institutions at all levels make advance arrangements and plans for work for a certain period of time, they must formulate work plans and use official documents such as "work plans". Below are five examples of work plans for lobby managers that I collected and compiled. Welcome to refer to them.

Five parts of the lobby manager’s work plan (1)

As a hotel lobby manager, I have the heaviest burden. I not only have to do a good job in any lobby of the hotel, but also Any bad debts arise, and the development of the entire hotel has a lot to do with me. As a powerful person in the hotel, I have been paying attention to building a good relationship with every colleague and employee. so.

Of course, the most important thing to pay attention to is the company's lobby issue. The lobby issue is the heart of the entire company everywhere and is the most important. No carelessness can occur. Once there is sloppiness, the company will only face bankruptcy. The importance of the lobby problem needs no elaboration.

I have been a lobby manager for several years, and the hotel has never had any lobby problems, so my job has always been relatively easy to do and I am very popular in the company. Because as long as there are no problems in the company's lobby and employees' wages can be paid in a timely manner, this is more important than saying 10,000 nice words. I have always adhered to this principle and have always done this, and I firmly believe that this is right.

Now comes my lobby plan for the year again. The lobby plan is particularly important for the hotel's one-year development. I can do it well every year, and this year is certainly no exception.

The lobby plan is the systematization and concreteness of the business goals determined by the lobby forecast. It is also the basis for controlling the lobby's revenue and expenditure activities and analyzing business results. The lobby planning work itself is to use scientific technical means and mathematical methods to comprehensively balance the goals, formulate major plan indicators, formulate production increase and conservation measures, and coordinate various plan indicators. It is a necessary link in implementing the hotel's goals and guarantee measures.

The lobby plan prepared by the hotel mainly includes: financing plan, fixed asset increase, decrease and depreciation plan, current assets and its turnover plan, cost and expense plan, profit and profit distribution plan, external investment plan, etc. Each plan is composed of many organizational indicators. The organizational plan indicators are the goals of various organizational activities during the planning period. In order to achieve these goals, the organizational plan must also list the main management measures to ensure the completion of the plan.

When preparing the lobby plan, the following work must be done.

(1) Analyze subjective and objective reasons, and comprehensively arrange plan indicators

Review the operating situation of the year, analyze the overall operating conditions and the current competitive situation, and other factors related to the determined business goals. Various factors, in accordance with the principle of the overall economic benefit of the hotel, formulate the main planning indicators,

(2) Coordinate human, material and financial resources, and implement measures to increase production and save money

Reasonable arrangements must be made Manpower, material resources, and financial resources should be adapted to the requirements of business objectives; in terms of financial balance, it is necessary to organize the balance between fund use and fund sources, and the balance between lobby expenditure and lobby revenue, etc. We must also work hard to tap the hotel's internal potential, start from improving economic benefits, put forward requirements for the business activities of each department of the hotel, formulate measures to increase production and save for each department, and formulate and revise various quotas to ensure the implementation of planned indicators.

(3) Prepare planning forms and coordinate various plan indicators

With business objectives as the core and based on the average advanced quota, calculate the capital occupation, costs and expenses during the hotel planning period Profit and other planning indicators, prepare a lobby plan, and check and verify whether the relevant planning indicators are closely connected, coordinated and balanced.

This is my work plan for this year. I have made a good plan for the company's lobby. I believe that there will be no problems in the company's lobby this year. Under the premise of the financial crisis, the hotel business has also been greatly troubled. This requires every employee of the company to be serious and responsible and actively work hard to contribute to the company's survival.

To be honest, I am not fully qualified to be a hotel lobby manager based on my personal abilities. What I rely on is to work harder than others and get help from my colleagues and employees. This is The reason why I want to have a good relationship with my colleagues and employees. The stupid bird flies first, the early bird catches the worm. I did all this through hard work.

This is my one-year work plan. If you have different opinions, please communicate with me in time and I will make serious corrections.

Part Five of the Lobby Manager’s Work Plan (Part 2)

Under the leadership of the line leaders, a wolf pack of lobby managers was established, and I was fortunate to be one of them. As one of them, I have the following work plan for my work;

1. To complete various operating indicators issued by the branch in the second quarter by the end of June.

First collect customers, establish customer information, and classify excellent customers (from high to low, by birthday).

2. All kinds of inappropriate phenomena in the lobby should be corrected as soon as possible, which will bring about qualitative changes in our business lobby.

Inspect before opening and always pay attention to the neat and beautiful placement of vouchers, promotional materials, billboards, customer opinion forms, office supplies (such as business cards, product introductions, forms), etc. in the outlet during operation. If you find any expired notices or promotional materials, they should be removed immediately. We should pay attention to customers' feelings about our bank, such as the loudness of the call machine, the temperature of the air conditioner, etc. Based on the customer's feelings, we should improve various facilities and services to improve customer experience.

3. Pay close attention to service quality, take the Expo as an opportunity to nip on-site user complaints in the bud, and achieve zero complaints.

Always pay attention to the changes in mood and behavior of customers waiting in the lobby, maintain business order and customer queuing order, and when it is discovered that customers are impatient or even making loud noises, lobby service should be the first to do so. Take the time to ask questions, appease customers, and solve customer problems within the scope of responsibilities. For individual customers who are too emotional, they should be quickly led to the reception room or other secluded places, patiently listen to and solve the customer's problems, and no one will complain to the customer.

4. Act as a bridge between the counter and the director, and arrange the counter reasonably.

Pay attention to coordinating tellers and lobby staff to improve cohesion and develop team spirit. When dealing with those stationed at the site, first of all, we cannot treat them as outsiders, we must treat them as one of us, try to recommend some good customers to them, respect and care for them, and create a good working platform for them. Achieve a win-win situation.

Five parts of the lobby manager’s work plan (3)

With the cordial care and vigorous coordination of the personal finance department of the head office, and the vigorous efforts of 10 first-level branches in Shandong, Fujian and Dalian, etc. With the support, hundreds of outstanding front-line employees from our branches went to our branches in the eastern region for a ten-day learning experience. I was very honored to be one of them. The provincial branch formed a team of people from 10 different secondary banks. In 10 days, we never knew each other and became familiar with each other, becoming a team of mutual trust and cooperation. This learning activity was very tightly arranged. On the first day, accompanied by the leaders of the Dalian trip, we visited their transformed branches. In the spacious and bright hall, the heads of each branch introduced to us the establishment of spiritual walls, flexible scheduling of branches, and Business processes and performance appraisals, etc. The next day, I started going to the branch to experience learning. At first, I came to the 129 branch with an uneasy mood. Although I was also a lobby manager, I didn't feel confident when I came to Dalian to be a lobby manager. After the business started, I gradually entered the role, receiving each customer seriously, understanding the customer's needs, guiding customers to use self-service equipment to maintain order in the hall, and solving problems raised by customers.

After this short study, I deeply feel that the branch transformation of Dalian Branch is very effective. They have a complete system, a powerful business processing system, complete hardware facilities, and reasonable human resource allocation. , and at the same time, I also deeply realized the gap between us and Dalian Bank. By working as a lobby manager in Dalian Bank, I had a deep understanding.

1. There is no perfect individual, only a perfect team

In this study, I deeply realized that "there is no perfect individual, only a perfect team", we Everyone's abilities are limited, and we can only do it if we combine organically and give full play to our abilities for a common goal. During this study, I deeply realized that the lobby manager is the key to "branch transformation and lobby victory". When customers come to a branch, the first person to receive them is the lobby manager. His professional image, mental outlook, professional quality and service attitude determine the customer's first impression of CCB. During this study, I deeply realized that the lobby manager's business must be comprehensive and he must master and be familiar with our products. The lobby manager must not only accept inquiries from customers at any time, but also proactively identify customers, tap customers, market customers, and guide and divert customers. They must discover customers through their clothing and speech, and then market our bank's products.

2. Fully tap the potential of the lobby and do differentiated marketing

How to tap high-quality customers and retain old customers is one of the keys to expanding business. In the process of our study, the trip to Dalian is carried out based on the customer's age, gender, occupation, income, education level, etc. Market segmentation, based on the different needs of customers in different market segments, provides differentiated convenience services and supportive services to achieve high-quality non-difference. Make full use of the lobby to promote new products, which has the effect of getting twice the result with half the effort. For new customers who come into contact with the bank for the first time, they should proactively and enthusiastically introduce service types and methods, act as a good advisor for customers' financial management in a timely manner, and complete each business accurately and quickly to leave a good impression on customers. The most important thing is that the lobby should fully discover potential customers, seize the lobby marketing opportunities, adopt corresponding marketing strategies, and actively guide and recommend, which will definitely produce good results.

3. Only differentiated services but no differentiated customers

"80% of profits come from 20% of customers." This 28/20 theory of bank management once allowed many banks to The focus shifted to serving a small number of VIP customers, and the service to ordinary customers at the counter was once ignored. Both leaders and employees of Dalian Bank dare not ignore every ordinary customer. "It is not difficult to imagine that this 80% customer service satisfaction has a decisive impact on the reputation of the bank. In addition, ordinary customers may also have the opportunity to bring VIP customers, or they may become VIP customers. I think that although ordinary customers cannot bring VIP customers for the time being, The immediate economic benefit is relatively large, but in the long run, it will bring social benefits and potential economic benefits through service accumulation. When a customer asks for urgent business, the lobby manager usually takes two methods: First, obtain the information. After the customer agrees, explain the reason to other customers in front of the queue, arrange priority processing after obtaining consent, and thank the customers who give up their seats; second, arrange for customers to go to the VIP counter to handle business.

Fourth, there is only unlimited. Customer loyalty can only be achieved through good intentions

After studying, I deeply realized that the difference in service between VIPs and ordinary customers is mainly reflected in the difference in hardware facilities and service connotation. You can directly use the VIP window specially opened for it, which is provided by personal financial managers and excellent tellers.

At the same time, I also made a very incisive summary of the experience of the personal financial center in practice. : The characteristic of VIP service is that it provides three major services based on customer needs: understanding the market, timely and accurate information services; mining needs, meticulous and thoughtful financial services; and expert services to meet income and maintain and increase value.

< p> This event has given me a lot of inspiration. As a lobby manager, I have to face a variety of customers and solve all kinds of problems every day. I must have the ability to handle crises, coordinate relationships, and master many aspects. Professional knowledge. Through this activity, I will bring the experience I learned in Dalian to our Longnan trip, so that our Longnan trip will do better in the future.

Five Lobby Manager Work Plans ( 4)

First of all, I would like to thank the leader for giving me a platform for development. I have been working in the store for one year. As the lobby manager, I am directly responsible for the normal operation of the front office. On behalf of the executive manager, I accept customer complaints and provide some suggestions for customer feedback. We will actively adopt and resolve the opinions and opinions, laying a good foundation for the future development of our store.

There is an excellent management team here, which has created huge economic benefits for the company, and at the same time understands and realizes our existing problems and shortcomings:

1. Front Office Staffing is insufficient, and there are problems such as difficulty in recruiting, employing, and retaining people.

2. The front office employees are all new employees, and there is still a big lack of basic business knowledge and skills.

3. Lack of enthusiasm and initiative in service, let alone advanced service awareness

4. Unreasonable placement of supplies and tools in the front hall, which poses safety hazards and affects the lobby environment problem.

5. Some equipment is aging or even broken, and has not been updated and repaired in time.

Due to the above reasons, some customers have an unpleasant dining experience, and even lose business, and the business is becoming increasingly slow. In response to the above problems, this year's work plan is specially formulated:

1. Stabilize the workforce and reduce employee mobility

Good employees are not managed, but brought out. The front office management must recognize their own identity, position themselves correctly, be disciplined in their work, and establish their own image in front of employees in everything, so that employees will think that you are a trustworthy leader and a leader worthy of respect. people. Pay more attention to them in life, treat employees as your brothers and sisters, chat with them often, listen to their voices, understand their thoughts, control the status of employees in a timely manner, and help employees solve problems and difficulties in a timely manner. This prevents employees from being passive when problems arise.

2. Strengthen business training and improve employee quality.

As the front hall of the hotel, every employee has to directly face all kinds of guests. The employee’s work attitude and service quality reflect the service level, management level and grade of a hotel, which is difficult for employees. Training is the focus of the work, and the training content mainly includes three major aspects:

1. Service knowledge and basic business skills of front office employees.

2. The professional ability and advanced service awareness of the front office staff.

3. The working philosophy of front office employees.

3. Instill in employees the awareness of increasing revenue and reducing expenditure, increasing revenue and reducing expenditure, and controlling costs.

The front office supplies and tools are assigned to the person and the responsibility is assigned to the person. The accommodation staff are urged to save water and electricity, control office supplies, and make good use of every piece of paper and every pen. Through these controls, the front office can make its due contribution to the store's income generation.

4. Pay attention to the coordination between various departments

The hotel is a team, and coordination between departments is very critical. The front office is the central department of the hotel. There is a close relationship between the kitchen and the kitchen. If there is a problem, we should take the initiative to coordinate with the department to solve the problem to avoid the deterioration of the matter, because everyone's goal is for our store.

5. Maintenance of hardware facilities in the front office

Always check whether the equipment is operating normally. If there is a fault or damage, solve it in time. If you cannot solve it yourself, you should report it to the relevant department in time. Functional departments perform repairs and replacements.

6. Strengthen marketing and publicity

I am very happy that the head office has cooperated with dozens of well-known media in marketing and publicity, which has brought great support and customer sources to our store. In this year, I I want to make full use of the strength and resources of our store to strengthen promotion and publicity, for example: using the information of old customers and the phone numbers left by customers when ordering meals to conduct mobile text message promotions.

The above is my immature work plan for this year. If there are any shortcomings, I hope the leader will correct me!

Five parts of the lobby manager’s work plan (5)

As The lobby manager must first have a deep understanding of postal services. The Key Account Center will regularly organize studies on postal business, with the goal of growing into a marketing expert who can accept company instructions at any time to negotiate business with key customers. It will actively participate in business lectures of various professional bureaus, maintain a high degree of communication with each professional bureau, and continuously improve own business quality.

As a hotel lobby manager, I have the heaviest burden. I not only have to do a good job in any lobby of the hotel without any bad debts, but the development of the entire hotel has a lot to do with me. .

As a powerful person in the hotel, I have been paying attention to building a good relationship with every colleague and employee. I must be like this when I am a good leader.

Of course, the most important thing to pay attention to is the company's lobby issue. The lobby issue is the heart of the entire company everywhere and is the most important. No carelessness can occur. Once there is sloppiness, the company will only face bankruptcy. The importance of the lobby issue needs no elaboration.

Inspection of major hazard sources on the construction site shall be conducted no less than once a day. Potential safety hazards discovered during inspections shall be followed up and inspected until they are rectified and eliminated.

⑻Develop a training plan. Properly conduct a series of trainings for employees to further strengthen problems discovered at work to avoid them from appearing in future work. Assist employees to establish correct values ????and hotel ethics;

I have been a lobby manager for some years, and the hotel has never had any lobby problems, so my job has always been relatively easy to do in the company. Popularity is also very high. Because as long as there are no problems in the company's lobby and employees' wages can be paid in a timely manner, this is more important than saying 10,000 nice words. I have always adhered to this principle and have always done this, and I firmly believe that this is right.

At the beginning of xxxx, the xxxx Property Department set this year as the "xxxx Cultural Year". On January 10, xxxx, the xxxx Property Department collaborated with the park owners to successfully hold the "xxxx Night" New Year Party. Through this activity, the relationship between the property department and the owners has been deepened. The majority of property owners spoke highly of this, which not only enriched the cultural life of the park but also enhanced the image of the property. On this occasion of bidding farewell to the old and welcoming the new, the majority of owners are full of hopes for the 20xxxxxx Cultural Month and actively participate in it. At present, we have received more than 50 works of calligraphy, painting, prose, poetry, photography, creative pasting, etc., and many people have signed up to participate in the New Year Dance. A good cultural atmosphere is conducive to resolving conflicts, establishing friendship, uniting and cooperating, and achieving a win-win situation between the property department and the owners. At present, our property department is actively preparing for the "20xx New Year Dance" event.

Strengthen the supervision and management of product quality and price for buyers stationed in Zhengzhou; try to increase the survival rate of seafood products stationed in Zhengzhou, and improve the quality of seasonings and frozen products frequently shipped in Zhengzhou to ensure that they do not deteriorate. , no expiration phenomenon and improve the work efficiency of buyers in Zhengzhou.

Now comes my lobby plan for the year again. The lobby plan is particularly important for the hotel’s one-year development. I can do it well every year, and this year is certainly no exception.

The lobby plan is the systematization and concreteness of the business goals determined by the lobby forecast. It is also the basis for controlling the lobby's revenue and expenditure activities and analyzing business results. The lobby planning work itself is to use scientific technical means and mathematical methods to comprehensively balance the goals, formulate major plan indicators, formulate production increase and conservation measures, and coordinate various plan indicators. It is a necessary link in implementing the hotel's goals and guarantee measures.

(4) Close cooperation between the front and back offices. The lack of team spirit in any work will definitely affect the business development of the entire unit. Currently, there is a phenomenon of "everyone is sweeping the door" in our unit. I think there are two reasons for this phenomenon: one is employee mentality, and the other is management decision-making. For example: in the loan process, the approval efficiency is low and the role of each position cannot be effectively played. I think that while ensuring the separation of loan review and loan review, each position should perform its own duties and be closely linked. When employing people, we need to make the best use of their talents so that the work process can run efficiently.

The lobby plan prepared by the hotel mainly includes: financing plan, fixed asset increase, decrease and depreciation plan, current assets and its turnover plan, cost and expense plan, profit and profit distribution plan, external investment plan, etc. Each plan is composed of many organizational indicators. The organizational plan indicators are the goals of various organizational activities during the planning period. In order to achieve these goals, the organizational plan must also list the main management measures to ensure the completion of the plan.

When preparing the lobby plan, the following work must be done.

(1) Analyze subjective and objective reasons, and comprehensively arrange plan indicators

Review the operating situation of the year, analyze the overall operating conditions and the current competitive situation, and other factors related to the determined business goals. Various factors, in accordance with the principle of the hotel's overall economic benefits, the main planning indicators are formulated.

(2) Coordinate human, material and financial resources to implement measures to increase production and save money

It is necessary to rationally arrange human, material and financial resources to adapt to the requirements of business objectives; balance financial resources On the other hand, it is necessary to organize the balance between the use of funds and the sources of funds, the balance between lobby expenses and lobby income, etc. We must also work hard to tap the hotel's internal potential, start from improving economic benefits, put forward requirements for the business activities of each department of the hotel, formulate measures to increase production and save for each department, and formulate and revise various quotas to ensure the implementation of planned indicators.

(3) Prepare planning forms and coordinate various plan indicators

With business objectives as the core and based on the average advanced quota, calculate the capital occupation, costs and expenses during the hotel planning period Profit and other planning indicators, prepare a lobby plan, and check and verify whether the relevant planning indicators are closely connected, coordinated and balanced.

This is my work plan for this year. I have made a good plan for the company's lobby. I believe that there will be no problems in the company's lobby this year. Under the premise of the financial crisis, the hotel business has also been greatly troubled. This requires every employee of the company to be serious and responsible and actively work hard to contribute to the company's survival.

To be honest, I am not fully qualified to be a hotel lobby manager based on my personal abilities. I rely on putting in more effort than others and getting help from my colleagues and employees. This is The reason why I want to have a good relationship with my colleagues and employees. The stupid bird flies first, the early bird catches the worm. I did all this through hard work.

This is my one-year work plan. If you have different opinions, please communicate with me in time and I will make serious corrections.