How to write a job description report on hotel promotion

I am too busy to write directly. You can change the following. I've seen it. It should be very simple!

Dear superior leader:

Good afternoon. First of all, I want to introduce myself to you. My name is XX, and I am the sales manager of XX restaurant. Now I will give a report on my work in the past seven months.

I. Performing duties

After taking office on March 4, 2004, due to work needs, leadership trust and self-development needs, I mainly assisted the restaurant manager in the daily internal management of the front hall in the first few months (March, April and May), and was mainly responsible for the marketing of Four Seasons Restaurant in the later months (June, July, August and September). From the front office management to internal and external marketing, from the concert "You in Zuo Lin" to the exciting Asian Cup, from the Asian Cup to the concert in Faye Wong, and then to "Perfect", the stadium held a series of activities, and the Four Seasons Restaurant also set off a business climax with the efforts of the market. Looking back on the work in the past few months, there are mainly the following aspects:

1, pay attention to learning and education, and encourage people to make progress.

Since I took office, I have been responsible for the internal management of Four Seasons Restaurant. Most of the employees I know of Four Seasons restaurants come from different regions such as Hebei, Anhui and Hunan, with great differences in cultural level and comprehensive quality, and low professional level and service awareness. In view of this situation, I listed my shortcomings one by one and conducted comprehensive training and on-site supervision. Correct the wrong management methods, explain the theory and practice the operation. The operation process of eight skills exercises is standardized from the aspects of standard polite expressions, smiling service, professional ethics and food collocation when guests enter the store. Through learning, employees can strengthen service quality and improve service level. When guests enter the store, they can take the initiative to serve warmly and introduce hotel dishes. When guests light cigarettes, the waiter should hand over the ashtray in time. In April, a skill competition was held, and the waiter Li Xiaojuan won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.

Second, pay attention to management and build a system.

In the early stage, there were many problems in the work of Four Seasons Restaurant. The main problem is that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons. Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. Late telephone charges are high. With the telephone booth in Wu Jingli, the telephone is locked after work, and the attendant is not allowed to make local calls, thus putting an end to the phenomenon of making local calls after work.

Third, grasp the communication of internal customers.

Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the feedback information of customers to the kitchen in time. For example, sometimes customers feedback that "Ami fried pork" is not enough, and "boiling fish" is not fragrant enough. Through sincere feedback from customers, plus our serious discussion and revision, we will continuously improve the quality of dishes and satisfy customers.

Four, do a good job in the reception and management of banquet propaganda work.

October is the golden season for wedding banquets. I made a wedding banquet plan and distributed leaflets to visit the surrounding units. At present, five wedding banquets have been held on June 5438+ 10. Guests have always introduced the advantages of Four Seasons Restaurant, communicated with the wedding company by telephone, publicized the hotel scale, and made full preparations for the banquet reception in a planned way.

Five, in-depth market research, close cooperation with the sales department, grasp the market economy.

During the Youli Concert in Zuo Lin, he worked closely with the sales department to undertake the packed lunch for the staff of the organizing committee, and generated a packed lunch record of 10000 yuan. During the Asian Cup, I cooperated with the stall work and internal management supervision for many times. Through the Asian Cup, I felt the team spirit. During the concert in Faye Wong, I communicated with the leaders of the Organizing Committee for many times about the dining of the venue staff and coordinated the dishes, which earned the hotel more than 10,000 yuan for meals. Then he took over the buffet for 280 people at the perfect concert, in which the meal fee was 80-65,438+000 yuan.

Sixth, grasp the team dining.

We contact more than 30 tour groups by telephone and have group meals every Saturday, Sunday and Monday. Travel agencies, travel agencies, international travel agencies, travel agencies, etc. Hosting group meals improves the popularity of restaurants and reduces the cost of kitchens. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job of feedback statistics.

In short, in this ordinary and extraordinary seven months, I feel deeply, but also deeply feel my own shortcomings. At present, the outside market has not been fully opened, so I need to continue my efforts. I will work hard in these aspects:

1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.

2. While doing a good job in this position, we will continue to develop new customer groups.

3. Do a good job in maintaining and communicating with internal customers.

4. Arrange marketing work in a planned way.

5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.

6. Work closely with the hotel sales department to receive catering and reception services.

Thank you very much for your leadership! thank you