What are the job responsibilities of hotel operators?

1, stick to your post, be loyal to your duties, establish the idea of serving the guests wholeheartedly, respond politely, treat the guests equally, be patient and meticulous, and pay attention to efficiency; 2. Transfer every call quickly and accurately according to the workflow to ensure smooth communication, and transfer every call in time when the guests check in and check out, and make records; 3. Respond to the guests' inquiries warmly, politely and quickly, and provide telephone services such as message, wake-up, consultation and transfer for the guests; 4. Be familiar with the area code of major cities and the main telephone numbers in the city; 5. Be familiar with the internal organization of the hotel, the extension number, name and voice of the main person in charge and department manager of the hotel; 6. Consciously abide by the confidentiality system of the hotel and do a good job in safety; 7. Don't disclose the private telephone number of the hotel executives to the outside world; 8. Take care of the equipment in the comprehensive computer room, ensure that the communication equipment is clean and smooth, and maintain its normal work; 9. Operate the switchboard correctly, master the functions, operation steps and precautions of the switchboard, and know how to make full use of the function keys and precautions during operation; 10, study hard to improve the level of foreign language coping, enrich your knowledge, stress pronunciation and intonation, provide quality telephone service for guests, and safeguard the reputation and interests of the hotel; 1 1, implement the handover system, focus on key situations, and ensure the accuracy and continuity of work; 12. Consciously abide by the staff rules and regulations of the hotel, do not use the convenience of work to curry favor with guests, do not talk with guests on the phone about things unrelated to work, do not use the convenience of work to make friends with guests, go to the room, reveal hotel secrets, and violate relevant foreign affairs disciplines; 13, in case of emergency, don't handle it without authorization, report to the superior in time, notify the leaders of relevant departments, and record it in the log book; 14, complete other work arrangements of superior leaders.