What does a hotel customer service representative do?

Through comprehensive services, hotel customer service representatives establish and improve the close psychological connection between customers and companies, and help companies establish safe, reliable and lasting customer relationships.

First, the main work of the hotel customer service representative:

1. Help guests on the executive floor check in and check out.

2. Check and make sure that the rooms reserved for important guests are ready, and all the small gifts have been put into the guest room before the guests arrive.

3. Provide welcome tea service to the guests when they check in, guide them to their rooms and introduce the hotel to them.

4. Promote the restaurants in the hotel and provide reservation service for them.

Welcome and accompany the important guests who arrive, and say goodbye to the guests when they leave the store.

6. Work closely with the front desk staff to ensure the smooth check-in of the guests and provide afternoon tea service for the guests on the executive floor.

7. Read the work log and sign it, pay attention to the final notice on the blackboard and implement it.

8. Report the guest's complaints to the executive floor manager in time.

Second, the main requirements of the hotel customer service representative position are as follows

1, diligent, beautiful and flexible, and can adapt to shift duty.

2. Have the ability to communicate with guests and a good sense of customer service, be able to work under pressure, and master the PMS (Production Management System) and PSB (Photosynthetic Bacteria) departments of the hotel industry.

3. Understand the relevant hotel financial system, and have a good sense of teamwork and obedience.