What is the content of etiquette training for waiters?

The courtesy and etiquette training for waiters includes appearance, speech and behavior, courtesy and etiquette, and professional skills and knowledge. The purpose of the training is to inculcate politeness, etiquette, behavioral norms, and service awareness among service employees.

Have a good mental outlook and establish a good appearance and appearance, so that employees' behavior can better meet the psychological requirements of customers, with the purpose of optimizing service quality and beautifying and enhancing the overall image of the enterprise.

Service quality

Service is work or an economic activity performed by individuals or social organizations for consumers directly or with the help of certain tools, equipment, facilities, media, etc. Is provided to individual consumers or businesses.

An activity and benefit designed to satisfy a specific need of the other party. Its production may or may not be related to material products. It adds value to individuals, goods or services of other economic units, and mainly Use value or utility expressed in the form of activities. Waiter originally refers to a person who provides a certain range of services in a fixed place.

In fact, at the beginning of the summer vacation, he worked as a waiter in a hotel in Lingkun, Dongtou, responsible for ordering and delivering food and cleaning the room. From morning to night, he could earn 100 yuan a day. He had worked as a waiter during the winter vacation last year, so he already had some experience and was very comfortable doing things. But the change came too fast. Due to epidemic prevention and control, he was advised to go home after just one day of work and lost his income.

Every winter and summer vacation in high school, Zijian would take the initiative to find a part-time job to earn himself tuition for the next semester. I remember that as soon as the exams were over before the summer vacation of the first year of high school, the "newbie" sub-key couldn't wait to go to the streets to find a job. Braving the scorching sun, he bravely knocked on the door at each house and asked. That summer, he failed to find a suitable job.