What facilities are needed in the switchboard room of a five-star hotel? And its must-have features? Can you recommend some higher-end brands?

As far as I know, the facilities in the switchboard room of the Sheraton Hotel are mainly office facilities: desks and chairs, telephones, computers, printers, copiers, etc.

Attached is a copy of the job responsibilities of foreign hotel switchboard employees

Job overview:

Provide telephone services and help complete guest requests (guest service)

Responsibilities:

1. Answer all incoming calls politely and friendly, and be responsible for accurate transfer

2. Answer guests' telephone inquiries or transfer calls to Relevant departments

3. Responsible for providing "room dining" services to guests efficiently

4. Responsible for accurately making reservations and connecting long-distance calls to guests

5. Responsible for providing accurate and timely wake-up calls to guests

6. Responsible for checking wake-up service records and taking appropriate measures when no one answers the phone

7. Responsible for correct Page hotel personnel

8. Have a thorough understanding of the hotel's voicemail system and help guests and callers use the system

9. Treat other related tasks as assigned tasks to improve Overall efficiency

10. Report errors promptly

11. Fully understand hotel facilities and business hours, and ensure correct answers to guest questions

12. Understand the daily routine of the hotel Affairs

13. Fully understand emergency handling procedures, such as fire, alarm, evacuation, bombing, intimidation, etc.

14. Keep the work area clean and tidy at all times

15. Cultivate good working relationships between departments

16. Identify VIPs, Starwood preferred customers, regular guests and long-term guests and provide personalized service and assistance in a friendly manner

17. Handle "guest service" quickly and follow up to ensure complete guest satisfaction

18. Complete tasks according to superiors' instructions

19. Provide high-quality customer service

20. Ensure that customer needs and reasonable requests are met

21. Continuously look for opportunities to develop customer service

22. Take appropriate actions to resolve guest complaints

< p>23. Promote the hotel's products and services

24. Maintain a high level of knowledge of products and services to explain and sell services and facilities to guests

25. Adhere to the hotel's safety system , emergency handling regulations and procedures

26. Keep the maintenance work area in a high degree of cleanliness

27. Follow customer service satisfaction standards at work

28 . Comply with the hotel’s work policies and procedures, and abide by the Home’s Business Code of Conduct and the terms in the employee handbook

29. Complete other tasks assigned by your superiors

Professional knowledge and skills:

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1. Sweet voice, appropriate intonation and speaking speed

2. Good English ability and communication skills

3. Applicants who master other foreign languages ??will be given priority

Education:

University

Experience:

Preference will be given to those with relevant work experience

Others Skill requirements:

1. Good and positive work attitude

2. Other language skills

3. Willing to learn and help others