Hotel English interview speaking: What interview questions will newcomers encounter?

1.Q: Please introduce yourself in English. Please introduce yourself in English.

A:Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance.My name is XXX from XXX. I am an honest, responsible and kind person. I graduate from XXX Universityin 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career.If I have the opportunity to get this position, I hope you can see my good working ability.

Finally I wish our hotel be the best in the industry. Thank you!

Good afternoon, sir. It's an honor to see you here and thank you for this opportunity. My name is XXX from XXX. I am an honest, responsible and friendly person. I graduated from XXX University in 2010. My major in college is hotel management. I once had relevant work experience as a waiter at Hilton Hotel. I learned a lot while working with my guests. So I love it and make it my lifelong career. If I have the chance to apply for this job, I hope you can see my good working ability.

Finally, I wish our hotel can be the best in the industry, thank you.

2.Q:How would you handle the problems with difficult or fussy customers?

How would you handle the problems with difficult or fussy customers?

A: This question is almost one of the must-ask questions in hotel English interview questions. Regarding how to deal with picky guests, you can answer like this. Remember these keywords and use these keywords. To organize the answers:

*Respect respect

*Listen listen

*Avoid blame avoid blame

*Empathy empathy, stand Think from the customer's perspective (I will put myself in the customer's shoes, and try to see the situation from his/her perspective)

*Identify the problem Find out the problem

*Resolve the problem Solve the problem

Perhaps you can also give an example of how you have dealt with this problem.

3.Q: If you are hired, how long will you work in our hotel?

If you are hired by us, how long will you work in our hotel?

A:As long as I can keep learning and growing in the hotel, I will stay.

As long as I can keep learning and growing in the hotel, I will stay. .

Of course, the above hotel English interview questions and answers are only for your reference. You can think of better answers to English interview questions on your own.