Work report of the welcome foreman

I came to work in XXX Hotel in October, 2008, and it has been nearly a whole year now.

Looking back suddenly, I was filled with emotion. Over the past year, under the cordial care and training of hotel leaders at all levels, I have grown rapidly, my thoughts have matured day by day, my business level has been continuously improved, and my comprehensive quality has reached a new level. Especially after being appointed as the head waiter of the western restaurant by the hotel in August, I got a better all-round exercise. Responsibility is more important than Mount Tai. Everything has prompted me to constantly learn and master new knowledge, innovate management methods, strengthen communication and coordination with employees and colleagues, conduct self-examination and self-correction of new problems in my work, strive to nip problems and complaints in the bud, and resolutely prevent the situation from escalating. Consciously support and support the principles and decisions of hotels and departments, actively guide employees' thoughts, and implement the relevant instructions of hotel leaders.

Looking back on 2008, I mainly did the following work:

1. Keep learning new knowledge and try to adapt to the new environment. Yuan Jun Huatian Hotel is a gathering place for talents and elites. Faced with all kinds of pressures and challenges, I strive to learn all kinds of knowledge and catch up with others in the spirit of seizing every minute. The main methods are: 1, and humbly ask senior employees and leaders. 2. Find breakthrough points in repetitive work, pay attention to details, study existing problems, and try to figure out the psychology of guests. For example, when Andritz checked into the hotel, after the first service, I used a notebook to record a guest's preferences, including favorite food, drinks, habits, etc., so as to provide targeted services in future services. 3, through professional books and online access to relevant information, understand the cutting-edge knowledge. 4, according to the experience and knowledge, combined with the situation of western restaurants, according to the actual needs of Huaihua guests, adjust the details.

Second, innovative management methods pay attention to employees' psychology. How to manage, give full play to and unite this team has become the most urgent problem for me to take up the grass-roots management position for the first time. The manager's management method is related to the Excellence of the whole team, and also highlights the manager's own ability to control the overall situation and personality charm. I pay attention to the following aspects in my daily management work: 1, trying to break the system and mechanism that is not conducive to team development and business level improvement. 2. Pay attention to the interests and specialties of employees, and try to arrange suitable jobs for employees to achieve the goal of giving full play to their talents. 3. Pay attention to employees' suggestions and opinions on work and adopt reasonable suggestions. 4. Understand the psychological dynamics of employees through chatting at rest, actively guide employees' thoughts and motivate employees to make progress. Analyze a series of problems and contradictions faced by employees to promote the healthy development of body and mind.

Third, strengthen detail service to achieve perfect standards. The truth that details determine success or failure has been fully proved in practice. Some hotel practitioners think that "big things are unconstrained", but on the contrary, the hotel industry is special and requires practitioners to have a good attitude and "three diligence". Therefore, the service personnel must have keen insight, think about what the guests think and do, and let the guests enjoy the value-for-money service with professional standards. However, it is quite difficult to do this. However, we should try our best to do it well. My personal approach in this regard is: 1. By paying attention to the guest's manners, judging the guest's needs and providing personalized service, what we should pay attention to here is the guest's tone, expression and action. 2, careful service, every gesture, smile should strive for perfection, presented to the guests is a beautiful enjoyment. 3. Cultivate employees' attention to details in life and work. In particular, it is good for both public and private to clearly point out and correct the faults that occur in the process of employees' direct service to customers, so that employees can develop good habits. 4, we must strictly establish the concept of "perfection", absolutely can't have the idea of "as far as possible", this is not forcing employees to reach the perfect standard, this is unrealistic, here refers to asking employees to pursue perfection as the goal and make unremitting efforts!

Frankly speaking, I have made some achievements this year, but there are also many shortcomings and deficiencies, such as my lack of strength in the management process, too humanization and so on, which all indicate that my management level needs to be improved. In the next step, I will gradually strengthen the implementation, restrain myself and my employees and colleagues with stricter standards, and constantly improve my cultural knowledge and social common sense.

In 2008, every progress and glory of mine was inseparable from the help of hotel and department leaders and the strong support of my colleagues. Thank you for your cultivation and love, and thank you for your affirmation and concern.

Looking back, I feel that the years are eventful; Looking forward to the future, the cause is inspiring! A new year, a new starting point, with the concern of leaders and colleagues as always, I will make persistent efforts, bravely climb the peak, live up to expectations, and make my own contribution to building Yuan Jun Huatian into an aircraft carrier of the hotel industry in southwest China.