Traditional Culture Encyclopedia - Hotel reservation - Summary of safety work in the first half of the year
Summary of safety work in the first half of the year
Time goes forward step by step on the annual ring, and a period of work has ended. Looking back on our past work, we have gained a lot. Should I write a work summary record? So how is the general work summary written? The following is my summary of security work in the first half of 2022 (generally 5 articles). Welcome to read the collection.
Summary of security work in the first half of the year 1 The security work in shopping malls is mainly about chaos prevention and fire safety. In the first half of the year, our preventive work was well done and no accident occurred. Although the work was hard, it went smoothly. The work in the first half of the year has reassured us, but the work in the second half of the year is even more difficult for us to relax our vigilance. Job responsibilities, reflecting on the past and looking forward to the future, the security work of shopping malls in the first half of the year is summarized as follows.
The first is daily work. Manage vehicles entering and leaving, ensure smooth fire exits, patrol suspicious people in shopping malls, check whether all fire-fighting facilities can be used normally and check whether there is a shortage of fire-fighting equipment. In order to ensure the safety of the shopping mall, we have two shifts: day shift and night shift to avoid dangerous situations. During the first half of the year, no one slacked off, so there were no emergencies in the first half of the year.
Second, the training of security personnel. Our security guards have different educational levels, different comprehensive qualities and different perspectives. In order to avoid conflicts, we organized relevant training at the beginning of the year to enhance the sense of collective honor and unite the players.
In mid-March, the temperature gradually rose, which was suitable for fire safety training. First of all, popularize some basic fire fighting knowledge, and how to evacuate people in case of fire, and the other is to learn the use of fire fighting equipment. The study of theoretical knowledge in training gives us more ways to face all unknown accidents. Although things didn't happen, it's better to be prepared than not to be prepared.
Finally, we have some problems and shortcomings in the past six months. Our working methods are still clumsy, and we can't make full use of resources to improve work efficiency; When investigating potential safety hazards, some team members lack a sense of urgency and often act rashly; Training was only organized at the beginning of the year, and the exercise time only lasted for a while, and then it was gone, which made our work more lazy.
The work in the first half of the year has become a thing of the past, with successes and disappointments, but on the whole, our work has not lived up to the expectations of the leaders, and it has been implemented smoothly and arranged in place. Only in the second half of the year, we can no longer face the work like this. Once taken lightly, irreversible things may happen. Only by taking precautions can the prosperity of shopping malls be unaffected.
In the second half of the year, I will make a new work plan, comprehensively improve the security of the mall, arrange my work more reasonably, publicize the concept of working for the mall, constantly improve the image of security personnel, and make the mall more stable and harmonious.
The summary of safety work in the first half of 20XX is coming to an end, and we will meet the second half of 20XX with confidence. This half year is a half year for the company to improve enterprise safety and service quality, and it is also an ideal half year for the safety management department to implement the indicators of the project department. As we bid farewell to the old year and welcome the new year, we should review our work in the past six months, sum up our experience, find out our shortcomings, foster strengths and avoid weaknesses, and make new achievements in the new six months.
First, quality service, win trust.
By introducing Xinchang brand management, strengthening management standards, strengthening on-site supervision and quality inspection of management personnel, the company gradually improved the image of security posts and windows, and constantly improved its quality service level, which was well received by the park owners and won their trust. Entrusted by the owner, the Property Safety Management Department assisted the company in reception work for hundreds of times, including two NPC delegations, three Publicity Department of the Communist Party of China leaders and six well-known enterprise cooperation meetings. Due to the excellent reception work, the safety management department won the praise of the owners with its excellent service.
Second, give priority to prevention and focus on monitoring.
Under the care and guidance of the company's headquarters, the project department implemented the "six prevention" measures such as fire prevention and theft prevention by formulating various safety plans and other fire prevention plans, and no accidents occurred throughout the year. The project manager will hold a feedback meeting of department managers every day to inform the situation, and ask the Ministry of Security to arrange regular patrols for cadres and employees, strictly prevent and control them, and implement mass prevention, mass inspection and mass treatment with the cooperation of relevant departments to ensure that the park is foolproof.
By reviewing and summarizing the work in the first half of 20XX, the Safety Management Department summarizes the past, looks forward to the future, corrects the deficiencies, and puts forward a new half-year service improvement goal to promote the all-round development of the Safety Management Department in 20XX.
Three, the following work is the focus and direction of the security department in the second half of 20XX.
1, we will always implement the policy of "safety first, prevention first", and the security department will continue to follow up the implementation when the specific implementation of various plans is still not perfect.
2. The management level of security guards and leading institutions needs to be improved: the comprehensive qualities of key personnel such as cultural literacy, professional knowledge and management ability are uneven, and the management norms formulated by the Security Department and the project have not been fully implemented. The Security Department will strengthen education and training in view of the existing problems.
3. Service quality needs to be optimized and improved: from many inspections and customer complaints, it is found that the service quality of security guards in various positions in the security department is high and low horizontally and good and bad vertically. The Security Office will strengthen management to ensure that there are no different service standards between day and night, between peacetime and weekends, and between leaders.
4. The recurring problem is that individual security guards' gfd is untidy, not vivid in manners, not considerate in service and inflexible in handling. These problems have seriously affected the overall service quality. In the second half of 20XX, the Security Department will focus on follow-up and implementation.
Summary of safety work in the first half of the year. In order to obey and serve the interests of the hotel, the hotel security team pays close attention to team infrastructure, pays special attention to education and internal management, establishes and improves various rules and regulations, pays attention to the cultivation of ideological style and work style, strengthens security and fire prevention work, and successfully completes the work plan formulated at the beginning of the year to ensure the internal security and stability of the hotel. The specific work is as follows:
First, improve and enrich the security team and pay close attention to the team infrastructure.
1, establish and enrich the security team. In the early management process of the security department, the unreasonable staffing directly led to the low working mood and high turnover rate of employees. In this grim situation, the security department adjusted the staffing in time, which greatly improved the enthusiasm of employees, greatly reduced the labor intensity on the original basis, well controlled the turnover rate, and gradually formed a good situation with clear posts, clear responsibilities and orderly work, and completed the hotel security work under the condition of serious shortage of personnel.
2. Strengthen skills and physical training. According to the tasks undertaken by the security department and the requirements of the hotel, the recruits were given strict military training. Since the beginning of this year, * * * has organized various skills, physical training and fire fighting training for about 60 class hours. The security team has basically achieved strict police appearance, visible queues, dignified manners and polite hospitality.
Two, establish and improve the system, in strict accordance with the rules and regulations.
1. It is our principle to standardize the construction of the security team with rules and regulations. Since the establishment of the Security Department, based on laws and regulations and taking hotel service standards as the criterion, it has successively established and improved security team management standards, reward and punishment systems, training systems, pre-shift meetings, after-shift meetings, departmental regular meetings, post responsibilities of various personnel, management systems for foreign construction personnel, vehicle safety management systems and various fire safety management systems.
2. Pay close attention to the implementation of the system.
First, sign the "Responsibility Letter for Public Security and Fire Safety" with the principal responsible persons of various departments;
The second is to establish and improve the "fire archives";
Third, clear division of labor, responsibility to people;
Fourth, major activities should be summarized and commented at any time to facilitate improvement.
Third, pay special attention to public security and fire safety, and pay attention to nip in the bud.
The hotel has a large area, many entrances and exits, and complicated management, which directly leads to the heavy task of hotel safety management.
1, pay special attention to the hardware construction of safety work.
First, pay attention to the team members' familiarity and use of the hotel monitoring system;
The second is to strengthen the proposal of "technical defense" and make up for the shortage of "civil air defense". This year, three surveillance cameras were added on the original basis, which filled the gaps in most surveillance blind areas. The original unreasonable surveillance camera was relocated, and the monitoring position of the valuables room was transferred to the fire center.
Third, regularly check the hidden dangers of public security and fire safety in all areas of the hotel and ask for rectification in time;
The fourth is to ensure that the integrity rate of fire-fighting equipment is 100%, and a fire inspection system has been formulated.
2. Organize fire drills to improve the evacuation and escape ability of employees. This year is the most important year for social units to implement the "four capabilities" of fire safety. The Security Department organized various fire drills and actual fire drills for 8 times, which significantly improved the ability of all hotel employees and employees of outsourcing units to put out initial fires and evacuate people. Thanks to the joint efforts of all the staff of the hotel, we have won the titles of "4A-level social unit fire safety certificate", "Hefei advanced unit in fire safety work" and "Baohe advanced unit in fire safety work".
3. Do a good job in security and other work of major events. Since the beginning of this year, the hotel has received four star judges. All the employees in the security department are on duty every time, and some of them insist on working despite illness. Many team members have been working continuously for more than 16 hours, but they have no regrets, fulfilled their duties, successfully completed the security task, and established a good image of hotel security.
4. Organize team members to work in various departments of the hotel for many times. There are about 80 people on duty this year. Team members do not hesitate for the overall interests of the hotel and never care about personal gains and losses.
Fourth, the existing problems and efforts
Although some achievements have been made in the work of the security department in the first half of the year, there are still many problems.
First, there is a phenomenon of tight management and loose management, and some work lacks continuity and systematicness;
Second, communication with public security, fire protection, traffic police, urban management and other departments needs to be strengthened;
Third, the safety precautions in some parts need to be improved and strengthened;
Fourth, the training work is not in place, which leads to poor flexibility of class members and foreman on duty.
These problems should be strengthened in the second half of 20xx, so as to overcome the difficulties and create greater glories for the hotel.
Four and a half years have passed since the security work was summarized in the first half of the year. Looking back on the work in the past six months, under the cordial care of the leaders of the property management company and the management office, the work of our department was completed according to the expected work plan. Among them, the internal security personnel and the central control personnel found more than 50 people 1 person-times in the building, handled emergencies 14, completed the safety inspection of customers' units for 3 1 time, carried out the secondary installation project for 5 1 time, publicized the fire protection for customers 1 time, and coordinated the inspection of fire-fighting equipment of manufacturers.
(1) Internal management:
1. Two foremen are guaranteed in place, and one is promoted to foreman.
2. File management: the second-class files are managed by the customer service department, and the other files of the department are managed by the General Department.
3. Complete the compilation and modification of the normal business management process of the building.
(2) Internal insurance management:
1. Complete the construction of internal insurance structure, recruit foreman in place, implement 3 shifts and 2 shifts, and conduct comprehensive assessment.
2, standardize the internal security team's housekeeping work.
3. Strictly implement the security patrol sign-in system (put the internal security personnel sign-in form in the fire hydrant on each floor).
4. Deploy internal security personnel to cooperate with the company to provide 24-hour uninterrupted care for the gallery on the 25th floor.
5, emergency processing flow chart on the wall.
(3) Fire management:
1. Training work: three induction trainings for new employees in the management office, two trainings for departmental employees on fire protection knowledge, and training for Yifa Semiconductor customers 1.
2. Publicize the knowledge of fire fighting and earthquake to customers 1 time.
3. Fire hydrant facilities inspection 1 time.
4. Hold the fire coordination meeting twice, and inspect the fire fighting equipment 1 time.
5. Five companies have gone through the construction procedures of Erzhuang.
6, fire emergency plan revision, fire emergency command flow chart production on the wall.
7. Emergency treatment: Palm trees on the14th floor spontaneously ignited due to short circuit of colored lights. The third floor underground was damaged by vehicles, causing the sprinkler to enter the water. Because customers in the building smoked in the front room of the escalator, unlit cigarette butts were directly thrown into the dustbin, resulting in 2 cases of smoking in the dustbin. Because customers in the building smoke in the bathroom, unlit cigarette butts are directly put into the wastebasket, which leads to smoking in the wastebasket 1 case.
(4) Yard management:
1. Complete the continuation of the bicycle parking procedures.
2. Hold freight yard management coordination meeting for 3 times and freight yard equipment maintenance coordination meeting 1 time.
3. Standardize the management of the north entrance and exit of motor vehicles in the building, and set up special pedestrian access channels on the east and west sides of the entrance and exit. Station managers will prompt pedestrians entering and leaving the building to take special access channels to prevent people from being hit by car poles.
4. Due to the chaotic management of the parking lot, the management of the parking lot was assisted to replace two resident security guards.
5. Emergency treatment: Three incidents of people being hit by car poles occurred at the north-south vehicle entrance (2 at the north exit and 2 at the south exit 1). The vehicle was too high and hit the basement entrance twice, hitting the south exit pole 1. Foreign insurance players have 1 infighting events.
Shortcomings in work, problems found and measures taken, and experience gained.
1. The image of freight yard managers is poor, and the service quality of on-the-job terms needs to be improved.
2. Internal and external security team members and central controllers are highly mobile and the team is unstable.
3. Lack of systematic training for internal and external insurance personnel.
4. Equipment problems: the parking lot charging system, security monitoring system and fire alarm system have not been repaired for a long time, which affects the normal work of the department.
5. There are few department managers, so it is impossible to implement all-round effective management and training for employees.
Summary of security work in the first half of the year 5 Looking back at the work in the first half of the year, with the support of hotel leaders and the cooperation of various departments, the security department strengthened security management, improved various rules and regulations, strictly implemented the "four capabilities" of fire control, and improved performance management, and did some work that should be done to build Taihang West Building into a humanized, ecological and vibrant civilized hotel. Now we report to our leaders and colleagues.
A, fire control work:
Hotel leaders attach great importance to and support fire control work. Since 20xx, according to the requirements of the fire department, we have readjusted the hotel's "fire organization" and established an electronic file. And according to the requirements of the fire department, improve all kinds of "daily inspection, monthly inspection, quarterly inspection" and other records, all forms are synchronized with the fire center department for future reference. Further clarify the division of responsibilities of fire control work, conscientiously implement the principle of "who is in charge, who is responsible", conscientiously implement all tasks of fire control work to people, check in place, be realistic in responsibility, and finally bear fruit.
Second, public security work:
Last year, the hotel was rated as the best three-star hotel in provinces and cities, and was promoted to an "A-class" public security key unit by the public security department, which further reflected that the superior attached great importance to the public security work of the hotel and touched us greatly.
1. Last year, there were many cases of cheating wedding gifts in hotels. This year, we will continue to follow up this work, give safety tips to each wedding banquet in advance, cooperate with inspections and patrols, and do not give criminals an opportunity. There has been no similar incident this year.
In April this year, there were two incidents in which guests' backpacks were stolen in restaurants on the first and second floors. We attach great importance to new cases. In addition to cooperating with the public security organs to check clues, collect monitoring and sort out data, effective measures should be taken immediately. When wedding banquets, birthday banquets and conference banquets in this hotel are relatively concentrated, special personnel will be sent to patrol the floors with armbands. After strengthening security precautions, no packet loss occurred.
3. After the renovation of the hotel backyard, we strengthened the management of the backyard. Now employees are actively cooperating to show their passes and check their luggage. In addition, they also strengthened the responsibility for backyard security, and made clear regulations on garbage stacking, timely cleaning and sanitation in the backyard, which fundamentally improved the safety management and environment of the backyard personnel passage.
Three. Publicity, education and training:
1. Due to the high mobility of hotel employees, it is difficult to train employees in terms of their own quality requirements, business knowledge, fire protection knowledge, safety concepts and performance objectives. On the premise of coordinating with the personnel department, our department will hold a regular meeting every month 1 for all the staff of the security department, in addition to training the common sense of the hotel, defining the post responsibilities. Use the running time every morning to carry out physical training for security personnel and make clear the main work content of the day. Standardize the work flow and set up a bulletin board, so that each security guard on duty has a basic understanding of traffic flow, wedding banquets, birthday banquets, meetings, etc., so that everyone has a goal in mind and everyone has a responsibility.
2. In the first half of the year, we trained more than 100 new employees, conducted 300 fire-fighting examinations, conducted special fire-fighting training, organized and watched more than 100 fire-fighting audio-visual videos, and randomly selected 350 employees' "four abilities", which enhanced their fire-fighting awareness, recognized the importance of fire-fighting safety work, and learned how to put out initial fires, use fire extinguishers correctly and escape.
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