How should hotel concierge standardize the process of helping guests shop (wine, cigarettes, food, etc.)? )?

This is hard to say. As a hotel, it is best to show the way to the guest when he says he wants to shop, so that he can buy it himself. If the guests insist that we buy cigarettes on their behalf, try to buy cigarettes in a regular cigarette shop and remember to get the receipt. Even if you buy a fake one, you can help him find a business.