How to improve service enthusiasm

1. The Importance of Enthusiasm

Enthusiasm is a warm feeling and a higher form of emotional expression. It is to express heartfelt gratitude to customers and welcome them with warm feelings. In recent years, there has been a saying spread abroad: Doing business is about falling in love, and the most important thing is love... Isn't this the same for our Hydra customers? Guests not only need us to provide Hubei local specialties that are complete in color, aroma, taste and shape, but also need to bring them warm, warm and considerate services. It not only requires taste stimulation, but also spiritual pleasure and satisfaction. And these are impossible to achieve without enthusiasm and gratitude from the heart.

1． Enthusiasm is the catalyst for the relationship between customers and the hotel

Whether they are new customers or old customers, when they come, they hope to feel the enthusiastic service and see bright smiles, so that they can enjoy the meal while dining. The process was like taking a breath of spring breeze. Enthusiasm allows customers to feel our gratitude and sincere welcome for their arrival, so as to eliminate the guest's sense of strangeness and alienation, increase the guest's sense of trust, and thus create a sense of trust in us. Then they develop feelings for our hotel, become our regular guests, and become our repeat customers. And the waiter is the catalyst for this feeling. How many guests have refused to sit at the table because of the enthusiasm of one of our service staff!

2. Establish a good image of Hydraulic Eagle

Employees are the windows of Hydraulic Eagle. Customers understand Hydraulic Eagle through employees and feel the corporate culture of Hydraulic Eagle. Enthusiasm is reflected in every aspect and every detail of employees' daily work. Full of energy, enthusiasm and initiative, quick movements and sincere smiles at work are all manifestations of enthusiasm. Let the guests feel that they are not only here to consume, but also our relatives, friends and teachers. This will spread a good reputation for the Nine-headed Eagle and spread the good image of the Nine-headed Eagle.

2. How to improve the enthusiasm of employees

If your so-called enthusiasm does not come from the heart, but is forced by the pressure of store regulations, then your politeness to guests will Greeting guests with a smile will not make the guests feel sincere and will not be accepted by the guests. Enthusiasm is an advanced form of emotion. Enthusiastic service first requires waiters to have a positive understanding of their profession and a deep understanding of the customer's psychology. At the same time, they must have a loving and grateful heart in order to have a heartfelt feeling. Serve customers with enthusiasm. Everyone knows the importance of enthusiasm in hotel management. So as front office managers, how do we create such a passionate and energetic store image?

1. Strengthen ideological education

Educate employees to love the Nine-headed Eagle, love our hotel, love their jobs, and cultivate employees' collective sense of honor.

2. Strengthen training work

From theory to practice, from work experience to reference books, take enthusiastic service as the focus of training work, persevere and persevere, and regard enthusiasm as a Make your passion a part of your life.

3. Create a relaxed and pleasant atmosphere