How to be an excellent food and beverage director

First, the hotel's basic requirements for the general manager

The general manager of a hotel mainly performs management functions, which requires him to be quite familiar with the hotel business, be able to use the functions of hotel management freely, and have his own unique set of methods in management.

(1) professional knowledge

The general manager of the hotel should have a deep understanding of the contents and operation rules of various hotel businesses. In order to determine the standards of hotel business and lead various businesses, the general manager of the hotel must be very familiar with and proficient in the service regulations, environmental layout, style and hotel image of the hotel business. In short, the hotel general manager should be professional and have professional knowledge.

Hotel is a comprehensive entity composed of rooms, restaurants, leisure and entertainment departments. Having these professional knowledge is a foundation for becoming the general manager of the hotel. Don't be superficial and have little knowledge.

In the actual hotel management, hotels involve a wide range of knowledge. As a general manager of a hotel, he should be proficient not only in hotel professional knowledge, but also in general management knowledge, hotel management knowledge, hotel management, marketing, hotel accounting and financial management, public relations, equipment engineering management, human resource management and development, nutrition and health management, etc. Familiar with legal and tax knowledge.

(2) Hotel work experience

As the saying goes, "there is specialization in the industry", and having rich professional knowledge is the basis of becoming a hotel general manager, so having rich hotel experience is the premise of becoming an excellent hotel general manager. The gap between theory and practice exists objectively. Theory guides practice, and the result of practice correcting theory is experience. Rich professional knowledge can guide the development of hotel work, rich hotel experience can make the general manager do things right, and some problems can be eliminated in the bud with experience.

(3) Clear responsibilities

The general manager of the hotel is directly responsible for the efficient operation of the hotel management system and the correctness of various management decisions, and needs to clearly define his job responsibilities effectively and in a planned way. One of the reasons why many hotels are getting worse and worse is that the general manager is not clear about his post responsibilities, and the hotel work is in a disorderly, unplanned and unplanned state.

Second, the hotel's quality requirements for the general manager

The general manager of the hotel is under great pressure. There are leaders at the top, cadres at the middle and employees at the bottom; Worrying about hotel accidents at any time, worrying about people's instability, worrying about market changes, worrying about the shortage of tourists, worrying about improper reception offending leaders and guests, and worrying about … sometimes it's really "tasteless food, sleepless nights". Faced with such pressure, without good psychological quality and good psychological endurance, the general manager will be crushed. As a general manager of a hotel, you should not only have a cheerful and enthusiastic personality and a stable mood, but also have a modest and prudent attitude. Only in this way can we have a general demeanor of blocking the enemy by means.