What is the golden key service?

Golden key service is to provide entrusted agency service for guests, help them solve various needs, and personalize and maximize services.

The full name of Golden Key is International Golden Key, which originated in Paris, France. Since 1929, it is the only networked, personalized, professional and international brand service organization with a history of 80 years in the world.

Golden Key is an international service brand with advanced service concepts and standards. Is an expert in service and an example of service; It is also a service network.

The slogan of "golden key" is: "benefit others first, then benefit yourself; Extreme concern, satisfaction and surprise. Find the joy of life in the surprise of the guests. " For Chinese and foreign business tourists, "Golden Key" is the general agent of comprehensive services inside and outside the hotel, a person who can be trusted during the journey, a loyal friend full of friendship, a person who solves troubles and an expert in personalized service.

"Golden Key" has a wide range of services: providing guests with the latest popular information, current affairs information and information about holding various activities in the city, and buying tickets for opera houses or football matches for guests;

Make plans for group meetings to meet the individual needs of guests, including arranging formal dinners; Design itineraries for some big companies; Take care of the guest's children; You can even send goldfish for guests to friends on the other side of the world.

In some big cities in China, the "Golden Key" agency service is often set up in the hotel lobby. In addition to managing and coordinating the work of porters and doormen, they are also responsible for other concierge services.

Extended data:

The meaning of the golden key

The golden key is the "heart" and "soul" of a good hotel, and its goal is to pursue the ultimate and give guests satisfaction and surprise. Golden key service has become a world-famous brand, which is the culture and art of hotel service. The golden key represents the highest level of hotel service and reflects the overall direction, which can be said to be the most dazzling diamond in the service crown.

The modern market competition of hotels is from the initial price dispute to the higher quality dispute, and finally to the cultural dispute. Hotel culture is the fusion of European traditional culture, American institutional culture and Asian humanistic culture. The golden key is the best way and the best embodiment of this combination.

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