How is the front desk work in the hotel?

Hotel front desk and sales are recognized as the cradle of high-level management in the industry, and many general managers and CEOs come from these two departments. Because you can get in touch with all kinds of guests at the front desk, and you can also get in touch with all departments of the hotel.

It can quickly help you have a comprehensive and practical understanding of the overall operation of the hotel. If you plan to develop in the hotel industry for a long time, you can start from the front desk.

The main working ability of the front desk, if you want to be an experienced front desk, you can deliberately exercise the following three aspects:

1, sales team

Hotel sales season, compare the unit price. In the off-season of sales, compare the room opened at the end of the month with the total performance completed.

Step 2 Use power

Daily services need to be standardized and simplified. When guests have additional needs, they can provide different solutions to meet their needs.

3. Learning ability

Learn management knowledge and foreign language ability horizontally, and improve your industry knowledge, knowledge and vision vertically.

The front desk of the top hotel can only serve the guests well and surpass the sales performance if it knows more about human nature, especially the target customer group of the hotel.

Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on duty and must not leave the post, the number of posts shall not be less than 2.

Most enterprises usually provide regular internal adjustment according to the mobility of personnel.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.