Top ten professional qualities of first-class employees [2]

Top ten professional qualities of first-class employees [2]

(3) Initiative: Never ask me to do what I want to do.

We divide employees into five categories:

First, spontaneous employees;

Second, employees who can be put in place after making requests;

Third, discount employees.

Fourth, employees who muddle along.

Fifth,? Rotten apples? Employees.

There is no doubt that the first type of employees are the most popular and developed employees in any unit. To be such a first-class employee, you must complete? Never ask me to do what I have to do? I understand that I am not only an employee of the unit, but also my own master and the master of the post. What is this? Should I do it? ? Let's look at a story that happened in the world-famous hotel ritz? The story of Carlton Hotel: A bellboy received a phone call. It turned out that a guest who had just left left one of his papers in the hotel. At nine o'clock the next day, guests need this material when they appear in court. He can't pick up or send someone to the airport, because the guests will board the plane from Washington to new york in half an hour.

Listening to the anxious voice of the guests on the phone, the bellboy made up his mind to deliver the materials to the guests before the court session, so he bought a plane ticket at his own expense and flew to new york on the last flight that night! It is not easy to make such a decision, because he knows that the hotel can't pay his travel expenses, and he may be fired for going to new york alone during working hours. But he thinks it's part of his job to help the guests, even though the employee code doesn't clearly stipulate that the bellboy should do this.

When the guests received the documents at the gate of the court, their feelings and gratitude could not be expressed in words. When the waiter returned to the hotel in fear and trembling, what he didn't expect was that he received the most grand reception: the general manager and managers of various departments lined up at the door. Originally, the guests called the hotel to thank them, saying that it was really difficult to get an employee with active service consciousness like a bellboy, and that they would definitely stay in hotel ritz with such excellent employees when they went to Washington in the future? At the Carlton Hotel. This incident was later known by a reporter in The New York Times, so he wrote a very touching report. At that time, everyone knew Liz? Carlton Hotel has such a proactive employee who actively helps and serves the guests. Liz, who is famous for this? Carlton Hotel has specially carried out activities to learn from this ordinary employee.

The pioneering spirit of porters is worth learning from every professional. Only when you truly regard yourself as the master of your post, can you do everything automatically and spontaneously, and even take the initiative to do it yourself. If we can do this, why worry about no great development and no new opportunities?

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