Traditional Culture Encyclopedia - Hotel reservation - I would like to ask what exactly does a hotel accountant do?
I would like to ask what exactly does a hotel accountant do?
The establishment, staffing, affiliation and job scope of the tourist hotel operating income accounting agency are subject to the construction scale, business volume, management requirements and other factors of the tourist hotel. Different conditions are established. Different operating income accounting agencies.
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The operating income accounting organization of small tourist hotels is usually managed by the front office department. This approach is to adapt to the characteristics of tourist hotels. A small tourist hotel with 100 guest rooms has small service items and the volume of accounting and checkout business is not enough to separate it separately. The work of the front desk waiter generally does not have a very detailed division of labor. Responsible for reception, enquiries, booking rooms, accounting, checkout, exchange, auditing and other tasks. That is to say, all guest account work, from setting up bills, transmitting consumption information, to accounting, checkout, etc., are all handled by the service desk attendant, so that information can be transmitted quickly and problems that arise can be solved in time. At the same time, because small tourist hotels have few business outlets and the business volume of the business outlets is also small, they generally do not have full-time cashiers, who are replaced by foremen at the business outlets. The operating income accounting agency of large and medium-sized tourist hotels is generally managed by the financial department. Since large and medium-sized tourist hotels have many service items, a large workload, many sources of operating income, and a wide scope of management, the staff at the general service desk need to Detailed division of labor, there should be specialized personnel responsible for accounting, checkout and other tasks, and a series of collection tasks such as accounting and checkout will be assigned to the financial department. This can ensure that guest consumption information is delivered in a timely and accurate manner. Do accounting and settlement. Some tourist hotels also adopt the method of separate management of administration and business, that is, the administrative management of operating income accounting belongs to each business department. For example, the front office department is responsible for the inspection and management of the appearance, attendance, organizational discipline, etc. of the checkout personnel in the front office. . Business management belongs to the finance department, which is responsible for the formulation of accounting, checkout, account and other work procedures at the front office checkout, review and verification of work content, and business training and assessment of payment personnel. This ensures that uniform standards are maintained throughout the entire service process from guest check-in to check-out. In large and medium-sized tourist hotels, the operating income accounting organization is generally divided into the following functional departments: 1. Front office cashier - handles front office collection business. Kun, the cashier in the front office of some tourist hotels, is also responsible for valuables safe deposit box services. 2. The front office bookkeeper--responsible for registering guest accounts. Expenses incurred by the guest for food, beverages, room service, etc. are debited to the guest account; prepayments, hotel expenses and discounts paid by the guest are credited to the guest account. 3. Night audit - working late at night, continue to register all debits and credits that have not been registered by the front office bookkeeper, and record the day's room fee into each guest's account, and settle each guest's account. The balance of the account shall be submitted for review to see whether the records of each account on the day are correct and consistent with the attachments, whether the reports of each business point are correct, and business reports shall be prepared. Cashiers at each business point: Responsible for handling all collection business for restaurants and other services in the hotel. The operating income accounting agency has close business contacts with various business departments within the tourism industry. This business relationship is mainly reflected in the customer service. Various operating income generated during the entire service process. The complete customer service process refers to the entire service process from the guest's first contact with the tourist hotel to the checkout and smell of the hotel. The business work of the tourist hotel business department is centered around the various stages of the guest's consumption of the hotel's "products" during the entire customer service process. In addition to providing services to guests, the business department is also responsible for recording the original vouchers for guest consumption, and is responsible for forwarding the information to the labor income accounting agency. If a cashier is set up at a business point, the service staff of the business department must create an original voucher and pass it to the front office checkout for entry. Business departments without collection personnel are also required to submit daily business income statistics reports to the business audit department. The business department has the responsibility to quickly verify the payment and transmit the information in a timely manner to prevent bills from being sent or missed, causing losses.
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