Hotel English thesis

How to do a good job in hotel English training

Abstract: English training in hotel industry also plays an important role in shaping learning organizations, cultivating and enhancing the competitiveness of enterprises and ensuring the sustainable development of organizations.

On the premise of demand analysis, hotel English training should formulate a set of quality-based English training assessment content for each position. English training should be linked to performance management.

Training should be combined with incentive mechanism, and English training methods should emphasize specialization, diversification and innovation. English training enables employees to continuously strengthen their service awareness and improve their service skills and skills.

Master communication skills and meet the needs of guests by constantly improving their professional quality and work performance.

[Keywords:] demand analysis, performance appraisal, innovation and effectiveness of incentive mechanism

The competition in the hotel industry is becoming more and more fierce. With the increase of foreign guests' occupancy rate, wine

Oral English is becoming more and more important in store service, so it is very important to do English training well.

Yes The purpose of English training is to change employees' knowledge, skills and attitudes.

Change, followed by whether this learning result will be transferred to the work situation to make work performance.

Improvement, the ultimate goal is organizational efficiency. English training for hotel industry

In shaping a learning organization, we should cultivate and strengthen the competitiveness of enterprises and ensure the sustainability of the organization.

It also plays an important role in the development process.

I. Implementation of English Training

The implementation of English training includes four stages: English training demand analysis and English training.

Make plans and plans, implement English training and evaluate the effect of English training. English training

The effectiveness of the system emphasizes the need to ensure the purpose of English training subjects and English training objects.

Consistent, the design and implementation of English training should conform to the characteristics of English training objects,

The principle of learning is to stimulate motivation and mobilize participation. Finally, test an English training program.

By comparing the expected goal of English training with the expected goal after English training, we can get success or failure.

As a result, when the latter is equal to or greater than the former, English training programs are available.

Effective, otherwise, English training is inefficient or ineffective.

Effective English training should be based on the hotel development strategy.

It may not be possible to solve the problem immediately, but effective and continuous English training is necessary to serve.

The effectiveness of service quality, work efficiency and management ability is the promotion of enterprise competitiveness.

As Heim (Hiam, 1992) pointed out: English training is to improve service quality.

The most important aspect in this process is the foundation of the success of total quality management. How to do well

How is the English training in the hotel?

1. Analyze the needs of multi-level English training and define the tasks. Hotel starts

Before English training, we should analyze the needs of English training to ensure the purpose of English training.

Standards and English training results are consistent with each other. Hotel English Training Department or English Training Committee

Trust institutions need to carry out from three aspects: organizational requirements, work task requirements and personal requirements.

Careful analysis and research to ensure that the hotel management fully considers when making English training plans.

The actual situation, the manager's intentions, problems, job requirements and

Participants' personal basic information, knowledge and skills and their English training.

Cognitive concept training and other factors. Through the comprehensive and systematic identification and classification of each element

Analyze and determine whether English training is needed, who needs English training and what kind of English is needed.

Training. The analysis of English training needs determines whether the goal of English training is determined as much as possible.

Be accurate and specific, avoid blindness and reduce unnecessary English training expenses.

Consumption. It is especially important for those entrusted English training institutions or invited English trainers.

Hotel English training should be conducted through materials, interviews, surveys, seminars and other forms.

After careful understanding, plan English training courses and English training outlines.

2. Linking English training with performance appraisal to enhance employees' learning urgency. English

The purpose of training is to enable employees to create more valuable work performance for enterprises. To understand

Participants' mastery of the knowledge, skills and attitudes learned in English training,

And whether it is applied to practical work and whether it achieves the purpose of English training.

It is necessary to establish an evaluation system of English training effect. Realize the transformation of English training results

The achievements of English training should be maintained, and the English training of hotels should emphasize follow-up and cooperation.

Combination of management functions. The support of managers and the improvement and implementation of the management system are successful.

The fundamental guarantee of fruit transformation. Therefore, hotels must evaluate the effect and performance of English training.

Estimate the contact. Through some specific evaluation methods, such as: dynamic evaluation method, collective

Quantitative analysis was made by discussion and questionnaire evaluation, and the job performance after training was compared with English.

Compare the language training goal with the pre-training state. For example, is the failure rate of employees lower?

Healthy? Has the attendance rate improved? Whether the work efficiency is improved, etc.

3. Combine English training with incentive mechanism to arouse learning enthusiasm. Hotel English

Language training is not only related to performance evaluation, it should eventually become an effective way to establish and improve.

Behavioral motivation. Therefore, the hotel should establish a set of English training and performance appraisal system, salary.

Incentive mechanism is linked to reward and punishment system and promotion system. This mechanism can also be effectively changed.

The mentality of employees' passive learning. For example, some hotels are interested in taking part in foreign language learning and reaching a certain level.

Level (level) employees are given foreign language allowance, which greatly mobilizes their enthusiasm for learning.

4. Strengthen the professionalism, diversity and innovation of English training methods to improve learning.

Effectiveness. English training methods directly affect the learning process and the English training of employees.

Mastering the training content is the internal factor that determines the effect of English training. English training in hotel industry

Training is mostly technical and operational English training, and hotels should pay attention to internal English trainers.

Improve English training skills and master the "four-step method" commonly used in international hotel English training;

I'll tell you and show you. Follow me.

(Come with me) and "Check you out". Modern English training emphasizes passing more.

This way stimulates people's visual, auditory, oral and other sensory organs and heart and brain activities, so that English

Trainers improve the sensitivity and positive state of information acceptance. Therefore, hotels should pay attention to exploration.

Seek and apply new technologies in English training, such as multimedia technology, computer software,

Network, etc. It is helpful to solve the problems caused by the time conflict between work and English training.

In addition, English training should be changed from a simple knowledge-based course to an interactive, discussion and emotional course.

The direction of combining environmental type with simulation type. Symbol of diversified English training mode

Combining the characteristics of on-the-job and adults can mobilize the participation of English students and give full play to their roles.

Students' enthusiasm, autonomy and creativity can also make learning a pleasant experience.

Two. conclusion

Hotel English training should formulate a set of quality-based English training for each position.

Training assessment content. Give everyone English training. Do not do English training, do not work, and fail the examination.

Ge is off duty. Conduct English training in time after quality problems, and do a good job in improvement process.

Enter English training. English training enables employees to continuously strengthen their service awareness and improve their service skills.

The ability to master communication skills is satisfied by constantly improving professional quality and work performance.

The needs of the guests. So as to improve the competitiveness of hotels and realize sustainable development.

References:

[1] American certified hotel senior trainer certification guidance course

[2] Robert H. Woods, Ph.D., CHRE· Judy Z. King QUAL Management Company.

China Tourism Publishing House 2003. 1.

[3] Gu Huimin: Management Essentials of World Famous Hotel Groups Liaoning Science and Technology Publishing House

200 1. 1