How to improve the execution ability of front-line employees in production enterprises

The execution plan was submitted three days late, but when the leader received the plan, he did not praise him but talked with him for two hours.

My boss said my execution ability is too low.

The company is like a running machine, and every employee is a part of the machine. If a part is not running normally, the running speed of the entire machine will be affected or even stopped.

That is, every employee executes meticulously in every aspect.

The level of employee execution directly affects the survival of the company. Michael Dell, President of Dell, once said: The success of a company.

Whether it is an intellectual-intensive enterprise or a labor-intensive enterprise, the efficient execution of employees will promote the development of the company, and vice versa will hinder it.

But it seems that everything is not "unsolvable". Wu Hai, who started his business in 1997, has served as vice president of Ctrip and e-Long. Wu Hai, the founder of Orange Hotel, has the same confusion.

We have developed our own experience on how to improve employees’ execution capabilities.

From a certain perspective, employees' efficient execution has a great relationship with the leader's strong style.

It does not rely solely on the punishment mechanism. The so-called strength does not mean treating employees harshly every day.

It is about the leader’s sufficient understanding of every job in the company.

Since Wu Hai started to take charge of management, no one has dared to try to muddle through at regular meetings.

I remember everything I said very clearly. In fact, the leaders of every company are the same. If they don’t say it, it’s not because they forgot. If any employee feels that the boss has forgotten and is lucky, then Be careful because after two or three times, you can characterize the employee.

Also, I am very sensitive to performance figures and can quickly analyze where there are problems. Faced with such a leader, how dare I hide anything in my report? Strength cannot solve everything, however.

It still needs to be supplemented by corresponding management methods.

Employees are not machines. We cannot require employees to work with 100% passion every day. We can only emphasize the company's own characteristic culture in the process of instilling corporate culture, and slowly let employees accept this concept. : Efficient execution is beneficial to both corporate development and personal development. The company's various incentive mechanisms and training allow employees to turn efficient execution into a habit.

Although the method of 'mobile red flag selection' sounds a bit 'pediatric', it is very effective in cultivating execution ability.

So the theory of ‘face theory’ is established.

With a large number of employees, don’t you care about face? Everyone loves face.

Wu Hai was a little proud when he said this.

Orange Hotel has more than a dozen stores across the country.

It is simply impossible to experience it yourself.

Although the hotel will have some standardized processes, such as in-room and guest room service, Wu Hai cannot control his emotions for front-line service staff. How to make employees invest energy in the work process and improve efficiency? Wu Hai came up with the "mobile red flag selection" method. This method sounds a bit "pediatric", but employees who do not get the mobile red flag in the competition will indeed feel a bit "shameful", so working hard to win the red flag is naturally a must. , with such an idea, how can execution be inefficient? Therefore, in Wu Hai's view, the theory of "face theory" is not only established, but also effective.

The receptionist smiled sweetly.

The mobile red flag "Best Front Desk" hanging on one side, the front desk of the Orange Hotel Wangjing Branch.

It looks the same as the mobile red flag of the outstanding class in school.

In Orange Hotel, there is a quality inspection team that makes frequent surprise inspections and goes to each store to check the scores. From the guest rooms to the front desk, many detailed scoring items are used to score the stores based on reviews and opinions from Ctrip.com

Said in a low voice: Every time at the regular meeting to select the best front desk and the best guest room, Wu Hai pointed at the mobile red flag.

The store managers of each store were anxious and 'fighting'. Very interesting.

To put it bluntly, it is because it loses face because of the mobile red flag, but this is exactly the desired effect.

As a result, you will work harder, and the hotel's guest rooms and front desk will improve their work efficiency.

This sense of competition gives employees a sufficient sense of honor at work.

Striving for honor for the team is a job that everyone must do, and naturally they will not be lazy.

On the other hand, work that involves passion will naturally be more efficient, especially for already standardized work like hotels.

To allow employees to interact with guests in the first place and improve employees' execution capabilities cannot rely solely on certain measures of the company.

It is also a good way to let employees know whether their work is meaningful and whether it can be recognized by others.

The level of execution is very important to the guest's feelings, which is to let employees know the guest's evaluation at the first time and supervise his execution efficiency.