Traditional Culture Encyclopedia - Hotel reservation - Conference reception mode
Conference reception mode
Conference reception mode (1) First, preparation before the conference
1, organize the meeting team, and define the job responsibilities. Large-scale meetings also need to make detailed meeting work plans.
2. Send a meeting notice. Including the name, content, duration, time and place of the meeting and the scope of participants.
3. Print the meeting schedule, arrange the meeting procedures, and formulate matters needing attention.
4, large meetings should be grouped and put forward the convener of the group, the discussion place.
5. Print meeting vouchers for large-scale meetings. Such as time cards, time cards, work permits, invitations, etc.
6. The venue layout and venue layout should fully reflect the meeting atmosphere.
(1) Hang the emblem, emblem and flag board.
(2) Set up the rostrum, implement the leadership of the rostrum, arrange seats, set up the speaking seats, visiting seats and microphones to ensure the sound effect.
(3) Determine the layout of the conference table, clearly divide the sub-conference area and define the participants.
(4) Ensure that the lighting, ventilation, recording, video recording and air conditioning equipment are complete and effective.
(5) Place suitable flowers.
7. Post-service. Large-scale meetings should make detailed arrangements for accommodation, car use, medical care, culture and entertainment, security, etc.
8. Make preparations for speaking, voting, awarding prizes and taking photos at the meeting.
9, check the preparations for the meeting or report to the leadership.
Second, the conference organization and service work
1, the meeting staff arrived at the meeting place 1 hour in advance, and repeatedly checked the preparation of the meeting place.
2, do a good job of meeting sign-in, material distribution.
3. Check whether the leaders and spokespersons of the rostrum are here.
4. According to the predetermined plan, organize the participants to sit from front to back.
5. Maintain good order at the meeting place. 5 minutes before the start of the meeting, close the door of the meeting place, the participants will be seated, and irrelevant personnel will leave; Turn off your cell phone during the meeting. Generally, it is not allowed to find someone, and irrelevant personnel are not allowed to enter the venue.
6. Take minutes of the meeting and write a brief.
7. organize photos.
8. Book cars, boats and air tickets for the participants.
Third, the aftermath of the meeting.
1, after the meeting, check the venue and bring back the remaining materials, seats, etc.
2. Organize station delivery. According to the departure time of the participants, arrange vehicles, pick up and drop off personnel at the station, etc. In advance.
3. Do a good job in repaying, collecting and archiving meeting documents.
4. Do a good job of meeting report.
Conference reception mode (II) I. Reception time
20xx year x month x day -x month x day
Second, the reception place
Pick-up place: xx
Hotel: xxx
Meeting place: xx Hotel Conference Hall
Third, the reception object
Guests and others and their accompanying personnel.
Four. Responsible for the reception of personnel
General manager: reception desk
Inter-departmental reception group: relevant leaders, secretaries, administrative, publicity and security groups.
Verb (abbreviation of verb) reception preparation
1. Send invitations, invite guests and coordinate the time. 2. Arrange accommodation and booking in advance. 3. Arrange welcome vehicles.
4. Welcome guests (20 minutes before the guests arrive, the relevant personnel should do a good job of welcoming guests) 5. The relevant reception staff is responsible for the relevant reception work.
Sixth, airport reception
1. The receptionist is located in the arrival hall on the first floor of the airport. According to the flight arrival of the guests, hold the sign of "Warmly Welcome XX VIPs", wait at the elevator entrance on the first floor, and be responsible for receiving the guests and guiding them to the reception desk (the size of the check-in desk is 1.8×0.5×0.75). The reception team took the guests out of the car like this.
2. Put simple welcome placards (below 80× 180cm in Yi Labao) at the exit of the covered bridge, the elevator entrance on the second floor of the terminal building and the reception.
3. The service section shall handle it according to the normal VIP reception procedure.
4. Important leaders and other special guests shall be requested by the Youth League Committee, and the Youth League Committee of the airport shall be responsible for handling passes for relevant receptionists and arranging relevant personnel to help meet them at the exit of the covered bridge.
Hardware description: 2 PCs in Yi Labao (including 1 2m), reception cards and tables, several pens and welcome cards, 10?
Seven, hotel accommodation.
1. Determine the check-in time of the guests, inform the hotel receptionist in advance to make relevant preparations, and determine the room accommodation arrangements.
2. When the guests arrive at the hotel, all members of the lobby reception team wait in the hotel lobby, and the camera team arranges camera shooting.
3. After entering the hotel, check into the pre-arranged room under the guidance of the receptionist.
If you have a rest after dinner, you need to arrange personnel to lead the guests back to their rooms. After dinner, arrange room service staff to rest in the room and ask if there is a need for wake-up call.
Eight, dining (breakfast, lunch, dinner)
1. The receptionist will guide the guests to eat in the hotel. Related services are provided by room service staff.
2. Arrange the room service staff to rest in the room after dinner and ask if there is a need for wake-up service.
Nine. Preparations before the meeting
1. Select the conference hall. Determine the size of the conference hall according to the number of participants.
2. The venue layout. According to the content of the meeting, hang banners at the venue. Welcome and celebration slogans are posted at the door. Easy bonsai and potted flowers can be properly placed in the venue; In order to make the venue more solemn, the national flag party flag or the national emblem can be hung on the rostrum. Paper, pens, fruits and drinks should be placed on the desktop, scrubbed clean and placed beautifully and evenly.
3. Reception etiquette before the meeting. Prepare etiquette personnel in advance and do a good job in reception.
4. Check before the meeting. Check whether there are videos, documents, banners, etc. in advance. I'm ready.
X. Meeting reception
1. Welcome speech (electronic screen) will be broadcast 15 minutes in advance, "Warmly welcome XX VIPs to our company for inspection and guidance".
2. Layout and layout of venues
1) Clean up the venue 30 minutes in advance, keep it clean and orderly, and keep the air fresh.
2) Place the articles in the site. If you need to put fruits and drinks on the table, scrub them clean and put them neatly and beautifully. Cigarettes can be handed over to the person with the highest escort level for distribution, debugging projectors, stereos and other equipment, and displaying relevant materials.
3. Contact the accompanying staff and the narrator. According to the purpose and needs of the customer's inspection, determine the accompanying personnel and inform the preparation matters in time so as to communicate smoothly: 1 Remind the relevant personnel again before the talks begin. 4. Lead the guests to the conference hall and be introduced to the meeting place according to the etiquette.
XI。 discuss
1. enterprise presentation (group, industry propaganda film, enterprise introduction PPT) 2. Technical exchange (PPT presentation and technical personnel interaction)
3. Conference services (tea is added every 20-30 minutes or as appropriate) 4. Take photos (according to the importance, take photos and keep files) 5. Take photos (according to the importance, take photos and file them).
Twelve. Post-meeting service preparation
Get ready for after-meeting service. Arrange venues, chairs, etc. Prepare for photography with the photographer in advance. After the meeting, before the end of the meeting, the car will be arranged properly.
Thirteen. After-meeting service
After the meeting, the receptionist is responsible for sending the leading guests back to the hotel after the photographer completes the photography work.
Reception Mode of the Conference (III) I. Before the Conference
1. Consult with the conference organizer to find out the conference requirements and required services.
2. Provide air tickets, tickets, hotels, venues, transportation and other information. Meeting needs, and make a complete meeting plan for the meeting party.
3. Assign a special person to assist customers to inspect the food, accommodation, venue, tourism, entertainment and other related aspects of the venue.
4. Determine the plan, sign the contract, and pay the deposit in advance.
Second, during the meeting
1. Conference reception: Special personnel are responsible for the etiquette, airport pick-up and public relations services at airports and stations. Welcome AM, welcome board, sign-in desk, signs, etc. shall be placed in hotels and conference rooms in advance.
2. Pre-meeting preparation: Prepare meeting materials, meeting supplies, meeting speeches and other meeting-related items needed for the meeting.
3. Meeting place: A special person will go to the meeting room to check banners, lights, stereos, tea, etc.
4. Meeting accommodation: confirm the floor and room number of the room and ask if there are any special requirements.
5. Conference catering: meal time, meal standard and special guest (Muslim) confirmation.
6. Conference tour: confirm whether the itinerary of the tour route, car use and tour guide add scenic spots.
7. Conference entertainment: confirmation of entertainment consumption form, consumption standard and entertainment location.
8. Conference services: Take photos with delegates and provide secretarial services and related services for delegates.
Third, after the meeting
1, checkout: provide detailed expense details and explanations during the meeting, and assign special personnel to check and settle accounts with customers.
2. Information: Collect information after the meeting and make the meeting address book or roster according to the customer's requirements.
3. Group photo: During the meeting, participants will take a group photo and print it out to each participant as a souvenir before the meeting ends.
Model meeting reception plan (IV) In order to ensure the smooth progress of various meeting reception work, the meeting plan is formulated as follows:
I. Theme of the meeting
Need to decide or solve
Second, the meeting time.
20xx x month x day to 20xx month x day
Three. meeting place
Xxx-xxx-x hotel.
Fourth, the environmental layout.
(1) Off-site area layout
Surrounding environment of the hotel: light pole chess screen, LED publicity screen, light box screen, floating in the air.
(II) Layout of main areas of venues
1, banners, pick-up cards and flowers related to airports and railway stations.
2. The hotel (hotel lobby, check-in room, conference room and dining room) will be decorated with theme paintings, water signs, guiding signs, table labels, flower arrangements and banners.
Verb (abbreviation of verb) meeting content
The first meeting
(1) Meeting time: 20xx years x months x days x days.
(II) Venue: to be determined (conference hall for 200 people)
(iii) Content of the meeting: to be determined
(4) Meeting layout: 1) Desk layout: table-surrounding or table-style layout.
2) Meeting flowers: podium flowers, brooches and table flowers.
3) Meeting supplies: white paper, pens, tea cups and paper towels.
4) venue atmosphere: water sign making, background painting (X day, X day), wireless microphone, background music, X booth.
(V) Group photo after the meeting: Time: Before the meeting, tell everyone not to leave in a hurry, go downstairs in order and take a group photo at the designated place.
Venue: On the steps outside xx Hotel (steps instead of chairs)
You can arrange a seat for the leader with the leader's name on it, so that you can sit in the right position.
The second banquet
(1) Dinner time: 20xx, x, x, night (exact time to be determined).
(2) Dinner place: Restaurant to be determined.
(3) Dinner mode: around the table or buffet.
(4) Dinner arrangement: Outdoor: floating in the air (8) (floating in the air:), hanging colorful flag lanterns, and large spray-painted exhibition boards (outside the hotel and in the rotunda).
Indoor: stage construction, stage background painting, stage decoration, cold flame device, lighting and sound, special effects.
Table layout: table flowers and table labels (introducing dinner arrangements)
Section 3 Meeting Reception
(1) Work content
1, meeting process planning;
2. Compile and print the conference reception manual;
3, airports, railway stations and other ports to provide window shuttle service;
4. Accept pre-registration and distribution of goods;
6. Assist in hotel accommodation and catering services;
7. Provide vehicle deployment and services during the conference;
8. Provide airplane (car) ticket ordering service;
9. Provide professional reception services;
10. Provide services for other official activities as required; 1 1, providing services such as logistics and purchasing local products; (2) Organization and responsibilities 1. Responsibilities of the comprehensive coordination group:
(1) Responsible for the preparation of documents such as the overall reception plan; (2) Responsible for the information collection, collation and other external liaison work of the participating delegations; (3) Responsible for the overall docking with the Organizing Committee;
(4) Be responsible for the car pick-up (car pick-up) arrangement of the leaders of provinces, cities and the Organizing Committee;
(5) Responsible for organizing and leading all participants in the reception work to communicate and coordinate;
(6) Responsible for compiling the reception service manual; 2. Reception Services Section
Job responsibilities:
(1) is responsible for the pick-up and drop-off of guests, with a professional Datang concierge holding flowers.
(2) Responsible for the implementation of the preliminary itinerary, the number of participants, the round-trip time, and the specific participation intention;
(3) Responsible for providing conference services such as reception staff, accommodation, catering, transportation, internal meeting organization, visit and logistics for the delegates;
(4) According to the actual situation of the guests, provide specific arrangements for pick-up and drop-off and station; Hotel room arrangement; Detailed schedule for attending the meeting; Other official activities of the guests and specific arrangements for three meals; During the meeting, the deployment of vehicles and the ordering of flight (car) tickets; Receptionist
Organization and leadership of members;
(5) Responsible for assisting guests to check into the hotel. After receiving the guests, register the name of the room key prepared in advance, give it to the guests, send it into the room, flowers, tea breaks, meeting procedures, etc. Arranged)
(6) Responsible for working with the comprehensive coordination group to complete the preparation of the reception service manual; 3. Service Support Team
Job responsibilities:
(1) is responsible for the arrangement of related activities of the reception service group, such as taking photos at the meeting site, debugging the projector before the meeting, checking whether the materials (PPT) of the other party are uniformly copied and played normally, shorthand arrangement, meeting place arrangement, etc.
(2) Responsible for all logistics support work of this group of personnel.
Section IV Post-meeting Inspection
I. Post-meeting inspection:
1. If the organizing committee of the association arranges a meeting inspection after the meeting, please confirm the number and route in advance. We will distribute the departure time, boarding place and route arrangement to each guest.
2. If the post-meeting inspection is voluntary, there will be a consultation point for the post-meeting inspection route registration in the hotel lobby. (at one's own expense)
2. Local tourism service (20 people or more per car) (off-season quotation)
xx
The above quotation includes tickets, bus fare, tour guide service fee, three standard dinners in 30 yuan and one standard breakfast in 20 yuan for one night in a three-star hotel.
Second, other services:
If you need help with other services, we will provide you with better services.
1, professional etiquette reception: provide professional etiquette or Datang protocol guards according to the specifications.
2, can provide catering.
3. Booking service: collect the return information of the participating guests in advance and make records. After booking the air ticket, the booking guests will be told that they can go directly to the airport with their ID cards. Charge standard of pick-up and drop-off machine.
Remarks: The pick-up arrangement will be based on the arrival time of the customer's flight.
Attachment: Meeting Requirements Questionnaire.
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