Traditional Culture Encyclopedia - Hotel reservation - What is the organizational structure of five-star hotels based on and what departments are there?
What is the organizational structure of five-star hotels based on and what departments are there?
The first level is usually the board of directors.
General manager's office on the second floor
Manager of each department on the third floor
The fourth floor is divided into departments (for example, the logistics department can be divided into canteen group and cleaning group, etc. )
Department composition
The first is the front desk. Including cashier, reception desk, concierge, reservation department, switchboard and business center.
Second, the catering department. Including restaurants, banquet halls, cafes, bars, ktv and room delivery services.
Third, the housekeeping department.
Fourth, the logistics department. Including cleaning, canteen, laundry room, infirmary, etc.
Verb (abbreviation for verb) supply department
Sixth, the administrative department. Including personnel department, secretarial office, motorcade, etc.
Seven. Security sector
Eight, other functional departments. Every hotel is set according to the needs.
Different hotels have different names for the above parts, and the division of responsibilities will be different. The general core is the front hall catering (F&; B) Housekeeping is divided into three departments.
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