What are the common reception etiquette?

Etiquette is the minimum moral standard that human beings require people to abide by in order to maintain the normal life of society. It is gradually formed in people's long-term life and communication. Let me share with you some common reception etiquette. Let's have a look.

Common reception etiquette

(A) welcome etiquette

Welcome etiquette is an important work in daily reception. In addition to enthusiasm and sincerity, common sense of etiquette is very important for correct welcome work. Greeting and sending are the main aspects of daily reception work.

1. Welcome to the office every day. The secretary receives visiting guests in the office, either in advance or temporarily without an appointment. Whether there is an appointment or not, the secretary should be warm and polite.

When the guests are familiar with each other and have an appointment, the secretary can shake hands with them kindly and politely guide them to the pre-arranged meeting place. For the first-time visitors, whether they have an appointment or not, the secretary should introduce himself sincerely, then confirm or respectfully and politely ask the identity of the guests, shake hands with them and exchange business cards with them politely if necessary. For guests who have an appointment, are important, or come from afar, in order to show solemnity, respect, enthusiasm and friendliness, the host (mostly a secretary) should arrive at the pre-agreed place or at the door of the unit or under the office building to wait for the guests. When the vehicle in which the guests are riding approaches, they should smile and wave to show that "we have been waiting here for a long time, welcome you".

2. Welcome guests outside the office. Sometimes the secretary has to accompany or represent the leaders to meet guests at airports, docks, stations and other transportation places, or meet guests at reception activities, which is more complicated than the daily reception in the office and requires more etiquette. When welcoming guests, the host should arrive at the meeting place in advance. When the guests arrive, the host should greet them warmly, then introduce himself, introduce each other or exchange business cards. If it is the first time to meet a guest, the secretary can prepare a stop sign in advance and write such striking words as "Welcome to Mr. XX of XX Company and his party".

For important guests, a certain welcoming ceremony can be held in traffic places or specific places. When necessary, it is necessary to arrange a welcome line, that is, when welcoming guests, in order to appear solemn and facilitate the exchange of greetings between host and guest, the host personnel queue up to meet the guests. The welcome line can be arranged inside or outside the door, but it must face the guests. The welcome staff of the welcome line should be arranged according to their positions, and the arrangement method can be "one word" or "flying geese".

When welcoming important guests, flowers are sometimes arranged. When sending flowers, it is generally appropriate to choose flowers that represent "friendship, joy and welcome", such as roses, orchids and violets. If you are receiving foreign guests and sending flowers, you must respect the taboo customs of the country where the guests are located. Generally speaking, red flowers or purple flowers are preferred, and yellow flowers and chrysanthemums, azaleas and carnations are prohibited. The national flower of the guest's country is generally popular. In terms of quantity, westerners usually send flowers in odd numbers, but they can't send 13 flowers.

(2) Courtesy of seeing Fujian off

As the saying goes: "three steps to meet, seven steps to send." This is the most basic etiquette for welcoming guests. When seeing a guest off, the secretary should send the guest to the door of the office (or reception room), or to the elevator or to the door of the unit according to the actual situation, shake hands with the guest and open the car door for the guest if necessary. Be sure to pay attention when seeing off. No matter where you send it, you should smile and wave and watch the guests leave. When shaking hands to say goodbye, the host should not reach out first, so as not to give people the misunderstanding of "expelling guests"

A farewell ceremony should be held for important visits, which can be held in traffic places or specific places. When necessary, a farewell line should be arranged, that is, in order to show solemnity and facilitate the host and guest to say goodbye to each other, the host will queue up to bid farewell to the guests. The number of people and arrangement of the farewell line are similar to those of the welcome line. At the same time, sometimes you can arrange flowers. When you see me off, you can use peony flowers and rouge flowers. And you can also add branches of willow and fir trees to express your blessings and farewell. Just like sending flowers when you meet, you should also pay attention to related taboos.

Common gestures in reception etiquette

1. "Come in" gesture

The receptionist should teach by example when guiding the guests.

In etiquette training, first say "please" to the guests softly, and then use the gesture of "swinging". Fingers straight and close together, palms straight naturally, palms up, elbows bent, wrists lower than elbows. Take the elbow joint as the axis, raise your hand from the front of your abdomen and swing it to the right in front of your body. Don't swing your arms to your sides or back. At the same time, stand with your feet in a right T-step. The head and upper body are slightly tilted to the side where the hand is extended, and the other hand is drooping or behind the back, smiling at the guests.

Step 2 swing forward

If you are holding something in your right hand or holding the door, when you want to make a gesture of "please" to the right, you can swing forward, put your fingers together, straighten your palm, lift it from the side of your body from bottom to top, take your shoulder joint as the axis, bend your arm slightly, swing right from the front to waist height, and stop when it is 5 cm away from your body and does not exceed your torso. Look at the guests with a smile, or put your hand forward.

3. "Please move forward" gesture

In etiquette training, you can use the gesture of "straightening your arms" to guide the guests. Fingers are straight and close together, palms are tilted upward, elbows are lifted from the front of abdomen, swinging to the right, stopping at shoulder height, and elbows are basically straight. It should be noted that when guiding the direction, the body should be sideways to the guests, and the eyes should take into account both the direction and the guests.

"Sit down" gesture

When receiving guests and asking them to sit down, use the gesture of "oblique swing", that is, put your hands on the back of the chair and pull out the chair, then lift your left hand or right hand with the elbow joint as the axis, and swing your forearm from top to bottom to make your arm form a diagonal downward, indicating that you are invited to sit down.

5. "Please, everyone"

When there are many guests, you can say "please" with a bigger gesture and swing your arms horizontally. Lift your arms forward and upward from both sides of your body and bend your elbows slightly to both sides. The arm pointing to the front should be raised and straightened, and the other hand should be slightly bent.

6. "Introduction" gesture

When introducing others, gesture gracefully. No matter which side is introduced, the palm of your hand should be up, the back of your hand should be down, your fingers should be together, your thumb should be open, your palm should be raised to shoulder height, and you should point to the introduced side with a smile. On formal occasions, you can't point or pat the introduced party's shoulders and back with your fingers.

clap one's hands

When clapping, pat the left palm with the right palm to show applause or welcome. According to experts, the gesture of palm up indicates sincerity and respect for others, while the gesture of palm down means lack of honesty and sincerity.

8. Hands up.

When raising your hand, you should face each other, with your arms and palms sticking out, and don't worship.

9. wave goodbye

When waving goodbye, stand up straight, look at each other, stretch your arms forward, and swing your palms outward from side to side.

10. Handover project

When handing articles, you should use both hands (at least with your right hand), put them in your hands and take the initiative to step forward (those who approach the articles actively should sit and stand), which is convenient to pick up.

Matters needing attention in reception

(1) Pay attention to the principle of balance (equality) in reception. If there are two or more people at the same level, pay attention to equal treatment to avoid causing unhappiness;

(2) The principle of reciprocal correspondence. That is, according to the identity of visitors, arrange the reception of leaders and personnel at the corresponding level; According to the nature of the visitor's unit and the content of the visit, please invite the corresponding competent leaders and functional departments to receive it.

(3) Reception of important guests (VIP welcome) Leaders should generally meet VIP visitors at the entrance of the building at the appointed time, and important guests should meet at the airport earlier.

(4) After receiving the guest's check-in, leave some time for the guest, and then arrange activities after the guest has a rest.

Reception taboo

In reception activities, it is forbidden to meet but break up in discord. It is better not to meet each other than to welcome insincerity. Second, it is impolite to avoid ignoring the identity and specifications of "newcomers". The three taboos are irrelevant and rude. Four taboos in the reception process, show your talents.

In the process of reception, we should not only pay great attention to the specifications, scene and scale of reception, but also when the guests meet the welcoming staff, the welcoming staff should take the initiative to step forward to shake hands and introduce the main people who come to welcome, but avoid wearing gloves and carry personal bags or personal belongings for the guests. The leaders or officials of the reception party are forbidden to carry luggage for the guests, so as to avoid losing their identity and dignity, making noise or making jokes.

When arranging the reception of the host, it is best to be fixed. Don't change one today and another tomorrow, which will make the guests feel strange and stiff. When arranging the reception staff, the number should be appropriate. Too few people are not enthusiastic and impolite, too busy and full of omissions. Too many people are wasteful and easy to make guests feel nervous and uncomfortable.

There are also many taboos when saying goodbye. Generally, when you say goodbye, you should have a feeling of parting and avoid confession regardless of the relationship; Second, avoid too much lingering attachment; Three taboos are rude; Four bogeys don't care about relatives and friends to grab the camera.

Matters needing attention in reception

We must make a reception plan.

The reception plan is very important. It is best to make a reception plan, and write some preparations and specific arrangements into the plan as carefully as possible. At the same time, after the plan is written, it should be submitted to the main leaders for review to see what changes the leaders have made to the plan.

Make good arrangements for vehicles

Now, after the bus reform, many companies have to apply for cars in advance, so we must pay attention to putting the cars in place in advance. We must find out how many people there are and how many seats we need. If there are few people, you can arrange a small car, and if there are many people, you should arrange a unified ride with a big car. When making arrangements, the fewer vehicles the better.

The living habits of the other party

It is best to communicate with the liaison officer of the other party to see what needs attention in the life arrangement. For example, the study team in the north of the other party is in the south, so it is best to prepare some pasta when eating, and tell the restaurant not to make it too spicy.

Some points for attention when connecting Taiwan

To find out when the other party will arrive at the station and improve the time to arrive at the station for more than ten minutes, it is best to make a pick-up sign so that the other party can see it as soon as they leave the station. At the same time, introduce the leader of your docking station to each other. If the other person has luggage, you can help him. Don't make a mistake about the time and place to pick up the goods. If the guests arrive and you haven't, that's not good.

Explain it well.

If the vehicle has been riding for a long time, you can arrange an interpreter to brief the other party on what the investigation team in this area needs to know, or introduce some local customs to the other party. If leaders attach importance to it, it is best to have drills.

Do a good job in logistics service

It is necessary to inform everyone of the other party of the name and contact telephone number of the liaison officer of this unit, so as to facilitate the other party to contact when necessary. Water and paper towels should be distributed in place and not left out. In addition, when dining, we should pay attention to the reception standard, avoid high-grade wine and high-grade dishes, and abide by relevant regulations. It's not surprising to be polite to many people. Although banners and the like are not allowed in the eight regulations, necessary etiquette is indispensable.