How to do a good job in hotel performance appraisal?

How do hotels do a good job of "performance appraisal"

In hotel management, how to improve the efficiency of employees through performance management has become a very important thing in current management. How to do a good job in performance management, I will talk about my own views.

So far, the hotel is in the stage of rapid development. How to strengthen management and improve the work efficiency of employees is the primary task of our managers. We can only achieve our goals through effective management methods, the formulation of performance system, effective performance appraisal and corresponding performance compensation.

I. Performance system

To formulate an effective performance management system, we must first make clear the performance objectives and improve those aspects of employees. At present, the main purpose of store performance should be how to improve the working status, work efficiency and customer satisfaction of employees and managers; It is necessary to formulate the cycle of performance appraisal, which is divided into monthly appraisal, quarterly appraisal and annual appraisal. For the daily assessment, I propose a reward and punishment system, and paste the daily assessment items into the employee world; On the basis of fairness, justice and openness, objectivity, responsibility and motivation should be emphasized in the assessment process; The establishment of the performance system must be unified, and the head office will work out the evaluation indicators and coefficients of each store, which will be approved by the chairman. Each branch shall conduct self-evaluation according to the company's indicators, and report to the company headquarters for approval at the end of the month and the end of the year respectively. The special department of the Head Office will review the indicators of each branch, and all assessment indicators and coefficients will be drawn into a table and attached to the performance appraisal score table.

Second, the content of performance appraisal

The content of performance appraisal, namely appraisal indicators, is divided into key indicators (KPI) and common indicators (CPI).

1. Key indicators, turnover indicators, guest satisfaction, material cost control, service quality and hotel environmental standards.

2. General indicators, including employee's working status, employee's execution, employee's working ability, employee's working efficiency and employee's work discipline. All indicators are percentages.

Third, the payment of performance pay.

The payment of performance pay should reflect the principle of consistency, and the development of the hotel should be consistent with the employees.

1. Performance Pay: Calculate the assessment results every month to reflect the individual performance of employees.

Performance pay = performance appraisal score * post performance pay coefficient

Salary coefficient for post performance = total personal salary * salary ratio/100

(The salary ratio can be determined by the head office according to the operating conditions, which can be 15% for employees and 20% for managers. )

2. Performance bonus: At the end of the year, the head office can discuss and decide the bonus amount according to the annual work situation of each branch and the benefits of each store. After the performance bonus is distributed to each store, each store will make a secondary distribution.

Fourthly, the identification of performance appraisal.

1. Major accidents occurred in each branch, and the qualification for examination was cancelled.

2. The managers are seriously dereliction of duty.

3. If the branch is complained by guests, it will not be evaluated.

4. If the department personnel seriously violate the hotel regulations and cause economic losses, the assessment will be cancelled.

5. The performance appraisal score is less than 60 points.

6. Being employed for less than one month.

7. Cheating in performance appraisal.

Performance evaluation scale

Employee name department

Time and location of store entrance

score

grade

Key indicators (KPI)

Turnover meets the standard

10 point

Guest satisfaction

10 point

Material cost control

10 point

quality of service

10 point

The hotel environment meets the standard.

10 point

composite index

functional mode

10 point

Work execution

10 point

work efficiency

10 point

Work/work discipline

10 point

service ability

10 point

Evaluation date: