In the catering industry, it is often said that the guests are always right. How should we treat them when they are unreasonable?

There should still be very few guests who can hit people. Being scolded is very common in the service industry. It is unwise to argue with the guests. At this time, the guests will be dissatisfied with you, and the boss will be more dissatisfied. As service personnel, we must maintain enough respect for unreasonable guests, so we should adjust our mentality. The service industry sells not only food and drinks, but also services. With a good attitude, unruly guests will stop. Anyway, in the end, as long as you can satisfy the guests and pay the bill willingly, you will succeed.