Hotel reception process, computer operation process

Process:

1. Welcome the guests

When the guests enter the hall and are two meters away from the front desk, they should look at the guests, smile at them and greet them.

2. Confirm whether the guest has made a reservation

1. If the guest has made a reservation, please wait a moment, and check the reservation according to the name or company used by the guest when making the reservation.

2. If the guest has a vacant room without reservation, he should introduce the type, price and location of the room that can be rented to the guest. Wait for the guest to choose and answer the guest's questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. Can help them contact.

3. If the guest only asks, but does not check in, he should patiently answer the guest's questions and welcome the guests.

3. Check-in registration

1. Hold the accommodation registration form at the top.

2. Check whether the ID card is consistent, scan and save the ID card.

3. Check whether the accommodation registration form is complete. If there are missing items or unknown information, you should ask or supplement it according to the certificate. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And record the license plate number.

4. confirm the payment method.

5. Give the certificate and room card to the guests together, and remind them of the approximate location of the room where they live for the first time.

6. notify the housekeeping center and the main computer room and input the check-in information into the computer.

Extended information:

Precautions:

1. When you check in, you should clearly explain the room rate, especially the morning special rate, the hourly room rate and the subsequent room rate.

2. Membership cards and VIP cards are generally valid upon check-in, otherwise they are invalid.

3. On the accommodation registration form, write the names of several people to open the door. When you check in, you should ask the guests for a few days, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Adhere to the surname.

4. Write down the deposit form of the guests staying together and the registration form separately.

5. When guests check in, they should take the initiative to ask if they want to keep it confidential. For telephone inquiries, they should ask if they want to transfer, and don't tell them the room number.

6. Guests with birthdays or VIPs should inform the Housekeeping Center in time.