Summary of work of conference service personnel

Summary of work of conference service personnel

Summary is to analyze and study the relevant situation at a certain stage, and to make instructive empirical methods and written materials of conclusions, which can make us think, so it is better to calm down and write a summary. What kind of summary should you have read? The following is my summary of the work of conference attendants, which is for reference only and I hope it will help you.

Meeting Attendant's Work Summary 1 I took over the meeting management this quarter. I optimized the meeting management process in strict accordance with the Measures for Meeting Management of Jinke Group, and further standardized the institutionalization and standardization of the company's meeting management. The following is the fourth quarter meeting management report of Chenzhou Company:

First, the basic situation of conference management:

1. In this quarter, Chenzhou Company held 82 meetings, 48 other video conferences and 34 on-site meetings. It was like this every day for a while.

Chenzhou company has a big conference room and a small conference room. The large conference room can seat about 60 people, and the small conference room can generally seat about 15 people. One set of Huawei video equipment (mobile) and one set of audio power amplifier equipment are installed in the conference room. At present, all equipment is running normally.

3. The meetings held by Chenzhou Company are divided into video conference and on-site meeting, among which large full-time meetings, such as "semi-annual summary commendation meeting", are generally held in large conference rooms. Small departmental meetings or video conferences attended by only a few people are usually held in small conference rooms.

Second, the meeting notice:

At present, the meeting notice in Chenzhou is collected by the meeting administrator before every Thursday, sorted into a book by the meeting administrator in chronological order, and then published in the company's employee exchange group. The meeting administrator will post the meeting plan submitted every week in the company's official notice.

For the company's meeting notice, at present, the office platform is used to issue the meeting notice, supplemented by instant messaging, and the employee exchange group publishes the message or informs the contact person directly by telephone.

Third, the application for the conference room:

The application for meeting room of Chenzhou Company was manually registered last quarter, and then it was implemented according to the registration. The group's conference management system has been used in the fourth quarter, and now it is very simple to operate, which is convenient for both employees and conference administrators. Now, one-on-one training has been given to various departments. Meeting application, meeting notice and meeting management can all play a practical role.

Four, the meeting room after use registration:

In order to strengthen the management of the company's meeting room after use, this quarter, combined with the actual situation of Chenzhou Company, the Registration Form for Meeting Room Use of Chenzhou Company was formulated. Specifically, after the meeting, the meeting applicant fills in the form and submits it to the meeting administrator for signature, and the meeting administrator confirms the actual use of the meeting room and then signs it.

Generally speaking, the meeting management of Chenzhou Company is becoming more and more perfect. From the pre-meeting notice to the post-meeting management, it can be managed by someone and the relevant person in charge. However, there are also some shortcomings, such as the management of temporary meetings, the management of meeting room hygiene, and the training of meeting room equipment use. These shortcomings are the direction of my future work.

Summary of the work of conference waiter 2 I went to XX on the recommendation of a friend and got the news that I was going to study in XX. I am very happy and cherish this opportunity. I have studied hotel management for five years and have never practiced it. I want to start from the beginning. This is a good opportunity, so I came to XX to study with enthusiasm. At first, I studied culture and theory courses. I accept the culture of XX very much, and I am very happy to be a XX person. After the 10-day theoretical course, I couldn't wait to come to XX store with a uneasy mood. In the first week, I was assigned to the guest room. I thought I could bear hardships. I made full preparations and came to the guest room. Mainly learned from the big sister of the guest room cleaning and bed making. Although I was fully prepared, I was still very tired on the first day, and even doubted whether I could persist. With the encouragement of the elder sister in the guest room, I made up my mind. Encourage yourself to persist. During the six-day study in the guest room, I learned the process of cleaning a room, the most basic methods of making the bed and cleaning the toilet, and the simple room service of the hotel, and got a preliminary understanding of the basic goods sold by the hotel. In the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods from a senior restaurant waiter, such as how to set the table, remove the table, order food, serve food and pass food. And have a further understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I'm not at ease. I don't know whether I am qualified for this job. However, what makes me happy is that most hotel employees are very warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and a common "hard work" will make people move. The front desk is the facade of the hotel. The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. In the study, I have a deep understanding of some basic daily operations of the front desk, such as how to check in and check out, and have carried out practical operations.

The days of internship are ending day by day. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to handle my own interests and those of hotels, how to handle interpersonal relationships among colleagues and how to adjust my mentality. What I learned more is that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same awareness for their colleagues."

Summary of the work of conference service personnel. I completed the following work in XX:

1. Work overtime and finish the renovation as soon as possible.

The most important work of this year's guest room is the early decoration. Since receiving the notice of going to work in May, we have overcome many difficulties and carried forward the spirit of not being afraid of hardship and fatigue in order to put the new room into use one day earlier. On the basis of my own work, I worked overtime every day and fought continuously, and completed the indoor and outdoor sanitation work in the early, middle and late stages of cleaning, placing and decoration of old and new furniture in a short time, ensuring the decoration and timely rental of rooms.

2. Learn and standardize the terms of post service, and strive to improve the quality of customer service.

In order to reflect the professional quality of the room staff, I have learned the service terms of the post from my colleagues and the training of the company's room manager since I opened in July XX, and then absorbed them for my own use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will study and apply them harder.

3. Expand the application information of the surrounding environment of this city, and strive to do a good job of reception at the front desk. The front desk work needs a lot of information, such as the start and end times of buses in Baiyin, the important places to go and the important units in Baiyin.

The geographical location of the company, etc. There is also the flexibility to handle things and the ability to solve customer service needs. During my short time working at the front desk, I personally investigated the department and collected information extensively, trying to expand my knowledge in order to provide better services to the guests. Although the working hours at the front desk are not long, I have worked hard and learned a lot of knowledge that can also be used in room service at ordinary times, which can be said to have benefited a lot.

4. In order to improve the quality of room sales, strictly implement the "three cleaning and sanitation systems".

The company's main income comes from guest rooms and is engaged in guest room work. The first thing to do is how to make the guest room sell a qualified product. I strictly implement the system of "three cleanness", "three degrees" and "two inspections: hygiene", including room hygiene, bed hygiene and bathroom hygiene. In order to effectively improve the qualified rate of room quality, I will do my own self-inspection and ask the foreman to review it, so as to make every effort to increase more and less. Make the guest room work orderly and quickly, and ensure the quality completion.

5. Effectively improve the operation level, cultivate working ability and effectively improve my practical level. In order to do a good job in room hygiene and service, I began to learn floor service from floor staff in July this year, learning and practicing room cleaning skills and ward round skills. Through study and practice, I learned two parts and four steps of room cleaning procedure. In the first part, two people are responsible for cleaning the room. Step 1: replace, spread and lay the sheets and quilts from the bed. Secondly, sweep the floor and replace the garbage bag, the third part wipes the indoor furniture, and finally mop the floor; The second part. One person is responsible for cleaning the bathroom. First of all, clean the padded trash can, indoor ashtray, teacup, etc. Followed by washbasins and toilets, followed by wiping heads, washbasins, walls, etc., and finally mopping the floor; . If the procedure is reversed, it will lead to repeated work, thus delaying time. Find my own pleasure in it.

Very irregular and unscientific. In view of the existing problems, I asked the foreman and other staff about the results of skills, methods and requirements, analyzed the existing problems, compared my operation results, and corrected my bad operation habits. Some achievements have been made, such as improving the sanitary quality of rooms, reducing the overtime phenomenon of rounds and eliminating the errors of rounds.

6. Study hard on cultural knowledge and improve your cultural quality. Looking forward to the future, with the continuous expansion of our customer source structure, some overseas groups and individuals may stay in our company, and the language communication barrier with guests has become the biggest problem for us to do a good job in serving foreign guests. In order to keep pace with the times, I use my spare time to review some daily English expressions. On the one hand, it embodies the value of hotel special skills staff; On the other hand, it increases employees' knowledge and enriches their spare time.

7. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch. Housekeeping department is the main revenue-generating department of the company, and the capital cost is also high. Based on the idea that saving is to create profits, my colleagues and I will start from ourselves and put an end to all waste phenomena, mainly in the following aspects: ① Recycling disposable low-value consumables, such as toothpaste, for customers to use as cleaners; (2) required to return to the floor of the aisle lights off every morning, night shift after six o' clock; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.

8. Take care of the green bonsai and try to dress up a perfect face for the company. We take care of the company's existing bonsai. In addition to watering regularly when cleaning every day, we also wipe the leaves with beer water left by the guests, so that it not only grows well, but also is clean and beautiful.

9. Strictly implement the one-day vacancy system. Vacancy once a day is an important system of room hygiene system. It can not only accurately supervise the opening of private rooms to ensure cleanliness, but also timely find out the exact time when the rooms are leaking, stolen or lost of paid items, and clarify the responsible person. Therefore, in our work, under the supervision of the foreman's tips, the one-day pass system is strictly implemented.

10. Make sure the check-out is timely and accurate. Ensuring the timeliness and high accuracy of patient rounds has always been a major difficulty in my work. If it is not done well, it will not only leave a bad impression on the guests, but also bring economic losses to the company. Through continuous exploration, according to the characteristics of conference groups and guided by zero customers, take the initiative to find the relevant person in charge or ask whether the switchboard has a wake-up time, find out the wake-up time of the guests, and then calculate the check-out time of the guests to make rounds in advance to ensure timely and accurate rounds.

Second, in XX, due to various reasons, there were many problems in my work.

1, easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.

2. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.

Third, the shortcomings in work and experience.

After this period of work, I have several feelings, either for the company or for myself. they are

(1) the company.

1. The sign "Please clean immediately" was not made, which caused the guest to ask for cleaning and failed to inform the waiter in time; And our guests will be disgusted after we keep knocking at the door.

2. The benefits of the company are not closely related to employees' salary, which is not within the expected range of employees, so it is difficult to mobilize the enthusiasm of employees.

(2) personally.

1。 Due to frequent personnel changes, we sometimes can't cooperate with new employees.

2. Because the work clothes don't fit, the clothes are not uniform in daily work, especially after autumn and before long summer, the clothes are all kinds, which are very uncoordinated and inconvenient for work.

4. In 4.XX years, I have been working for eight months, totaling 245 days, taking five days off due to illness, and the attendance rate is 99%. * * *, worked day shift and night shift back and forth, sold 78,234 rooms and received150,538 people. On the coming day of XX, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.

At the end of 4 years, all walks of life are making year-end summaries, and the hotel service industry is no exception. Now I will summarize my work as follows:

Here I learn and advocate how to do a good job in quality service and master seven elements:

1, Smile In the daily operation of the hotel, every employee is required to treat the guests with a sincere smile, which should not be affected by time, place, mood and other factors, nor should it be limited by conditions. Smile is the most vivid, concise and direct welcome word.

2. Proficiency requires employees to be proficient in all aspects of their work and be as perfect as possible. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. A journey of a thousand miles begins with a single step. If you want to master your business, you should be good at it. Training courses, and constantly sum up experience in actual operation, learn from each other's strong points, achieve multi-function and handy service, which plays an important role in improving the service quality and work efficiency of KTV, reducing costs and enhancing competitiveness.

3. Be ready to serve the guests at any time. In other words, it is not enough to have a sense of service, but also to be prepared in advance. Preparation includes mental preparation and behavior preparation, which should be done well in advance. For example, before the arrival of the guests, make all preparations and be in a state of being ready to serve the guests without worrying.

4. Attention is to treat every guest as "God" and not neglect the guests. Employees sometimes tend to ignore this link and even have negative service. This is caused by superficial phenomenon. When employees see them dressed casually, their consumption is low and they feel no style. In real life, the richer people are, the more casual they are about their clothes, which is their confidence; And clothes don't represent wealth at all. In this link, we must not judge a person by his appearance, but ignore the subtle service. We should pay attention to and be kind to every guest and let them spend willingly. We should remember that "guests are our parents".

Exquisiteness is mainly manifested in being good at observing, trying to figure out the psychology of guests, predicting the needs of guests and providing services in time. Even before the guests ask, we can do it for them to make them feel more cordial. This is what we call advanced consciousness.

6. The key to creating a warm atmosphere for the guests lies in emphasizing the environmental layout and friendly attitude before the service. Master the guests' hobbies and characteristics, create a feeling of "home" for the guests, and make them feel that staying in the hotel is just like returning home. 7. Sincere hospitality is the virtue of the Chinese nation. When guests leave, employees should sincerely invite them to come again through appropriate language in order to impress them deeply. Nowadays, the competition is service competition, and the quality competition, especially in the hotel industry, is particularly fierce. The importance of service is self-evident. We use all kinds of high-quality services to form our own service advantages, in order to create higher customer satisfaction in the fierce market competition and make the hotel invincible! Every profession needs to talk about team spirit, and so does Happy Di. When business is busy, colleagues can understand each other, and Qi Xin can share the troubles. Usually, there are also difficult customers. If a person is in trouble, other colleagues will go up in time to mediate the dispute, so that the situation is no longer bad. Everyone has a clear division of labor and works actively, which truly achieves the effect of one hero and three gangs in action.

Usually, I will also chat with customers, learn about their favorite songs, and recommend new songs to satisfy customers. In this way, there will be more repeat customers, so that customers can recommend friends and increase the consumption rate. After that, I will also make some summaries, which will accumulate over time and make my service more acceptable and liked by customers.

As a service person, you will also meet some >; Depressed and helpless. Some people will think that a small logistics staff is insignificant, some people will think that my career is low and disrespectful, but I want to say: all roads lead to Rome, I am happy to serve others, I am happy to work here > happiness! I can be proud of this collective work. I think my career is like a watch. An hour hand that rotates on the surface can bring time and joy to everyone, while the tiny part that rotates inside is hard to see, but it is essential.

Of course, there is no end to learning, and what we have learned must be applied to our future work. I hope leaders can make more efforts, colleagues can learn from each other, improve service efficiency in our future work, and strive to become an excellent service personnel. Let customers feel unusual happiness in the "Silver Capital Hotel World".

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