What should a hotel employee relations manager know?

The problem of employee relationship management is ultimately a human problem, mainly a problem of the managers themselves. Therefore, the concepts and behaviors of managers, especially middle and senior managers in enterprises, play a vital role. In employee relationship management and corporate culture construction, managers should be the representatives of corporate interests, the ultimate responsible persons for the group, the cultivators of the development of subordinates, the pioneers of new ideas, and the supervisors of the implementation of rules. who. The following introduces the content of china-train.net to share three employee relationship management skills:

Skill 1: Correct your mentality and lower your posture

1. There is a proverb that goes well : "The ears of rice with bowed heads, the tares with raised heads." What it means is that bowing one's head is a humble attitude towards life, an attitude that will be shown in later years when one truly understands the meaning of life. Youdao means that "there is no high or low personality, but there is a high or low level of character." As a boss or manager, you always regard yourself as an official and put yourself in a position of "one superior" to others. Showing off your authority is actually lowering your character by three degrees. wait. On the contrary, if you don't put on official airs and keep a low profile, it may seem like you lose some official power, but in fact it will improve your character and prestige. Managers should be sensitive and eager to learn, not ashamed to ask questions, and be open-minded. Combine your intelligence and humility, maintain your enthusiasm for learning, always learn from the strengths of others, and constantly improve and enrich yourself.

2. As a manager, don’t think that you are much better than others. In fact, there are many people who are smarter than you. You have to let go of the "body" of a manager, integrate your words and deeds into ordinary people, and always regard yourself as an ordinary member of the team. Always maintain a good communication platform with subordinates. Lowering one's posture is equivalent to raising one's own worth. Everyone is not perfect and has shortcomings and misconceptions, so we should pay more attention to the advantages and strengths of others, and be more affirmative and tolerant of our subordinates.

Tip 2: Lead by example and fulfill leadership responsibilities

1. Jim Collins said in the book "Good to Great": "Be consistent in what you say and do, be unswerving, upright and A strong leader is an excellent leader and can reach great heights. "As a manager, being consistent in words and deeds is not only a basic rule for being a human being, but also a basic rule for being an "official" in politics. Our country's sage Confucius said: "Politics must be upright. If the king is upright, the people will engage in politics." A lawyer must first discipline himself. As a manager of an enterprise, he must pay attention to his own cultivation, set an example in his actions, and correct himself first before proceeding. Influencing others and then leading employees to forge ahead is not righteous anymore. How can we rectify people?

2. For any organization, managers’ opinions, strength, confidence and worries will affect the organization. You must Set a standard for your employees in everything you say and do, and set an example of high standards for them to follow. Being a manager is not about how much you have done but how much work you have led your subordinates to complete? In the process of completing the work, have you taken responsibility and set an example?

Skill No. 3: Understand the subtleties of people and use them for their strengths

1. "Beware of the subtleties and prevent the slowdown", see the subtleties and know the outcome. Micro means subtle changes in the situation. When a gentleman sees micro, he should understand and make a difference. Every move, word and deed of a person reflects his or her knowledge and accomplishments. As a manager, you should have the ability to know the autumn of the world when the leaves fall, and the ability to know where the river is when you drink a ladle. Identify a person's character and talent in subtle ways, and provide a good guide for the company's talent selection. Modern enterprises need employees with good psychological quality. A person who is not strong-willed will eventually be abandoned by life. And brave and strong people will not give up in the face of any difficulties. As a manager, when selecting talents, you should pay attention to the psychological quality of employees.

2. Employ people based on their talents and find the right people for the right place. When we employ people, we must use the strengths and strengths of our employees, put the right talents in the most appropriate places, and maximize the value of our employees. A manager who does not know how to use people will not become a good manager. Therefore, the relationship between him and his employees is The relationship is also very tense.