& lt Hotel Attendant > What should the waiter do if the guest doesn't arrive at the scheduled time?

I work in the hotel industry. First determine which department of the hotel you are in. If you are a guest making a reservation, you should call the guest back and ask why. Secondly, tell the guest when you can reserve the room for him, because the hotel is the day after noon 12, and you can't lose the benefits of the hotel. Otherwise, you should cancel his reservation and transfer it to other guests. Of course, when communicating with guests, you should speak appropriately. Finally, write down in the reservation record that the guest hasn't arrived yet. If it's the hotel's catering department, you should also call to ask the reason why the guest didn't arrive and whether the guest canceled the reservation. If you don't cancel the reservation, you should tell the guest that you can keep it for half an hour. If he doesn't arrive in half an hour, he can adjust his reserved seat and arrange it for other guests. Of course, you should indicate the reason for not coming, don't participate in things, and learn to protect yourself when doing things in hotels.