Traditional Culture Encyclopedia - Hotel reservation - What are the precautions for bartenders?
What are the precautions for bartenders?
As a bartender, the first thing to pay attention to is to smile, say hello, be neat, learn professional knowledge and be cautious. The following detailed answers:
1. First of all, smile and say hello softly. Remember, you should take the initiative to say hello When walking, I suggest that if you meet someone, no matter who they are, you should say hello and lean sideways to let others pass first. Remember never to say no to a guest. Always keep your gfd elegant and tidy. Communicate more with your direct leader. Say hello to the leader at work and ask what needs to be done, especially after work.
There are too many professional knowledge to learn, such as making the bed and cleaning. Room service is also a very learned thing, because you will meet particularly tricky customers at any time. Moreover, the hotel's self-inspection will make you unbearable. For example, people say that there is a hair on your bathroom table, and so on. At the hotel, it was an accident! Try to avoid complaints from guests. If you complain, remember to cry with your leader first. Don't go beyond anything, especially when you just joined the company.
If you are a catering waiter, congratulations, you need to learn a lot of professional skills and knowledge. For example, how to introduce dishes to guests without being misunderstood as sales promotion; How to lead guests? How to provide food and how to provide drinks. Anyway, there are many professional things. I'm sure someone will retrain you at school or after you arrive at your post. Don't worry about that.
4. Be careful in everything! That's all that matters. You must change your habit of not paying attention to details. In fact, you can observe the details carefully. Although the qualifications of these people in the hotel may not be as good as yours, their work experience is much richer than yours. So, no matter who you meet, smile politely and don't be unhappy with what others tell you about your work. It's your internship anyway. Also, you have to please others. If you should praise others, you must say it. Don't act like you know everything as soon as you enter the company. I'm telling you, you didn't do it Therefore, in front of these people with rich practical experience, only theoretical knowledge is untenable. Remember, you are an intern, and you are serious about learning from everyone. There must be a teacher in a threesome.
Precautions are as follows:
1, make good preparations before reception, and ensure the sanitation of all areas.
2. Be familiar with the service procedures and standards required by the guests.
3. Be familiar with the characteristics, varieties, prices and cups of all kinds of drinks, and start drinking.
4. Provide drinks according to guests' requirements.
5. Clean up in time and send the cups to the cup washing room.
6. Keep the bar clean and tidy, including before opening.
7. If you have any dissatisfaction with the guest's bill paying procedure, you can even reflect it.
8. Attendant's operating standards: welcome, greetings, welcome speech, standing, smiling and bending 30 degrees, loud voice, warm and generous expression.
9. Take the guests to their favorite seats, lead them to walk in front of the guests, open their fingers with their right hands and cooperate with sign language, neither high nor low. When walking and meeting other guests, avoid them in time and lead them to the position they think is satisfactory.
10. Welcome guests
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