How to do emotional management well

How to do emotional management The so-called emotional management is not only to control yourself from losing your temper, but to express your emotions in an appropriate way so that people around you can accept them. Experts pointed out that to manage emotions well, we should learn to control anger, help others, vent, transfer and relax.

"Emotional management" is to express emotions in the most appropriate way. As Aristotle said, "it is not difficult for anyone to be angry, but it is even harder to be angry with the right object at the right time." Accordingly, emotional management refers to expressing emotions to the appropriate objects in a timely and appropriate manner. Emotional management is a science and an art, which should be properly controlled. Therefore, if you want to be the master of emotions, you must first be aware of your own emotions and those of others, and then you can manage your own emotions, especially to face life with a fresh and lively mood.

Do a good job in emotional management and be the master of emotions.

People who are good at controlling and managing their emotions can eliminate the negative effects of emotions and maximize the positive effects of * * * threads.

1) Choose emotions: The more you know how to choose emotions, the more you can change your mood. In this way, his life will not only be richer, but also his daily life will be happier.

2) Diversion (cooling down or diverting attention): A Tibetan monk was asked how to deal with anger, and he replied, "Don't suppress it, but don't act impulsively." In other words, a person will vent his anger immediately when something happens, which will prolong the anger. It's best to calm down for a while and then take a more rational approach to solve the problem. Therefore, when one demand is blocked or frustrated, it can be made up by meeting another demand. You can also divert your emotions by distracting yourself and changing the environment.

3) Anger control (or moderate expression of anger): When encountering angry things, first think about whether it is reasonable to be angry, then think about the consequences after being angry, and then think about whether there are other methods to replace being angry. With this idea, you can become calm and emotionally stable. If the mood is dull, life will be dull and tasteless. If it is too extreme, it will become a morbid state, such as depression and disinterest, excessive anxiety, anger and fidgeting. Therefore, we should, as Aristotle emphasized, "express our emotions at the right time."

4) Help others: Doing more good deeds can not only bring happiness to others, but also make you feel calm and have a better sense of security.

5) Venting (self-study): When you encounter unpleasant things, you can vent your unpleasant emotions by doing sports, reading novels, listening to music, watching movies, and talking to friends, or you can cry. Or another way to change your mood and increase your self-confidence is to find a motto or say something positive to yourself to motivate yourself.

6) Substitution (using substitution ideas or emotional therapy): Emotional therapy emphasizes that ideas and beliefs will dominate a person's emotions. Once you have unreasonable beliefs, your mood will fluctuate greatly. Therefore, if you keep a good or well-meaning thought, your mood will be more stable.

7) Relaxation: When you are in a bad mood, you can relax your whole body step by step and from top to bottom. You can also put yourself into a relaxed state through self-hypnosis and self-stimulation, and then smile and imagine the happy situation you have experienced, thus eliminating the bad mood.

In short, emotions can be effectively managed, but many people ignore this and become "slaves of emotions", fighting against bad emotions, torturing themselves and infecting people around them.

Emotional management is not only to control yourself from losing your temper, but also to express your emotions in an appropriate way so that people around you can accept it.

How to manage emotions at work 1, countermeasures: (1), consciousness control: When angry emotions are about to erupt, you should control yourself with consciousness, remind yourself to be rational, or you can hint to yourself: "Don't be angry, it will hurt your health." (2) Admit yourself: I dare to admit that I love to lose my temper in order to get help from others. If people around you constantly remind and supervise you, then your goal will be achieved. (3) Appropriate response: Any normal person will be angry when he encounters unfair things, but no matter what happens, he should let the other party know what he said and did calmly and without prejudice, instead of making an inappropriate response quickly. (4) tolerance: no haggling, no revenge. When you learn to be tolerant, your tantrums will disappear by themselves. Wang Shufang, Beijing Xiangshan Jinyuan Business Hotel) 2. I think life and work should be well separated. If you encounter unhappy things in your life, try to solve them as soon as possible. For example, you can talk to your friends and tell them unhappy things. Then effectively separate life from work, and don't bring the dissatisfaction in life to work. Tang, Beijing Xiangshan Jinyuan Business Hotel) 3. Countermeasures: (1) Learn to observe your emotions, so that you can always remind yourself to pay attention to your emotions; (2), to properly express their emotions, sometimes bad emotions will affect the people around them, will mess things up; (3) Learn to relieve your emotions in appropriate ways, such as crying, talking, shopping and listening to music. (4) Try to turn negative emotions into positive emotions. For example, if the day's work is very busy, you can say, "Alas, today is really unlucky, why is my class so busy!" Hey, look how great I am. I can handle this busy day without making any mistakes. Which one of you can do it! (Sun Liang, Century Golden Resources Hotel) 4. Strengthen the self-control ability of emotions, that is, change "heat treatment" into "cold treatment". When you encounter anything that goes against your subjective intention, don't forget to "think about it before expressing your position", which can buffer the emotions that are eager to move. After careful consideration, the emotions will naturally calm down. Wang Lina Century Jinyuan Hotel. There are two main aspects: subjective aspect: that is, the problems encountered in life can not be solved, although I know that I should not be confused with work at that time, but I can't control my emotions about work. Solution: think on the bright side, resolve inner contradictions and maintain a positive emotional state; In addition, try to distinguish between public and private. Objectively speaking, it is influenced by the bad emotions of colleagues or guests. Solution: put yourself in the other's shoes, be more tolerant, avoid the vicious spread of emotions and ensure the quality of work. (Chongqing Jinyuan Hotel Zeng Zhu) 6. To do a good job in emotional management, we must first understand the various phenomena and roots of emotional distress; Secondly, we can prescribe the right medicine for these reasons; Furthermore, managers should do a good job of caring for employees, communicate with employees more, put themselves in their shoes, take care of each other, think more about each other, and care for and help employees in practical ways. For managers, they should be in their proper positions, seek their own politics, have good self-control, restrain their behavior and control their emotions, and play an exemplary role. (Fuzhou Jinyuan International Hotel Zheng Binghui) 7. Companies can carry out targeted frustration education, improve employees' psychological endurance, cultivate good psychological quality, instill professional standards, improve quality service, maintain a stable working mentality, put the company's honor first, and strive to create a "home" atmosphere for employees. Management cadres should serve people with morality, not with power, distinguish between public and private, and be fair, just and open. (Fuzhou Jinyuan Property Company Zhang Zhiwei) 8. Stress and frustration at work can affect a person's mood. Therefore, it is good to organize more activities to alleviate these work pressures, pay more attention to the ideological trends of employees at ordinary times, and organize more employee exchanges, such as the democratic life meeting a while ago. Of course, the most important thing is to make employees feel that there is room for development and motivation to struggle. (Fuzhou Jinyuan Property Company Huang Qingjian) 9. To do a good job in emotional management at work, we can take three countermeasures: (1) and "guidance", that is, persuasion. For subordinates who don't work hard, have bad ideas, low understanding and bad attitudes, leaders should put down their airs, take the initiative to help employees and persuade them to cheer up and work hard. (2), "help", that is, support, so that employees who occasionally make mistakes can build confidence and eliminate concerns. (3) "Forced" means forced. Some employees are lazy and need to be led from difficult to strict, from high to strict, limiting working hours so that they dare not slack off. (Xia Bing, Beijing Jinyuan Times Property Company) 1 1. It is difficult to control people's emotional fluctuations, and it takes a lot of perseverance to control them well. (1), knowing the source of emotions; (2) emotional peace; (3) Meditation can relieve emotions. Meditation must be frequent, to a certain extent. Regular or regular meditation, even for a few minutes every day, can play a key role in relieving emotions. Including: ① training attention; ② Facing the control of thinking process; ③ Improve the ability to deal with emotions; 4 help the body relax. When you are in pain, tears can also ease your mood. Physical exercise is a panacea to relieve mood. Of course, perseverance is ultimately the premise for us to control our emotions. (Huang Qubo of Beijing Century Yihe Property Company) 12. First, keep a good working attitude and optimism at work, and remind yourself every moment: I am happy. Second, you should set up a good image and put politeness first. If you respect others, others will respect you. Third, give yourself a good working environment and find some interesting things to make up for the boring work. Fourth, learn to be patient no matter what happens in the workplace every day. As the saying goes, "Take a step back and broaden the horizon for a while." (Beijing Century Yihe Property Company Xie Jinhe) 13, we all hope to control our emotions and let them go without being humiliated. In fact, it is very difficult, but there is a way: (1), we should treat the "accidents" that may be faced or have occurred with a peaceful and positive attitude. (2) As the saying goes, "Take a step back and broaden the horizon, and endure a calm moment". We should treat the mistakes of subordinates and the misunderstandings of colleagues, relatives and friends with a tolerant heart. Of course, tolerance is not connivance. Because the problem has already appeared, rudeness, anxiety and scolding are not aimed at solving the problem. Please "think twice before you act". It can help to sort out the clue and make the right decision, so as not to lose the proper scale.

How to manage employees' emotions A case about emotions: A teller in a bank resented going to work after quarreling with her family, but she was still thinking about the quarrel, and the leader did not find the employees' emotional changes, and still arranged for her to conduct business operations at the cash counter. Therefore, when the employee handled a cash withdrawal business of 85,000 yuan for a customer, he couldn't let go of his mind, was distracted and failed to check the cash amount carefully. As a result, he paid 95,000 customers and overpaid 6,543.8+0,000. 1. What is the definition of emotion in emotional psychology? It is a short and strong response of individuals to the relationship between their own needs and objective things, and it is the interaction of subjective feelings, physiological reactions and cognition, which is manifested in specific behaviors. From this definition, we know: 1. Emotion is a natural response to the outside world. Emotions are not good or bad, just need to respond to objective things, and everyone has emotions and other emotions, so take the initiative to accept what is happening, not to criticize and doubt. 2. Emotion is an internal interaction between feeling and cognition. The emergence of positive or negative emotions is a physiological reaction when people's own needs are met or not. Therefore, behind any emotion, there is an interaction between one's own feelings and subjective cognition. 3. Emotion will be transformed into concrete behavior. Emotion is the feeling and interaction from the outside to the inside, and then the performance and action from the inside out. That is, the external environment affects and produces emotions, which will be expressed through specific expressions, languages and actions. Second, three understandings of emotional management According to the survey, in an eight-hour work day, many people really spend less than three hours working, so why go at other times? Anger, embarrassment and emotionality ... these are the "culprits" that lead to a lot of lost working hours. At the same time, it also shows that employees spend too much energy and time dealing with emotions every day, which affects their work performance and performance. Therefore, we need to take emotional management seriously. Before emotional management, we have the following three understandings of needs: 1. Every successful organization has its own unique feelings. At present, the most common requirement of talent recruitment is "team spirit, which can be integrated into the team", and the so-called team spirit is the emotional organism of the whole organization. Every successful organization or enterprise, such as Haier and Chery, has its own unique feelings: initiative, challenge, innovation, persistence, ambition, trust, honesty and so on. Only when these positive emotions resonate and interact with personal emotions can individuals give full play to their talents and organizations get the best performance. 2. The emotions of every organization and member can be managed. Emotion is a natural reaction from the inside out, which is normal and can be managed by scientific methods. First of all, we should realize that each of us has emotions, such as happiness, depression, excitement, loss, positive, negative, happiness, sadness and so on. It is natural that what happens outside will affect our mood. But when these emotions appear, we can manage them through timely detection, calm analysis and clever control. 3. Emotional management can improve the performance of organizations and individuals. Emotion is a state of knowing feelings expressed through the body, and it is an important life resource. Therefore, for individuals, managing their emotions is to manage their own living resources. Excessive emotional reaction and irrational behavior caused by bad emotions and excessive indulgence are the root causes of workplace crisis and the black hand behind physical and mental health. For managers, bad emotions in enterprises need to be managed, and good emotions need to be guided to play a greater role. Only by properly managing and guiding emotions can teams and individuals promote each other. Human beings are the most emotional creatures, with countless emotions. Positive emotions make us work more efficiently and perform better, while negative emotions make us less efficient and perform worse. For managers, we should always pay attention to the changes and evolution of organizational emotions, manage and guide organizational emotions reasonably, and let emotions motivate employees to achieve organizational goals. 1, emotional observation, grasp the emotional trend. An enterprise may, according to its own situation, set up a post specially responsible for emotional management or a post with emotional management functions to undertake the emotional management responsibilities of the organization. We can monitor the changes of employees' emotions in various ways, analyze the emotional demands behind emotions, and solve problems in a timely and targeted manner. 1) Observation: By observing employees' mental state, work enthusiasm and work attitude, etc. , you can grasp the emotional state of employees in time and understand the trend of organizational emotions; 2) Evaluation: design special evaluation means and indicators, evaluate employees' emotions through scientific methods, and analyze the evaluation results to accurately locate the characteristics of employees' emotions; 3) Communication: In view of the negative emotions such as complaints, worries, irritability, nervousness and dullness in the enterprise, we can take individual conversations or heart-to-heart ways to learn more about employees' emotions and solve problems in communication. 2, harmonious culture, straighten out the organizational mood. The core of corporate culture is humanism, and the core of humanism is respect. Therefore, enterprises should create a good and relaxed working environment and build a democratic and harmonious corporate culture, so as to straighten out organizational emotions and form positive emotions in the mainstream of enterprises. 1) Pay attention to employees' opinions, let employees participate more in work design and enterprise management, and let employees have more autonomy in their own work; 2) Enterprise managers should pay more attention to employees' lives and create harmonious and friendly interpersonal relationships; 3) Provide employees with good growth, learning environment and training opportunities, so that they have goals, hopes and plans. 3. Immediate rewards to guide emotions. be on duty

Good working mood is the guarantee of efficient work. If employees have emotions at work, it will not only affect the quality of the work itself, but also have a greater impact on the work progress of their departments. Therefore, as a department manager, it is very important to find and channel employees' emotions in time and prevent the spread of negative emotions! This course starts from the problems encountered in practical work and helps managers solve the emotional problems of employees in the team smoothly.

How do parents manage their emotions when communicating with their children? First, calm down and ease the emotional fluctuation in communication in a reasonable way.

When parents ask, "Why can't they control their emotions when communicating with their children?" When you ask this question, you always feel that all the children's behaviors are wrong, do not meet your requirements and are unreasonable. So you are eager and hard to correct their behavior, use your own consciousness to suppress children's personality development, and don't listen to children's opinions. In the friction and collision between the two, communication is blocked, and you become more and more impatient, leading to losing control of the emotional universe. Therefore, Jayden's family educator suggested that parents, as an adult, should be calm when you want to communicate smoothly with their children and not be influenced by their own emotions, and resolve your communication conflicts by reasoning with their children and putting facts, so that your's heart can be closer.

Second, put yourself in the other's shoes and put out the small flames of emotional outbursts with "upside down" thinking.

On the other hand, when communicating with children, the reason why emotions are out of control is that parents are looking at the problem with your adult eyes, and they will always unconsciously amplify the influence of the problem. At this point, parents can look at the problem from another angle and stand in the child's position.

A series of factors such as how to manage employees' emotions well, such as increased pressure, intensified internal employee competition, unfair work distribution, etc., will all lead to employees' complaints and emotions. If employees' emotions are not handled in time, they will have direct negative effects, such as the increase of absenteeism and turnover rate, the difficulty of cooperation among employees, and the decline of work enthusiasm. Therefore, the emotional management of employees has become an important issue in management.

In fact, the management of employees' emotions is not only a matter of HR, but also a problem that the top management of enterprises must pay attention to. How to make employees get rid of bad emotions, work in a better state and create greater value in their own jobs is a problem that every enterprise should pay attention to.

Enterprises and HR can start from the following aspects:

1. Clarify the responsibilities of all employees, and assign responsibilities to people for each task, so as to avoid shirking responsibilities and innocent backbiting.

2. Provide employees with good tools, including office supplies and smart office software, do their best to reduce the burden on employees, help them cut off unnecessary repetition and long waiting, and improve work efficiency.

3. Avoid too much management supervision, give employees room for their own development, optimize enterprise management processes, and make employees free from oppression and work more easily.

4. Help employees to make career plans, give employees the room for development and keep their enthusiasm.

Of course, if HR is confused about this, you may wish to use the help of CRM. Its office management section can not only help employees improve their work efficiency, but also effectively avoid the oppression caused by excessive management.

How to manage your emotions well? Calm down and listen to me. I have been in this state before, and I believe everyone has encountered it to varying degrees at some stage. My advice to you is: 1, learn to reflect on yourself. As the saying goes, when you are working or in a hurry, you should calm down and think about what problems you have encountered. Why can't you calm down? 2. Overcome difficulties and challenge yourself. Sometimes the biggest enemy in life is yourself, maybe the management level of business skills can't meet the job requirements, maybe your personality doesn't match the nature of your job, or maybe other things involve you and you can't live without your job. After finding the problem, you have the courage to face or improve yourself or try to solve the problem properly, so you have the ability and energy to work. 3. Learn time management, deal with work efficiency and light and heavy arrangements, let yourself allocate time reasonably and handle every link in the workflow efficiently. 4. Self-encouragement can enhance self-confidence. Everything in life will have a difficult day, believe in yourself and believe in the future.