Traditional Culture Encyclopedia - Hotel reservation - Strategies for actively implementing the eight regulations in reception work
Strategies for actively implementing the eight regulations in reception work
Keywords: eight strategies of reception work
Reception work is an important part of the daily work of administrative organs and state-owned enterprises, and plays a key role in shaping corporate image and improving relations at all levels. However, since the new century, due to the influence of various interest factors, there have been some problems in the official reception of state-owned enterprises in China. In the name of official reception, face-saving projects are carried out, reception work is not carried out according to standards, and serious waste occurs from time to time, which seriously affects the image of state-owned enterprises. In this way, in order to improve the Party's work style and keep close contact with the masses, China and the Political Bureau of the Central Committee made "eight regulations" on the Party's work style construction. Among them, there are some clear regulations on official reception, which require that official activities must be "light and simple, reduce escorts and simplify reception", strictly control the convening of various meetings and celebrations, prohibit eating and drinking and wantonly wasting public funds, resolutely avoid formalization and bureaucracy of reception work, and severely punish corruption in reception activities. It can be seen that the promulgation of the "eight regulations" is of great significance to standardize the party style construction of state-owned enterprises in China, and relevant departments must strictly implement them to effectively implement them.
First, the importance of reception management
Reception plays an important role in the business development of enterprises. It is not only a bridge for internal and external communication, but also a window for enterprises to display their unique cultural charm and good corporate image. Under the new social development situation, the reception work of state-owned enterprises is no longer a simple welcome, but related to the improvement of the comprehensive level and market competitiveness of enterprises, which is an important way for enterprises to show their own strength. How well the reception work of state-owned enterprises is done directly affects the social image of enterprises. Especially since the central government put forward eight regulations, the words and deeds of party member cadres in state-owned enterprises have attracted more and more attention from all walks of life. Therefore, in the new era, state-owned enterprises must do a good job in reception management and strictly follow the requirements of relevant regulations to prevent any form of corruption on the grounds of reception.
Reception management not only involves the coordination of external relations of enterprises, but also requires the active cooperation of various functional departments within enterprises. For example, in business reception, state-owned enterprises should not only arrange necessary accommodation, catering and seeing off, but also make corresponding arrangements for necessary conference activities, venue layout and security work. It can be seen that the reception work is not a simple farewell, but a systematic work that requires the coordination and cooperation of all departments of the enterprise, and management must be strengthened. Only by carrying out the reception work in strict accordance with the regulations and fully demonstrating the good development trend of the enterprise by using all existing resources can we not only enhance the leaders' understanding of the enterprise and win policy support, but also accumulate rich strategic resources and gain the trust of partners, thus promoting the healthy and stable development of the enterprise.
In addition, the most important part of reception management is to supervise whether the reception staff strictly follow the regulations and standards. First of all, the staff of the enterprise reception department should establish a high sense of service and take the satisfaction of guests as the goal of reception work. At the same time, in the process of reception work, we should also implement the spirit of the Central Committee of the Communist Party of China's eight regulations, regard the Regulations on the Administration of Domestic Official Reception of Party and Government Organs as the fundamental principle of reception work, and resolutely oppose and resist unhealthy trends such as four winds. All party member cadres in enterprises should learn the spirit of the Eight Provisions, carry forward the fine tradition of hard work, diligence and thrift, receive in strict accordance with the relevant standards, resolutely put an end to extravagance and waste, incorporate official reception into the assessment target of the responsibility system for building a clean government for leading cadres in enterprises, implement an open system of reception fees, and accept supervision by the masses. It can be seen that doing a good job in reception management plays a positive role in strengthening modernization and adapting to the development goal of an economical society.
Second, the content and requirements of enterprise reception work
The reception targets of large state-owned enterprises include leaders at all levels, existing customers and visiting guests. The contents mainly include the following aspects: welcoming, sending, banquets, providing accommodation, accompanying and other basic reception contents. The "Eight Regulations" clearly stipulate the requirements of reception work, such as the level of accommodation hotels, the standard of banquet meals, the number and level of accompanying personnel, and the equipment and use of reception vehicles. And it is required to receive different receiving objects in strict accordance with the corresponding standards.
In practical work, it is required that the reception, dining and accommodation level of the hotel can be reduced as appropriate without affecting the normal business of the enterprise, but it cannot be improved; In terms of business entertainment expenses, we will strictly follow the principle of "small, reasonable and necessary", strictly implement the approval and payment process of reception expenses, and resolutely put an end to any form of extravagance and waste. Official and business reception can be based on the principle of "moderate control, courtesy restraint, frugality and high efficiency", and the business reception standards for important customers and partners can be determined according to the situation, but enough is enough.
Third, the strategy of implementing the eight regulations in reception work at this stage
(a) to carry out the reception work in accordance with the standards and strictly perform the examination and approval procedures.
Since the promulgation of the eight regulations, the "Regulations on the Administration of Domestic Official Reception of Party and Government Organs" has clearly defined the contents and standards of reception work for administrative institutions and state-owned enterprises, especially the approval procedures for reception work. In order to strictly implement the eight regulations, state-owned enterprises must strictly perform the examination and approval procedures when receiving work. First of all, state-owned enterprises can co-ordinate arrangements for official receptions that can be merged according to the content of the reception. Secondly, all reception tasks of enterprises must be submitted for approval in advance in accordance with the prescribed examination and approval procedures, and any reception without approval will not be reimbursed. Receipts for reimbursement of reception expenses shall include financial bills, official letters from dispatched units and reception lists, which shall be reviewed and signed by relevant responsible persons. Expenses without vouchers will not be reimbursed. Cash payment is not allowed when reimbursing expenses. Such a reception approval procedure helps to eliminate extravagance and waste and over-standard reception from the source.
(two) simplify the reception procedures, practise economy, and resolutely put an end to extravagance and waste.
In order to strictly implement the eight regulations in reception work, state-owned enterprises can appropriately simplify reception procedures, make overall arrangements for official receptions that can be merged, practice economy in reception, and resolutely put an end to extravagance and waste. If the accommodation and catering arrangements are strictly in accordance with the standards, please arrive without pomp, reduce the number of people accompanying you, and it is strictly forbidden to exceed the standard reception. Put an end to all unnecessary formal reception activities, such as posting banners (including using various indoor and outdoor electronic displays), laying welcome carpets, placing flowers and plants, etc. For the business reception work of state-owned enterprises, the arrangement of catering should also meet the standards. Do not provide high-end dishes such as shark's fin, bird's nest and abalone. All official cigarettes should be abolished. It is strictly forbidden to buy high-grade wine. Private clubs and high-consumption dining places should not be used. "Corruption on the tip of the tongue" and extravagance and waste are strictly prohibited.
(three) do a good job of supervision and inspection of the reception work.
In order to better implement the eight regulations in the reception work, a key link is to do a good job in the supervision and inspection of the reception work, so that the reception work can be carried out in strict accordance with the standards and in an orderly manner. For enterprises, the competent department of expenses shall assess the use of entertainment expenses of subordinate units and departments every quarter. The use of hospitality should be included in the annual performance appraisal of subordinate units and departments.
Secondly, the staff of the reception department should always do a good job of summing up and reflecting, find out the problems existing in the reception work of enterprises in combination with their own reception work experience, focus on self-examination and improvement of those who violate the standards, and improve the reception service quality while implementing the regulations. Keep clean in thought and action, and resolutely carry out reception work in accordance with the requirements of the "eight regulations".
To sum up, the implementation of the eight provisions in the reception work of state-owned enterprises is the requirement of building a clean and honest government and the development of a conservation-oriented society. Enterprises must strictly implement it, and all sectors of society should strengthen supervision to ensure that the reception work of enterprises meets the standards.
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