The hotel manager’s work plan

Hotel Manager Work Plan 1

When the hotel general manager builds the overall operation structure of the hotel, in addition to the daily operation mode with daily inspections and regular meetings as the core, the monthly theme In addition to the overall operation model with the work and review core as the axis, the hotel should also establish and control the following three overall operation core systems in an orderly, organic and effective manner, namely the human resources system with employees as the core, and the financial system with the budget as the core. Supervision system and product-centered service marketing system. These are the three pillars of the overall hotel operation.

Under the hotel management system of general manager responsibility system, the general manager is the maker of major decisions in the hotel. His annual operational work should focus on the following aspects:

1. The hotel’s mid- and long-term strategic planning, including:

(1) Involving the hotel’s future development direction and development goals Major decisions, as well as civil industry work to maintain the hotel's good reputation, and coordination of internal and external relations within the hotel. The rolling plan for hotel operations for the next three years formulated in the second half of each year and the operating budget for the next year formulated on this basis are important elements of hotel planning and development.

(2) On this basis, formulate a plan for maintenance, renewal and renovation of the hotel's equipment and facilities. The hotel's equipment and facilities are well maintained, which is a prerequisite for the hotel's asset value to increase.

(3) The formulation and establishment of the hotel’s business development direction and business strategy.

(4) Development of hotel human resources and formulation of management plans, etc.

2. Hotel marketing

From the day of its birth, every meal is inseparable from the market. The market is the axis of hotel business activities, and customers are the masters of the market. "Our Customers Are Winners." Winning customers means winning the market; and winning the market means winning success.

The market here refers to the customer source market segment. The market positioning reached by the general manager after long-term and detailed customer source market analysis and research must be completed with corresponding product portfolio design and marketing objectives must be actively organized. The high-quality service of hotel employees is also one of the means to achieve promotion. This is the essence of service marketing.

As a business enterprise, a hotel’s ultimate goal is to maximize profits without exception. To survive and develop, enterprises must continuously expand their scale. "If the east is not bright, the west is bright." Diversified operations can reduce the current buyer's market risks in the hotel industry. Once a hotel is hit, other areas can make up for it. Diversified operations can seek new economic growth points for the development of hotel companies. At the same time, it can also enable the hotel's human resources, financial resources, and material resources to be rationally allocated and used at a higher level.

3. Hotel human resources development

The core of the overall operation of the hotel is the general manager, who is responsible for the overall management and unified command of daily business activities. The hotel general manager attaches great importance to human resource management, first of all, selecting the middle and senior hotel personnel. In particular, choose the deputy general manager, resident manager and department head.

4. Hotel operation decision-making

Decision-making plays a primary role in the overall operation of a modern hotel. The general manager's decision-making level directly affects the operating results of modern hotels. How a hotel general manager captures the latest information on the development of the market economy, scientifically grasps the trend of hotel operation development, seizes opportunities and timely adjusts business strategies to make scientific and effective decisions, so that the hotel can succeed in the market and achieve good economic benefits. This is the management purpose of decision making.

5. Financial management of hotels

Financial management is the "soul" of hotel management. Obtaining the best economic benefits and maximizing profits are the biggest goals of every enterprise. Financial decision-making plays an indispensable and important role in hotel management. The general manager's management of the hotel's financial work must first focus on the three-year rolling operating budget formulated in the second half of each year, and then make the operating budget for the first year in the future based on the three-year rolling budget.

In order to promote a virtuous cycle of operating conditions, the general manager must integrate the budget reports from various departments every month, complete the analysis and review of the budget completion status of the entire hotel and each department, and conduct research and discussion. Secondly, the general manager must also analyze and compare the operating conditions of peer hotels to understand the hotel's position in competition with other hotels in the region. Through analysis, adjust the hotel's business strategy and direction. Third, the general manager must rely on the financial director to conduct specific management of various financial tasks within the hotel. The general manager should pay special attention to cost control, including credit control of receivables, management of revenue generation and expenditure reduction, and pay attention to the monthly and daily hotel business conditions.

6. Public relations in the hotel

The general manager of the hotel should be an excellent public relations expert. He is the representative of the hotel's image, and it is the general manager's important responsibility to do a good job in the hotel's external public relations. The image of a hotel depends largely on the behavior and image of the general manager, as well as the general manager's attitude, practice and professionalism towards public relations work. Establishing a harmonious and good corporate relationship can lay a good external environment foundation for hotel operation and management. Running a restaurant is inextricably linked to all walks of life. Governments and departments at all levels, domestic and overseas travel agencies, industrial and commercial tax departments, etc. all need general managers to use public relations methods to coordinate and handle relationships with them.

Another aspect of establishing good public relations is to maintain regular contact with VIP guests who come to the store. The hotel general manager often visits old customers, which will make the guests feel honored and glorious. The general manager visited the guests in a focused manner, making Sora feel very cordial and will come back again. Another aspect of the general manager's emphasis on public relations work is the corporate image design (Corporatedentity). The general manager should always plan the hotel's good image design in all walks of life so that his hotel can have a good reputation in the region, even the country and the world.

Hotel Manager Work Plan 2

1. Service quality is the essential feature of the hotel brand. To establish a good brand image, the first thing is to focus on the quality of employees and the service quality of employees. The solid department will set up a department quality team, led by the front office manager, to conduct irregular inspections of health quality and service quality of the front office every week.

2. As always, do a good job in inspecting the department's hygiene quality, grooming, and courtesy, create a high-star hotel atmosphere, and provide guests with better services.

3. Establish "Best Employee" evaluation rules, and reward the best employees by voting by the department head and all employees in the department.

4. We must adhere to the ideological concept of "use fewer people, use people better", so that one person has multiple responsibilities and one post has multiple abilities.

5. The geographical location of our hotel has advantages, but it also has constraints. In addition to continuously enhancing the popularity of the hotel, we must also provide warm and detailed information to every guest who enters the hotel. Service can attract more individual customers in large numbers.

6. By controlling the service quality and hygiene quality of employees and making timely corrections, we will lay a solid foundation for the hotel to gain popularity in the city. On the basis of standardization, we provide guests with personalized and characteristic services, and strive to make every guest who comes to Hambona leave a deep and beautiful impression. The most important thing is to use the publicity and word-of-mouth effects of guests to increase the hotel's reputation.

7. Carry out standardized and programmed training. Provide special training to front desk staff on "front desk service terminology", "techniques for selling guest rooms", "inquiry services", "handling of common problems" and "error recovery skills".

Hotel Manager Work Plan Three

In the new year, all the staff of the general office will take a new starting point, a new image, a new work style, and the correct leadership of the hotel. Next, we will work closely with various departments, unite as one, and work hard for the development and take-off of the hotel!

As the manager of the hotel’s catering department, it’s a new year and a new look.

Corresponding work plans have also been set for this year's work arrangements.

Comprehensive analysis of the market in XX years (cooperating with the general manager of the hotel sales department)

1. The customer base positioning of our store.

2nd annual competitor analysis.

3 Advertising intensity.

2. Target the market and conduct market analysis

Reduce hotel operating costs. 1. Cultivate a customer base.

Cultivate a loyal workforce. 2 Effectively control employee turnover.

Third, we must use soft services to retain guests

1. High-quality service

2. Strict discipline to build image

Strengthen supervision. Implementation is a big problem, especially temporary implementation. Discipline is the behavioral rules that a group must abide by for normal work and life, and the intensity of management execution. Effective guarantee to improve the department's combat effectiveness. The ancients said: There is no rule without rules. Therefore, strict organizational discipline must be used as a guarantee. Organizational discipline must be constantly grasped, and department managers must take the lead and start from their own management to completely eliminate the occurrence of violations of disciplines and violations. Speeches of department employees Behavior and dress should be standardized, and efforts should be made to make the catering department a civilized window of the hotel.

Four innovative management for practical results

Create a "warm home" 1 and beautify the hotel environment. p>

Effective measures to provide guests with a comfortable environment. This year, strict health management will ensure a clean and tidy hotel environment. In addition to continuing to adhere to Monday health inspections, we will also conduct irregular inspections. And strictly follow the regulations, never go through the motions, never become a formality, report the inspection results, formulate a reward and punishment system, and implement rewards and punishments to enhance employees' sense of responsibility, mobilize employees' enthusiasm, and make the hotel's health work leap to a new level. A new level.

Create a "comfortable home" for employees 2 Innovative dormitory management

I will increase management efforts. Dormitory management has always been a weak link for hotel employees. "A truly comfortable home". To this end, the first is to have a clean dormitory environment. The dormitory administrator is required to do a good job in public area sanitation, and set up a dormitory manager in each dormitory to be responsible for arranging and supervising dormitory personnel to clean. The room is required to be clean, items are placed neatly, and the hygienic conditions of each dormitory are inspected and the inspection status is reported.

Always remember to prevent fire and theft, prohibit outsiders from entering and leaving the dormitory at will, and secondly, strengthen the safety management of the dormitory. Implement an inquiry and registration system for outsiders to ensure the personal and financial safety of hotel employees.

The third step for young people who have just left home is to change their management style into a service style. Administrators are to be transformed into attendants to the accommodation staff. Most of the hotel staff come from all over. Most of them are young and lack social experience. Therefore, they need my care in many aspects. Therefore, dormitory administrators should pay more attention to their changes in thoughts and emotions and care about their lives. Especially for sick employees, they should give them family-like care so that He felt the warmth of family.

Five ways to save energy, reduce consumption and create benefits

1 Strengthen the management of water, electricity and gas in dormitories

Deepen the concept of "promoting conservation, opposing waste, increasing revenue and reducing expenditure" among employees In mind, we must strengthen publicity and education. Enhance employees' awareness of conservation. At the same time, management in this area must be strengthened. In terms of the use of water, electricity and air conditioners, they will be opened within a limited time according to the actual situation, and supervision and inspection will be strengthened to eliminate the phenomenon of "long running water, always bright lights, and always turning on the air conditioner". The management of employee bathhouses will also be strengthened, and outsiders are strictly prohibited from entering the bathhouses to bathe and employees. Washing clothes and other phenomena occurred in the bathhouse.

2 Strengthen the management of hotel office supplies, clothing and labor protection supplies

And based on the actual situation, we will refer to previous relevant regulations. Reorganize and formulate the age and quantity standards for the department's office supplies, clothing and labor protection supplies, improve the procurement procedures, and keep good accounts.

It is required to distribute according to regulations, ensure that the accounts are consistent with the actual situation, be settled daily and monthly, and store items in the warehouse properly to prevent deterioration and damage.