Job responsibilities of hotel employees

Responsibilities of Hotel Staff (Selected 14)

With the continuous progress of society, there are more and more places where we can come into contact with job responsibilities, mainly emphasizing the responsibilities within the scope of work. So is it really difficult to formulate job responsibilities? The following are the job responsibilities of hotel employees that I have compiled for you (selected 14), hoping to help you.

Responsibilities of hotel staff: 1 1. Abide by the national laws and regulations and the rules and regulations of the hotel, do not damage the honor and interests of the hotel, and strive to be a good employee.

2, to firmly establish a sense of safety. Memorize and be familiar with safety management regulations to ensure your own safety. We should strictly keep all business secrets such as hotel management and tourists.

3. Keep clothes and hair clean and tidy, and often cut your nails. Female employees should wear plain clothes to work, and male employees should not have long hair and beards.

4. Have a serious work attitude and strict work standards, study hard the business knowledge of this position, be familiar with the operation process, and improve work skills.

5. When receiving guests, smile, have a gentle and elegant tone, and use polite expressions such as "Hello", "Welcome" and "You're welcome". When you hear criticisms and opinions, don't excuse them, but treat them calmly. When you meet a guest's inquiry, you should answer any questions, and you should not treat the guest with a blunt and indifferent attitude.

6. Maintain an orderly working order. Don't be late for work or leave early. Enter the post three minutes in advance and get ready for work.

7. Don't drink before work and during working hours. It is strictly forbidden to smoke in places where smoking is not allowed, and don't do things unrelated to work in the workplace. No string posts, no slowing down, no personal affairs during working hours. Without permission, it is forbidden to leave the station at night, and it is forbidden to bathe in the sea without permission.

8. Cultivate hygiene virtues, do not spit everywhere, do not litter, cigarette butts and sundries, and consciously safeguard the public health of the hotel.

9. Dress neatly during working hours, and work clothes should be worn for positions that need to wear work clothes. Slippers and high heels are not allowed to go to work.

10, carry forward the team spirit, colleagues should be friendly, mutual understanding and mutual accommodation, help each other, do not engage in gangs, and do nothing detrimental to unity. Put an end to uncivilized behaviors such as quarreling and unreasonable troubles.

1 1. We should establish the consciousness of taking the hotel as our home, always think about the interests of the hotel, form the habit of thrift, and check the doors and windows, water valves, electric lights, etc. It's all closed before work. Put an end to the phenomenon of ever-burning lamps and running water. Save daily consumables, don't waste meals, and take good care of all hotel equipment.

12. Employees who want to resign from their current jobs for other reasons should apply to the person in charge of the hotel for resignation in advance.

Employees who violate the above regulations will be deducted 10; If the circumstances are serious, a deduction of 20 points; 20 yuan per 10. Those who accumulate 50 points will be fired.

Job responsibilities of hotel employees 2 1. Under the leadership of the manager, gfd, who is in charge of organizing the restaurant service, inspecting and guiding the waiters, completes the tasks according to the requirements and specifications.

2. When guests come to the hotel for dinner, they should take the initiative to greet guests, and reasonably allocate service personnel according to the nature, specifications and eating habits of guests and hosts, and do a good job in banquet design and service management.

3. Pay attention to the after-dinner dining situation of the guests, correct the service problems in time, and participate in some service work, especially important banquets.

4. Take the initiative to contact the kitchen, coordinate the connection between the restaurant service and the kitchen, mediate various contradictions and disputes in the dining process, listen carefully to customers' opinions and continuously improve the service.

5. Strengthen the ideological education of waiters and carefully organize the political and professional study of waiters. Before going to work every day, call the waiters in the restaurant for a short meeting, summarize the work situation, arrange the tasks for the day, and constantly improve the political quality and business skills of the waiters.

Job responsibilities of hotel employees 3 1. Under the leadership of the superior supervisor, obey the instructions, strictly follow the requirements of dishes, cooking methods and cooking dishes to ensure product quality.

2. Master the basic characteristics of the cuisine, be familiar with the cooking essentials and technical requirements of the dishes operated by our store, ensure the standards of all kinds of finished dishes, and reach the standards of taste, texture, perception and nutrition.

3. Be familiar with the use of main ingredients, ingredients and seasonings, and master all kinds of basic cooking skills, such as frying, frying, boiling and exploding. And understand the cooking characteristics such as tenderness, softness, and crispness.

4. Ensure the cleanliness and use function of the required appliances, ensure the serving speed, and complete the task of serving the first and last dishes within the specified time.

5, do a good job of helping and educating, set an example, bring good assistant interns, help each other, improve work efficiency, and finish all tasks assigned by superiors on time.

6. Cooking dishes in strict accordance with the proportion of main and auxiliary materials and hygiene standards; Safety, hygiene and energy saving.

Job responsibilities of hotel employees 4 1. Obey the foreman's work arrangement and get the key.

2. Do a good job of handover, understand the room state of the guest room that day, and sort out the work car.

3, according to the order of cleaning the room to clean, special circumstances can adjust the order of the room, to clean.

4. Under normal circumstances, it takes no more than 30 minutes to clean a check-out room and no more than 20 minutes to check in a room. In principle, it should be finished before noon 12, and it takes no more than 5 minutes to clean an empty room.

5. Collect laundry from guests.

6, clean the floor work area, and patrol the floor safety.

7. Be responsible for checking the use of guest rooms, including checked items, mini-bars and paid items, and reporting the results of rounds to the service center and cashier at the front desk in time.

8. The lunch time should not exceed 30 minutes, and the key of this floor should be given to the floor assistant when eating.

9. After all rooms are cleaned, the following work should be done:

(1) Check the removed pieces of cloth and send them to the laundry room by special car. Both parties should carefully handle the handover procedures.

(2) The cleaning tools must be kept clean, and the garbage in the vacuum cleaner should be removed every day. All cleaning tools should be placed in designated places and arranged in an orderly manner.

(3) The working car should be clean and fully equipped to prepare for tomorrow's work. After the work car is finished, put it in a fixed position.

Job responsibilities of hotel employees 5 1. Complete the daily management of customer service according to the requirements of housekeeping manager;

2. Responsible for the clean quality management of the public areas of the hotel, and supervise the cleaning in strict accordance with the specifications and indicators;

3 responsible for the cost control, management and requisition of property and materials in the region;

4. Correct use of equipment and materials in this area and good maintenance;

5. Adhere to the service site management, and supervise the foreman, technicians and cleaning work;

6. Do a good job in employee assessment, employee attendance and business skills training;

7. Other work arranged by the leaders.

Job responsibilities of hotel staff 6 1, responsible for the overall operation and operation of housekeeping department; Assign and supervise the work of employees and make work plans.

2, to ensure that the department cost and expenses, good control.

3. Check the rooms, facilities, equipment and articles at any time according to the operating standards of the hotel.

4. Formulate the annual budget of the department to ensure that the operating expenses of the department are controlled within the budget.

5, check the housekeeping facilities and management, spot check and improve the overall work quality and efficiency of the department.

6, organize the preparation of departmental work procedures and job evaluation.

Responsibilities of hotel staff: 7 1, responsible for the layout, inspection, supervision and operation guarantee of the hotel lobby, guest room, catering and engineering department, and responsible to the general manager.

2. Assist the general manager to formulate the management policy, development direction and organization of the hotel, and improve the long-term planning and annual business plan of the hotel.

3, according to the annual business management plan decomposition, supervise and urge the responsible departments, the formation of departmental tasks.

4. Review the personnel and administrative system of the hotel and the employment of personnel in important positions, and put forward suggestions on the appointment and removal of middle managers. Assist the company to assess and evaluate the main management personnel of each department.

5, check the implementation of the post responsibility system of the competent department, find problems and solve them in time.

6. Continuously improve the working conditions of employees and pay special attention to the construction of corporate culture and spiritual civilization.

7. Participate in the decision-making of major business issues of the hotel, report to the company for instructions on important matters in a timely, complete and accurate manner, and establish and improve the system of asking for instructions and reporting;

8. Assist the company to do a good job in public relations and create a good and safe business environment;

9. Supervise and participate in the daily front desk financial management and purchasing management of the hotel, supervise and assess the implementation of asset management, use and maintenance, and ensure its integrity and benign operation; ?

10, assist the general manager to receive important guests, establish good relations with the public, listen to and collect opinions from guests extensively, handle complaints, and continuously improve the work.

1 1. Complete other tasks assigned by the general manager.

Job Responsibilities of Hotel Staff 8 (1) Be fully responsible for reception and inquiry at the front desk, and supervise the staff to provide efficient and high-quality services for the guests. Report directly to the head of the front office.

(2) Preside over the front office work meeting, upload and issue it, and do a good job of coordination between this department and other departments.

(3) Responsible for handling guest complaints.

(4) Responsible for checking the gfd and working status of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the guest room status of the day and the next day, and check with the reservation department before coming off work.

(7) Check the rooms of guests with special requirements to ensure that these special requirements are taken care of.

(8) Apply for items in time to ensure that there are enough office supplies at the front desk.

(9) Responsible for the production of relevant monthly reports.

(10) Be familiar with all areas of the hotel;

(1 1) Effectively handle emergencies;

Job responsibilities of hotel staff 9 (1) are responsible for the implementation and execution of decoration, design and safety inspection before hotel operation;

(2) Responsible for implementing the specific work of hotel opening preparations;

(3) Assist the manager to carry out the hotel operation according to the hotel operation development plan and work deployment;

(4) Responsible for the customer service during the hotel operation, and strive to improve customer satisfaction and hotel income;

(5) Complete other tasks assigned by the leaders.

Job responsibilities of hotel staff 10 1, responsible for the processing and selection of vegetarian dishes.

2, responsible for the fine processing of food, meat, bone, step by step processing. Cutting and matching require neat knife work, uniform size, length and thickness, proper matching, saving raw materials and making the best use of everything.

3, do a good job of food pier, chopping board, ground hygiene and tools cleaning and maintenance. Manage mechanical equipment well.

4. Pay attention to personal hygiene, ensure food hygiene and prevent food poisoning.

5, consciously abide by the company's rules and regulations, correct service attitude, do warm service, kind attitude, polite, quality service.

Responsibilities of hotel staff: 1 1 1. Make preparations before meals and check whether the tableware in the restaurant is in good condition. According to the requirements of the specification, tableware and table type are equipped.

2. Treat customers with greetings, greetings and smiles. Welcome and guide the guests to the reserved table or the table that the guests are satisfied with, pull chairs, spread napkins, and hand over menus and wine lists for the guests. Patience and enthusiasm, good at introducing all kinds of dishes that meet the taste and meet the needs of customers.

3. Keep your clothes clean and tidy, pay attention to your personal image, stand upright and smile. Keep the restaurant clean, free of mosquitoes, flies and dust. If you find unqualified food, don't leave the window and report to the higher authorities.

4. Strictly implement the service specifications and operation procedures, grasp the serving opportunity, and serve in turn according to the types of dishes. It is necessary to accurately and clearly quote the name of the dish, introduce the characteristics of the meal actively, and master the speed of serving. Enthusiastically and actively meet the legitimate requirements of customers and keep them from leaving their posts.

5. Unite with comrades, have a decent style, care about the collective, and care for tableware and utensils.

6. After the guests have finished eating, inform the front desk in time to collect the meal fee, so as to avoid collecting the meal fee or running the bill by mistake.

7, before the end of the work every day, do a good job in health.

Job responsibilities of hotel employees 12 1. The front office appoints a special person to be responsible for the reception and check-in of guests, and is on duty all day.

2. All guests staying in this hotel will go through the check-in formalities with valid documents such as passports and identification certificates.

3. First, the guest should fill in the "Check-in Registration Form", then the waiter in charge of reception should fill in the contents listed in the form after verification, and then hand over the room key to the guest after receiving the accommodation deposit.

4. For passengers who have no or suspicious certificates, they should ask about the situation and reasons, arrange boarding procedures first, and immediately report to the manager on duty for handling.

5. Guests in long private rooms must indicate the number of guests and their basic situation in the rental agreement. When you check in for the first time, you should check in at the reception desk and manage the files.

6. The check-in formalities of the guests of the tour group shall be handled by the accompanying personnel, who shall be responsible for issuing keys.

Job responsibilities of hotel employees 13 1. Master the guest status of the responsible floor and provide services for the guests.

2, management floor quota items, strictly control the consumption of guest supplies, to do a good job of waste recycling.

3. Responsible for daily check-out and room cleaning.

4, responsible for the floor public * * * area of health cleaning work.

5. Responsible for the collection and replacement of dirty linen and the folding and sorting of new linen.

6. Complete the inventory of each consumable.

Job responsibilities of hotel employees 14 1. Complete the work of senior security arrangement to ensure the safety of the area under its jurisdiction.

2, earnestly complete the duty patrol task, fill in the duty record.

3. Be familiar with the landform, fire control facilities, distribution and common sense of this position.

4. Idle people are not allowed to enter floors and guest rooms. Those who have entered should be advised to leave. Visitors must register before they can enter.

5. Check whether there are unsafe factors on the guest room floor, such as whether the door is locked when the guest leaves the room; Whether there are unsafe factors in the room passage; Whether the power sockets and partitions in guest rooms are safe.

6. Patrol the floors frequently, report and solve problems in time (if suspicious personnel are found, pay attention to monitoring and report to the security manager).

7, in violation of the provisions of the hotel guests, make trouble on the floor or room, fight, damage to room facilities, first persuade them to calm down or take them to the security department as appropriate.

8. If there is an accident on the floor, such as fire, murder and explosion. Keep calm, report to the superior as soon as possible, settle the guests, control the scene of the accident, quickly organize the guests to evacuate, and immediately handle and rescue them to prevent the situation from expanding.

9. After afternoon 12, assist the floor attendant to inform the visitors to leave the room as soon as possible; Check whether the fire safety door is open.

10, complete other work assigned by superiors.

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