What are the polite expressions at the hotel front desk?

Good morning (afternoon, evening), sir (madam).

Good morning (afternoon, evening), sir (madam).

Hello.

Hello! (First meeting)

hello

Hello!

Nice to meet you.

Nice to meet you.

How are you?

How are you?

Fine, thank you. What about you?

Ok, thank you. What about you?

Welcome to our hotel (restaurant, shop).

Welcome to our hotel (restaurant, shop).

I wish you a pleasant stay in our hotel.

I hope you enjoy your stay in our hotel.

I hope you will enjoy your stay with us.

I hope you enjoy your stay in our hotel.

(When the guest just entered the store)

I hope you have a good time with us.

I hope you enjoy your stay in our hotel.

(During the guest's stay in the hotel)

I hope you have a good time with us.

I hope you enjoy your stay in our hotel.

(When the guest leaves the hotel)

7) Have fun!

Have a nice day!

Telephone language:

8) This is XX Hotel, front desk. .

Can I help you?

Xx hotel, front hall. Who do you want to speak to?

Sorry, I dialed the wrong number.

Sorry, I dialed the wrong number.

May I speak to your general manager?

May I speak to your general manager?

Go ahead.

I am.

1 1) Sorry. he is not in at the moment

Sorry, he's not in right now.

Would you like to leave a message?

Would you like to leave a message?

What did you say?/Sorry?

Please say it again.

I'm sorry, could you say that again?

Congratulations:

13) Congratulations! Congratulations!

14) Happy birthday! Happy birthday!

15) Happy New Year! Happy new year!

Merry Christmas! Merry Christmas!

17) Have a nice holiday! Happy holidays!

18) I wish you all the best! Wish you success!

Thanks and promises:

19) Thank you very much.

Thank you very much.

Thank you for your advice (information, help).

Thank you for your advice (information, help)

2 1) That's very kind of you.

Thank you. You're welcome.

You're welcome.

You're welcome.

23) Not at all.

Just forget it．

You're welcome.

It's my pleasure.

It's my pleasure to serve you.

I'd love to.

I'd love to.

I'm always at your service.

I'd love to.

26) Thank you for staying in our hotel.

Thank you for staying in our hotel.

Apologize:

I'm really sorry. I'm sorry

I'm sorry sorry

29) Sorry. This is my fault. Sorry, that's my fault.

Sorry to have kept you waiting. Sorry to have kept you waiting.

3 1) Sorry to interrupt you. Sorry to bother you.

I'm sorry about that. I'm sorry about that.

I apologize for that.

34) Never mind. It doesn't matter.

35) Forget it.

Consulting language:

Can I help you? what can I do for you?

Yes, please. All right.

What can I do for you? what can I do for you?

What can I do for you? what can I do for you?

Just a moment, please. Just a moment, please.

May I use your phone? Can I borrow your phone?

Yes, of course. Of course.

Of course. Of course.

Direction:

Go upstairs/downstairs

It is on the second (third) floor. It is on the second (third) floor.

Excuse me, where is the bathroom? Excuse me, where is the bathroom (elevator)?

(Toilet, elevator)

This way, please This way, please

Turn left/right. Turn left (right).

In the hall near the main entrance. In the hall, near the gate.

It's in the basement at the end of the basement corridor.

Reminder:

Watch your step. Please go.

Please pay attention. Please be careful.

Please don't leave anything. Please don't forget your things.

Don't worry. Don't worry.

5 1) Relax. Don't worry.

Please don't smoke here. Please don't smoke here.

Farewell words:

Goodbye. Goodbye.

See you later. See you later.

Good night Good night

See you tomorrow. See you tomorrow.

Goodbye and thank you for coming. Goodbye and thank you for coming.

Goodbye and hope to see you again. Goodbye and hope to see you again.

I hope you have a wonderful trip! Have a safe trip!

60) Have a nice trip! Good luck! Have a nice trip!

administration department

(6 1) Have you made a reservation?

Have you made a reservation?

May I have your name and room number?

Could you tell me your name and room number?

Here’s your room key.

Here’s your room key.

Please pay at the cashier over there.

Please pay at the cashier over there.

Are these your luggage? Can I get it for you?

Are these your luggage? Can I get it for you?

I'm afraid our hotel is fully booked that day.

Sorry, our hotel is fully booked on that day.

Your room for that day has been confirmed. We look forward to serving you.

Your room for that day has been confirmed. We look forward to serving you.

I will cancel Mr. Bell's reservation for three nights from February 27th.

I will cancel Mr. Bell's reservation for three nights from February 27th.

We look forward to serving you next time.

May I reconfirm your departure date?

May I reconfirm your departure date?

I'm sorry, madam. We don't have any vacancies at present

Sorry, miss, we don't have any vacant rooms now.

(7 1) How many pieces of luggage do you have?

How many pieces of luggage do you have?

Do you have anything valuable or fragile in your bag?

Do you have anything valuable or fragile in your bag?

You can change money at the cashier. ..

You can change money at the cashier.

Can you give her a message?

Can you leave her a message for me?

Just a moment, sir. I'll put you through.

Just a moment, please, sir. I'll put you through right away.

For an outside line, please press 9 first, and then press the number you want after you hear the dial tone.

Please press 9 to make an outside call first, and then press the number you want when you hear the sound.

How would you like to pay, sir?

How would you like to pay, sir?

Here is your change and receipt, sir. I'll send a bellboy up to get your luggage.

Here is your change and receipt, sir. I'll send a bellboy up to get your luggage right away.

Your room rate will be paid by your reception unit, and other expenses will be paid by you. ..

Your room rate is paid by the reception unit, while the miscellaneous expenses are paid by yourself.

How many copies do you need?

How many copies do you want?

May I have your fax number, sir?

Can you tell me your fax number?

When can I pick it up?

When can I get it?

housekeeping department

(83) housekeeping. may I come in?

Room attendant, may I come in?

Put your laundry in the laundry room behind bathroom door.

Please put the laundry in the laundry bag behind bathroom door.

I hope I'm not disturbing you.

I hope I'm not disturbing you.

Just a moment, madam. I'll get it for you right away.

Just a moment, madam. I'll bring it right away.

I'll show you to your room. Can you go this way?

I'll show you to your room. This way, please

I'm sorry to bother you, sir, but we want to clean the room. Can we do it now?

Sorry to bother you, sir. We want to clean the room now, can we?

Excuse me, sir, could you wait another 20 minutes?

Excuse me, sir, but can you wait another 20 minutes?

May I have some more towels, please?

Can you bring me more towels?

(9 1) Yes, madam. I'll take them to your room right away.

Yes, madam, I'll bring it to you right away.

The hotel provides guests with free shoeshine service.

The hotel provides free shoeshine service for in-house guests.

I'm terribly sorry. I wish we had known about it earlier.

I'm terribly sorry. If only we had known earlier.

There is something wrong with the toilet.

There is something wrong with the toilet.

I'll notify the engineering department immediately.

I'll notify the engineering department immediately.

Good evening, sir. Your clothes are ready. Can you see if they are all right?

Good evening, sir. Your clothes are ready. Would you please check it and see if it is satisfactory?

Please sign the laundry list, madam.

Miss, the host must send the laundry list for signature.

I'm sorry, madam. I'm afraid I don't understand.

Sorry, madam, I didn't catch what you said.

May I know her nationality, Britain or America?

May I know her nationality, Britain or America?

(100) When did you lose it?

When did you lose it?

(10 1) Can you tell us the details of your ...

Would you please describe your ... in detail?

(102) We will make every effort to find it for you.

We will do everything possible to find the lost property for you.

I'm sorry to hear the news. Shall we search the room again?

I'm sorry to hear the news. Should we look in the room?

I'm sorry to hear the news. I'll call the repairman to your room right away.

I'm sorry to hear the news. I'll call the repairman to your room right away.

food and beverage department

Please sit down. Here is the menu. May I take your order, sir?

Please sit down. Here is the menu. Would you like to order, sir?

Do you want coffee or tea?

Do you want coffee or tea?

(107) Would you like some wine with your meal?

Would you like some wine with your meal?

(108) service hours: breakfast is served from 7: 00 am to 9: 00 am …

The restaurant is open from 7 am to 9 am …

Here is the bill. Please sign.

Here is your bill, please sign it.

When do you want your table?

When will you come to dinner?

Would you like to sit by the window?

Would you like to sit by the window?

May I suggest that you wait in the bar?

May I suggest that you wait in the bar?

(1 13) This is your beggar chicken.

Here comes your beggar chicken.

(1 14) That's all for your food. Call me if you need anything else. Please enjoy yourself.

All your dishes are here. Please call me if you need anything else. Please enjoy yourself.

I'm sorry for giving you the wrong soup.

I brought the wrong soup. I'm sorry

What do you think of the fish cooked like this?

What do you think of the fish cooked like this?

(1 17) The buffet is over there. Please help yourself.

The buffet is over there. Help yourself.

How do you want your eggs?

How do you want your eggs?

(1 19) Our buffet serves rich Chinese and western food, as well as various salads, cakes and fruits.

The canteen is rich in food, including Chinese food and western food, as well as various salads, cakes and fruits.

(120) Room service. Can I help you?

Room service. Is there anything we can do?

(12 1) I'm very sorry, sir. There is a mistake on the bill.

I'm sorry, sir. There is something wrong with the bill.

(122) If you have any questions or requirements, please feel free to contact us.

If you have any questions or requirements, please feel free to contact us.

There are several ways to pay for drinks.

There are several ways to collect and pay for drinks.

(124) Today's exchange rate is … to … RMB.

Today's exchange rate is … RMB.

(125) I need your signature and room number.

I need your signature and room number.

Terms of sale

(126) What kind of room (food) do you want? What kind of room (dish) do you need?

(127) This is the brochure of our hotel. This is a brochure introducing our hotel.

(128) We'll give you a 10% discount. We will give you a 10% discount.

(129) We will provide a comprehensive breakfast for the tour guide. We provide free breakfast for escorts.

We accept your terms. We accept your terms.

Public relations language

(13 1) May I introduce myself? Let me introduce myself.

(132) Can I give you a small souvenir? Please accept a little souvenir from us.

Let's drink to our friendship! A toast to our friendship.

Let's drink to the health of the guests! I propose a toast to the health of the guests present.

(135) cheers! Cheers!

Consultation clause

(136) What do you think of Chinese food? Do you like Chinese food?

What do you think of our service? What do you think of our service?

(138) Thank you for your comments (likes and suggestions).

Thank you for your advice (praise, suggestion).

(139) I'm afraid this is against the hotel regulations. This violates the hotel's rules and regulations.

(140) Our hotel doesn't accept tips. Our hotel doesn't accept tips.

It is our pleasure to serve our guests well. We are happy to serve our guests well.

Thank you anyway. However, thank you all the same.

I'm afraid you'll have to pay for the loss. You must pay for it.

(142) Thank you for telling us this. Thank you for telling us.

I'll look into it right away. I'll take care of it right away.

I assure you that it won't happen again. I promise it won't happen again.

(144) Please don't worry, sir (madam). Please don't worry.

I'll send someone to your room right away. I'll send someone to your room right away.

(145) I can't promise anything, but I will try my best. I can't promise, but I'll do my best.

Shopping center terminology

(146) What can I show you? What do you want to buy?

(147) What do you think of fashion (color, size, design)? Do you like this style (color, size, pattern)?

(148) This color of extra large is out of stock.

The extra large in this color has been sold out.

Please come to see us again tomorrow.

Please come back tomorrow.

These come to 175 yuan RMB. You can pay by cash or credit card.

Please pay at the cashier.

* * * RMB 175 yuan. You can pay by cash or credit card. Please pay at the cashier.

(150) You made a good choice.

You really know how to buy things.

You have a good taste.

You have a good eye.

I hope the answer is useful to you.