What should be trained for new hotel employees?

1. The company's location and work environment. The details should include: (1) The company’s objective location in the city, the company’s floor plan and the company’s geographical location in the city. (2) If the company already has structural models and promotional pictures, a dedicated person should be responsible for guiding them to visit and explain to them so that they have a general understanding of the company's geographical location. (3) Employees’ working environment, including office facilities, work assembly lines, other work auxiliary facilities, such as computers, copy machines, fax machines, general manager’s office, supervisor’s office, etc., the large and small environment in which each new employee works , both hardware and software equipment need to be introduced in detail. 2. The company's logo and origin The company's visual identity system (VIS) and its origin. For example, the colors of McDonald's are mainly composed of gold and red. Its logo "M" is not only the initial letter of McDonald's, but also shaped like a triumphal arch, symbolizing auspiciousness. and success, every enterprise's VIS is the pride of the enterprise, and every employee must be able to identify and understand its special meaning. 3． The development history of enterprises and periodic heroes. The development history of every enterprise will be closely connected with several periodic icons. They are all heroes of the enterprise. For example, in the French wine brandy series, there is Martell Lao The legendary story of Dad and Martell’s old house includes the legend of sweet grapes and the legendary functions and legends of brown barrels. With the development of an enterprise, there are heroes, turning stages, legendary stories, and beautiful legends. Weave these into stories and tell them to new employees to make them love their enterprise more and have a greater sense of belonging. 4. Explanation of souvenirs with important symbols and meanings of enterprises. There is a company in the United States. There is an iconic souvenir in its lobby, which is a golden banana covered with a large glass. This banana is an employee who made an outstanding proposal to the chairman. The chairman wanted to reward the young man immediately for his suggestions for process improvement. However, there was no suitable prize around the chairman at this time. The chairman picked up a banana on the table and rewarded the employee. From then on, it became common for this company to provide rational suggestions. This beautiful story has also been widely circulated. A golden and beautiful banana was made into a souvenir and displayed in the company's lobby, becoming the company's symbol. This is a great way to make new employees feel like they belong in the organization. 5. Enterprise products and services: product name, performance, raw materials and sources of raw materials, product production process, product after-sales service, etc. The "products" of some enterprises are services, such as tourism. New employees in the tourism industry must understand what the "services" sold by the company include, the nature of the service, the objects of the service, the inspection of service quality, the correction of service errors, etc. 6. Enterprise's brand status and market share Enterprises strive to create their own brands. Brand creation is a long-term struggle process for enterprises. The brand of your own company, the recognition of the brand in society, the level of brand positioning, which competitors the company has, and what the market share of each other is. This is an indispensable part of new employee training.