Isn’t it very troublesome to be a cashier at the front desk of a hotel? I’ve never done it before.

It’s not difficult, as long as you study hard.

1. Receiving individual guests:

1. When the guest enters the lobby and is two meters away from the reception desk, he should look at the guest visually, smile to the guest, and greet him: "Mr. /Hello, Miss! (Good morning/Good afternoon/Good evening)".

(1) If you are answering the phone, just look at the guest, nod and smile, and signal the guest to wait.

(2) If you are processing documents at hand, you should always pay attention to the arrival of guests.

2. Confirm whether the guest has made a reservation

(1) If the guest has reserved a room, please wait a moment and search for the reservation form based on the name or unit used by the guest when booking, and contact the guest Check.

(2) If the guest has not made a reservation and there is a room available, the guest should be introduced to the type, price and location of the rooms available for rent. Wait for the guest to choose and answer the guest's inquiry. If there is no vacancy, apologize to the guest, introduce the situation of nearby hotels to the guest, and ask if you need help. Can help contact them.

(3) If the guest only inquires but does not check in, you should patiently answer the guest's inquiry and welcome the guest.

3. Check-in registration

(1) Hold the upper end of the accommodation registration form and the lower end of the pen at the same time, hand it to the guest and ask them to fill it out.

(2) Verify whether the person's ID is consistent, scan and save the ID.

(3) Check whether the accommodation registration form is completely filled out. If there are any missing or unknown items, you should ask or complete them according to the certificate. If the guest has no valuables to store, please sign in the lower right corner of the registration form. And record the license plate number.

(4) Confirm the payment method (debit, credit card, cash,).

(5) Give the ID and room card to the guest together, and remind the guest who arrives at the hotel for the first time about the approximate location of the room.

(6) If you have large luggage, you can ask the bellman to carry it.

(7) Notify the housekeeping center and switchboard room to enter the check-in information into the computer.