Problem rectification report sample

Problem rectification report sample

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Part 1:?

Regarding the user complaints caused by the service attitude of our office, I think As Qinhuai Yuhua’s marketing center and the central office of the company, it should serve as a benchmark and serve as an example for other business offices. Our office has held a special meeting to seriously reflect on this matter, and now reports the rectification measures as follows:

< p> (1) All staff will further enhance their service awareness, actively respond to customer needs, and must not ignore problems or ignore them. We will conduct service training in line with the mobile slogan: Service with a smile, satisfaction is 100%, so that everyone is satisfied. , Satisfy everyone’s cries. If a service attitude complaint is caused, in addition to deducting points according to the assessment requirements, the responsible person must make rectifications in the business hall meeting. If two service attitude complaints are caused in the same month, in addition to the assessment, it will also be included in the employee growth file.

(2) All staff are required to have a unified voice, conscientiously implement the first-question responsibility system, be proactive and enthusiastic, and must not use any excuse to shun, reject, prevaricate customers or delay the processing time. Inspirational Network https://wWw.qqZf .cN/. If there is any ambiguity, you must consult the team leader, so that you cannot answer blindly and casually, avoid problems of mutual blame and mutual dispute in the process of providing services to customers, and constantly improve services and quality.

(3) The duty manager must conduct on-site management in the lobby, effectively coordinate personnel, equipment, and materials. Customer complaints must be handled on-site as soon as possible, comfort customers, and guide them to customer reception if necessary room processing.

(4) The salesperson who had service attitude problems on that day will be deducted 5 points from the assessment, and the on-site manager on duty that day had management negligence, and 5 points will be deducted from the assessment jointly and severally. Since the store manager was not available that day, he made a written inspection. Chapter 2:

In order to further improve the public service level, gradually improve the public service system, effectively adapt to the people's conditions, improve people's livelihood, and enhance the general public's praise of the public service work in our town Based on the actual situation of our town, this improvement plan is specially formulated.

1. Work objectives

Focusing on villages (communities), in accordance with the principle of coordinating functional support and reflecting the maximum sharing of resources, in order to increase government-led investment and guide market entities Invest and attract extensive participation of social organizations and other means to improve the basic supporting facilities and basic systems of public services, focusing on the implementation of culture and sports, education, medical and health, employment security, infrastructure and environmental construction, agricultural production services, social management, Life services and other aspects. Adhere to the work orientation of social equity and democratic management, pay attention to public participation in evaluation, achieve the will of the people, let the people know, gain the support of the people, implement it, fully respect the will of the people, do a thorough job with the people, and safeguard the people legitimate rights and interests, and gradually improve a basic public service system that is in line with national conditions, relatively complete, covering urban and rural areas, and sustainable, while overall improving the level of community public service and social management, and greatly improving people's satisfaction. Strive to achieve more than 90% in all evaluation indicators in the 2014 public satisfaction evaluation of public services, which is a significant improvement compared to 2012.

2. Focus of work

(1) Increase publicity efforts to truly reflect the progress of the work.

Adopt various forms such as leaflets and publicity activities to let the masses know what the government is doing, what it is busy with, and what policies it has introduced, especially how the masses enjoy relevant policies and measures, so that the masses can actually get Relevant interests and benefits. Through their own practical experience, the public can deepen their understanding and knowledge of relevant services, thereby answering relevant questions correctly and improving the public satisfaction rate.

(2) Clean up weak links and comprehensively improve public service levels.

Conduct a comprehensive review of the basic supporting facilities and social management service levels of our town’s public services, identify weak links, improve relevant basic supporting facilities in a targeted manner, and strengthen the social management service team, so as to comprehensively Improve the level of public service and social management in our town, so that the people can truly enjoy the convenience, speed and improvement of living conditions brought by public service, and fundamentally improve the public satisfaction rate of public service.

1. Social security: Guide each village (community) to establish a security patrol team and strengthen security patrols.

2. Transportation: Increase the construction of village-level roads, do a good job in road maintenance, and guide social resources to participate in village-level transportation to solve the problem of fewer public buses at the village level.

3. Food and drug safety: Actively assist relevant departments at the district level to increase the crackdown on counterfeit and shoddy food.

4. Environment and ecology: Do a good job in dredging the Dounong ditch in 2014, speed up the first and second phases of Xijiang River renovation and construction, and make overall arrangements for the construction of street lights and public toilets.

5. Grassroots organization services: Accelerate the construction of comprehensive service stations for residents, increase the publicity of policies and theories, and provide residents with more convenient services.

6. Cultural and sports activities: Coordinate and support the sports and fitness facilities of each village (community), organize multiple cultural and sports fitness activities, and widely invite the public to participate, timely summarize the cultural and sports fitness activities carried out, and report relevant Pictures and content are promoted in the form of display boards.

7. Legal services: Integrate legal services into all work, and increase the publicity of legal knowledge and popularization of the law.

8. Agricultural science and technology services: Guide relevant farmers in specialty industries or large-scale planting to establish farmers' professional cooperatives or agricultural associations to strengthen professional guidance for farmers.

3. Work measures

(1) Strengthen supervision and dynamic monitoring.

Led by Xu Weidong, member of the town party committee and deputy mayor, and responsible for the town promotion office, a dynamic supervision group for improving the service satisfaction rate of Shibantan Town public service was established to supervise each village (community) from time to time And monitoring, collecting data, dynamic analysis, timely finding problems and improving deficiencies.

(2) Develop a long-term mechanism for inspection reception.

Formulate the "Shibantan Town 2014 Town and Village Government Service Mass Satisfaction Rate Inspection Plan". The branch secretary of each village (community) serves as the contact person responsible for arranging the work of the village (community), and arranges three people who are good at communicating with people, outgoing, modest, and familiar with the local situation to be the guides to coordinate and provide services. Chapter 3:

xx Hotel (xxxxhotel) is located on xx Road in the central area of ??xxx, one of China's top 100 industrial star towns. The transportation is very convenient, adjacent to xx, and 20 minutes' drive from xx. It is a leisure luxury hotel built in accordance with xx star standards, integrating deluxe guest rooms, Western restaurants, foot massage centers and women's clubs. It is a shining pearl at night on Lianfeng Road, Chang'an Town. It attracts people from all over with its unique charm. guests. Dongyi Hotel is located in the central area of ??Mingxing Town, Mianqiang, China. xx is located on the southeast bank of the Pearl River Estuary, in the prime regional economic zone of Guangzhou and Shenzhen. It borders Shenzhen Baoan to the southeast and Humen to the west. It has a unique geographical location and convenient transportation. The hotel integrates food, accommodation, transportation, business and recreation. It is a leisure luxury hotel built according to xx star standards. It covers an area of ??xxx square meters. The main building is xxx stories high. It has a coordinated exterior lighting design, a small internal garden view, and Small bridges and flowing water, guest rooms, foot baths, and Western food are decorated in Japanese style. The style is luxurious and elegant, advanced fashion, and high-taste cultural atmosphere. It is equipped with international direct interference telephone, broadband network, central air conditioning, international satellite channels, and luxurious electronic private safe. The bathtub and separate shower room, as well as the personalized Japanese service, will make you feel refreshed and unique every time you are there.

Since its opening on xx, xx, xx, it has welcomed guests from all over the world. At the same time, it has launched activities to create star-rated hotels and green hotels. It has been awarded the title of green hotel by the China Hotel Association and the Provincial Hotel Association, and has also won the title of Green Hotel. Employees are satisfied with the integrity unit, the city's top ten star hotels, etc., through the joint efforts of the management and employees, it has formed a good reputation among guests and the industry, achieved good economic and social benefits, and has become a local industry The leading goose.

In order to promote the hotel's own construction and further improve the hotel's management level and service level, the hotel management has gradually improved the hotel management level and service quality in accordance with the requirements of the Provincial Tourism Bureau on the review of star-rated hotels, and actively Carry out integrity tourism activities, promote the review of hotel star ratings, meet the requirements of star rating review, and carry out star rating review work.

The report on the star rating review work is now as follows:

1. Star rating review work ideas

The goal of the review activity is to "reach the standard" and highlight the characteristics of the business hotel as much as possible . First of all, the hotel's facilities, equipment and service items, facilities and equipment maintenance and cleaning, service quality, service and management system must meet the requirements of the "Classification and Rating of Tourist Hotel Stars GB/t14308-XX" and "Star Rating" The requirements for star-rated tourist hotels stipulated in the "Tourism Standards and Interview Standards"; secondly, based on the actual situation of the hotel, further create and highlight the characteristics of the holiday, improve the hotel's visibility and reputation, and promote the improvement of the economic benefits of the holiday.

In view of the current actual situation of the hotel, the review activities focus on four aspects. First, raise awareness of star-rated hotels and high-end hotels, broaden horizons, and carry out modern hotel management awareness training; second, adjust the layout of some business premises and improve some hardware; third, further improve the cultural content of the hotel and strive to build and create the cultural atmosphere of the hotel; fourth, standardize service procedures, realize process reengineering, and effectively improve service levels.

In the process of welcoming the star review, the hotel’s work focus can be summarized in sixteen words: raising awareness, optimizing hardware, standardizing services, and highlighting culture.

2. Carrying out star-rating review work

As a representative business hotel and external communication window in our town, we always carry the star-rated brand and follow the star-rated standards , provide the best service and win the best benefits. In the process of welcoming the star rating review, we will implement it layer by layer in accordance with the star rating standards and interview specifications, rectify item by item, and advance as a whole.

(1) Actively mobilize and lay a solid foundation.

In accordance with the requirements of the Provincial Tourism Bureau’s star review, a leadership group headed by the general manager was established to ensure that all work is carried out smoothly. A star review office is set up to specifically improve and improve service quality, cleanliness, maintenance, coordination and other work. We insist on not going through the motions or seeking formality, but hope to find problems through inspection and continue to improve. Comply with the "Classification and Rating of Tourist Hotel Stars GB/t14308-XX" and the "Star-Rated Tourism Standards Interview Standards" to ensure the implementation of department responsibilities and rectification time. The problems identified during self-examination have not yet been fully rectified and implemented. We require all departments to formulate corresponding rectification measures and completion plans, and continue inspections during the planned completion time to ensure that each non-conforming item is fully rectified.

(2) Strengthen maintenance and optimize hardware.

1. Pay attention to indoor garden design and create an elegant and warm holiday environment. The hotel garden is our potential wealth, so we focus on adjusting, maintaining and maintaining the indoor garden and environment to seek the best results. In terms of health management, departments, teams and responsible personnel are also responsible for implementation at all levels, and are required to be "diligent" and "detailed".

2. Carry out maintenance work on facilities and equipment. In daily work, we adhere to the principle of coordination between departmental maintenance and maintenance and engineering personnel guidance and repairs. Among engineering personnel, we also adopt separate maintenance and repairs for water and electricity, room air conditioners, electrical appliances, furniture, sanitary ware, walls and ceilings, etc. to ensure normal operation. , to ensure service quality.

(3) Strengthen training and standardize services.

1. Continuously strengthen business training and improve service quality. In conjunction with the star review work, the star standards and interview specifications are issued to the departments, and departments are required to formulate star review plans based on their own overall conditions in conjunction with the plan. According to the software standards for star review, organize the learning and improvement of star knowledge, and invite experts to conduct unified training for all employees on employee handbooks, behavioral norms, grooming, etiquette, and fire safety. Provide classified training on service skills, attendance systems, operating specifications, etc. It has achieved good results in establishing hotel awareness among all employees and comprehensively improving service skills and service quality.

2. Combine strict assessment and supervision with conscious awareness of training to ensure star service standards. Assessments will be conducted based on department responsibilities and attendance, as well as quality inspections of department employees' violations of laws and disciplines or outstanding deeds, and heavy rewards and punishments will be implemented. The assessment of employees is based on service standards, job responsibilities and personnel training content, and adopts measures that combine written examinations, practical operations and quality inspection assessments.

We also adopt various flexible ideological examination methods to establish employees' love and dedication to the store and conscious awareness, cultivate employees' love, meticulousness, carefulness, and patience, and encourage employees to consciously follow standardized service principles and be cordial and proactive at work. , polite and enthusiastic, efficient and beautiful, and service to the end, which has won widespread praise from guests.

3. Enhance safety awareness, improve safety facilities, and formulate safety measures to ensure the safety of guests. We conduct regular training on fire protection and other safety knowledge for employees; we have added floor fire extinguishers, safety exit indicators, and safety emergency lights. We strictly require people to stay at their posts, be conscientious and meticulous, eliminate any dangers, and nip them before they happen; strict Security personnel are required to implement all-round patrol control; we have also reorganized a voluntary fire safety team based on the actual situation. While the hotel is providing good services, we also add protective facilities to outdoor projects, set up warning signs, and post warnings to strengthen and ensure guest safety.

(4) Create an atmosphere and highlight culture.

The continuous development of the hotel industry has caused the competition between hotels to evolve from tangible product competition and intangible service competition to higher-level and higher-grade cultural competition. In order to further enhance the hotel's market image, the hotel takes advantage of the hotel's geographical conditions and cultural background to promote local culture and build a distinctive hotel culture to create a good corporate culture atmosphere and establish a good social image.

1. Launch cultural and fashion brands. There is a small internal garden scene with small bridges and flowing water. The guest rooms, foot baths and Western food are decorated in Japanese style. The style is luxurious and elegant, advanced fashion and high-taste cultural atmosphere. The combination of Chinese and foreign cultures enhances the cultural connotation. A batch of related art paintings were produced indoors, and flowers, artworks, sculptures, etc. were carefully arranged at the lobby desk, corridors, and corners of the hall, so that the hotel showed its unique culture everywhere, and combined with the Japanese decoration style to strengthen the hotel cultural characteristics.

2. Write in-depth articles about bamboo culture and promote its characteristics. We use bamboo as an important material in interior decoration. The patterns inlaid with bamboo roots and bamboo whips are ethereal and beautiful; the bamboo arch bridges, furniture and bamboo carvings and bamboo weaving crafts are elegant and generous. It reflects the hotel's bamboo cultural characteristics and ecological protection concept.

(5) Save energy, reduce consumption and protect the environment.

The hotel takes "creating a green hotel and building an ecological home" as its environmental protection purpose and business philosophy, and strives to create a green home. Promote the reuse of items, actively save energy and reduce consumption; set up smoke-free areas and recycle discarded items; implement green management projects in an all-round way. At the same time, scientific and reasonable methods are used to save energy consumption and reduce costs. The hotel's energy management, facilities and equipment management and maintenance work always focus on the goal of increasing revenue and reducing expenditures, improving energy measurement, establishing energy consumption files, and reporting energy consumption in a timely manner. In order to tap the potential of energy saving, the hotel's energy has been managed in a planned way, and some facilities that are conducive to accounting have been installed for water, electricity, gas, oil and other energy operations. The effective saving and control of material consumption has improved the hotel's economy. Benefits also reflect the hotel's sense of social responsibility.

Over the years, with the care and support of the provincial and municipal tourism departments and all walks of life, and through the tempering of the market, the hotel has gradually become a hotel with mature personality, outstanding features, stable quality and outstanding brand. We have accumulated experience in investment in hardware facilities, standardized management, improvement of service quality, marketing, cost control and human resources development, and achieved obvious economic and social benefits. It has made certain contributions to local politics, economy and culture. Of course, we are still a developing hotel, not very mature yet, and the service quality is also unsatisfactory. We hope that the provincial and municipal leaders can give us guidance and improvement so that we can maintain the star level with higher standards and higher requirements. Write a new chapter for local tourism. Chapter 4:

1. Participation in mass line educational practice activities.

Since the launch of mass line education practice activities, I have actively participated in learning and carefully looked for problems in accordance with the arrangements in the hospital. In terms of study, whether it was a police officer study meeting organized by the unit or a department group study meeting, I attended on time and was not absent. In addition to collective learning, individuals also insist on self-study. After studying, write down your experience in a timely manner.

While persisting in learning, I also paid attention to the requirements, looked for problems and deficiencies in actual work and personal thinking, and worked hard to correct my existing style problems.

2. Self-examination.

I conducted a self-examination on the key work styles required by the hospital. I think that I personally have done a relatively good job overall. First, he has a good sense of obeying the overall situation and has a strong awareness of the overall situation, and has carried out better and more cooperation with comrades at work. No matter whether it is inside or outside our job, as long as there is a task, as long as it is conducive to the work and the development of the procuratorial cause, we will think in one place and work hard in one place. The second is to conscientiously improve unity and give full play to the spirit of unity and cooperation. I have always regarded unity as one of the important requirements of my personal work. I will not do anything that is not conducive to unity, and I will not say anything that is not conducive to unity, so as to maintain the image of prosecutors and police officers. Third, in terms of daily work style, I personally do better and pay more attention to work discipline. Since I started working, I have developed the habit of not being late or leaving early. I have to arrive at the office early. When I got to the office, I worked conscientiously and did not leave my job without authorization.

Fourth, I have a strong sense of responsibility and a good mental state. I have always had the belief that I will not lag behind and do everything possible to do my job well. Everything I have done has been affirmed by the leadership. Fifth, we can continuously enrich ourselves and strive to improve work skills and efficiency. In work and life, be able to persist in learning and strive to keep yourself from falling behind.

Of course, compared with the increasingly higher work requirements and the constantly developing situation, there are still some problems and deficiencies in individuals. One is the limitations of one's own abilities and knowledge. In the face of new situations and new tasks, sometimes one feels inadequate but unable to take the initiative and can only deal with it passively. For example, the unified business software of the procuratorate was officially launched on March 10. As a system administrator, I did not consider that I would encounter various problems and difficulties. I was not mentally prepared enough and failed to solve various operational issues that occurred during the operation of the unified business software in a timely manner. Regarding maintenance issues, we have not communicated well with the case management department and various business departments. We are currently working on solving the problem of document display and printing in the electronic seal library, and tracking and maintaining the operating procedures for self-investigation cases.

3. Reasons for the problem

1. The thinking cannot keep up with the situation and the overall political situation is not considered. In theoretical study, I did not adhere to the theory and practice well, and worked hard to transform the subjective world, thereby firmly establishing the belief in fighting for the cause of the party and the people, so there was a deviation in my thinking. 2. Insufficient ideological understanding and reflection. Usually I always think that it is enough to do my job well, as long as I don’t violate disciplines or make mistakes, I don’t ask for merit in my work, but I ask for no mistakes, I don’t ask for hard work, but I want to be passable. I lack a proactive spirit and am satisfied with completing my leadership. The assigned work tasks were not sufficiently researched on how to carry out the work in a pioneering manner, and problems were not considered from a leadership perspective and a political perspective.

IV. Future rectification measures

1. Use learning and education as a way to improve political and professional quality. Seriously study and deeply understand the spiritual essence of the documents and materials related to the Party’s mass line education and practice activities, grasp the spiritual key points, and improve the theoretical quality and ideological and political level. Work hard to study political theory and business knowledge, lay a solid foundation, expand horizons, strengthen beliefs, and improve quality. Education and learning are lifelong matters and cannot be relaxed at any time. In the future, I will conscientiously study and read relevant key documents, further strengthen the concept of discipline, enhance the awareness of discipline, consciously strengthen party spirit, and achieve self-respect, self-examination, self-policing, and self-motivation.

2. Actively forge ahead and improve work standards. We must constantly improve our understanding of the importance and urgency of learning business knowledge, consciously and diligently study business, strive to improve our ability to work, and seek advice from leaders and colleagues. We must be innovative, proactive, and flexibly use reasonable methods and measures. , carry out work, solve problems, and improve work capabilities to a new level. By continuously strengthening study and strengthening exercise, we strive to improve our ability to deal with practical problems; we must pay attention to methods, pay attention to reality, and strengthen our work ability and cultivation.

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