Mihua hotel

The popcorn that Ms. Chen bought at KFC near the hotel looks completely ok, just a complete popcorn. When eating, she felt strange. If she peeled it off layer by layer, it was a mass of toilet paper.

The hotel where Ms. Chen lives is between one and two hundred meters away from KFC. After she bought it and brought it back to the hotel, she found that after the incident, she went to the person in charge of the KFC store in time, reflecting the problems at that time and leaving contact information with each other. The store also checked whether the item in the popcorn is really a piece of toilet paper. Because the woman didn't stay here for a long time, she left the hotel on the same day, waiting for the store to contact the result. As a result, I received a phone call from the store on the high-speed train, saying that I had taken in-store monitoring and found no paper during the popcorn operation, so I only agreed to refund, but did not admit that the food problem was in the store. Because the monitoring did not find any problems, it is not the responsibility of the store, so don't pester the store after asking the customer to refund.

Ms. Chen is very dissatisfied with the handling methods and results, and said that she should clarify her responsibilities. She believes that there are quality problems in the food in the store and asks KFC to find out the reasons and apologize. Contact the clerk, the store manager and the manager can't get through. The staff of Anji County Market Supervision Administration also claimed that there was no problem from the monitoring point of view, because there was a dispute between the two sides and they were organizing mediation. If mediation fails, you can go directly to judicial channels.

Ms. Chen's way of safeguarding rights is worth learning and learning from our consumers. Although this is not worth much money, food safety is related to everyone's health. What we see in the food is toilet paper. If the store doesn't find out the reason, where is the problem? Who can guarantee that there will be some other things in the food in the future? The store owner said that Ms. Chen didn't react to the problem until she left the store after buying it, but she saw a small popcorn in the video. The toilet paper in the middle was obviously not artificially put in afterwards, but was fried with popcorn wrapped outside, which could not be shirked.

Therefore, we should be cautious when shopping at ordinary times, keep the consumption documents, keep the problems existing in the goods and the relevant evidence of the relevant stores, negotiate first, and then complain about rights protection if negotiation fails. Don't let things go just because they are small.